Audience

Retail, restaurant, salon, and businesses that want an all-in-one point-of-sale and operations platform to manage sales, inventory, payments, and customer engagement

About Fusion My Business

Fusion My Business is an all-in-one point-of-sale and business management platform that helps UK-based retail, hospitality, salon, and service businesses streamline transactions, inventory, staff and shift management, customer engagement, and payments in a single system; it replaces separate tools by combining POS terminals, contactless card and mobile payments, inventory tracking, real-time sales reporting, online ordering, table and catalog management, and customer/loyalty features so teams can sell faster and manage operations with fewer friction points. It supports tailored POS experiences for restaurants, salons, and retail outlets, offering integrated tools to accept chip & PIN, contactless, and mobile transactions, generate digital receipts, manage refunds and tips, and provide detailed analytics. With mobile and web access, Fusion enables businesses to launch branded online stores, generate payment links, and QR code payments.

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Pricing

Starting Price:
£15.99 per week

Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

Fusion Kitchen
Founded: 2015
United Kingdom
fusionmybusiness.com

Videos and Screen Captures

Fusion My Business Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Videos
Support
Phone Support
24/7 Live Support
Online

Fusion My Business Frequently Asked Questions

Q: What kinds of users and organization types does Fusion My Business work with?
Q: What languages does Fusion My Business support in their product?
Q: What kind of support options does Fusion My Business offer?
Q: Does Fusion My Business have a mobile app?
Q: What type of training does Fusion My Business provide?
Q: How much does Fusion My Business cost?

Fusion My Business Product Features

Point of Sale

Barcode Scanning
Commission Management
Restaurant POS
Customer Account Profiles
Discount Management
Loyalty Program
eCommerce Integration
Gift Card Management
Electronic Signature
Returns Management
Retail POS
Multi-Location
Cryptocurrency Support

Retail Management

Returns Management
Multi-Location
eCommerce
Order Management
Purchase Order Management
Employee Management
Email Marketing
Merchandise Management
Commission Management
Reporting/Analytics
Mail Order
Loyalty Program
CRM

Fusion My Business Additional Categories

Fusion My Business Verified User Reviews

Write a Review
  • A Fusion My Business User
    Owner
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "3 Months of Misleading Promises, Shifting Terms, and Poor Service – Avoid Fusion My Business"

    Posted 2025-07-03

    Pros: Nothing positive I can describe. It is terrible company to deal with. Cloak and dagger operation. Very little transparency.

    Cons: Over the last three months, my experience with Fusion My Business Ltd has been one of the worst I’ve encountered as a small business owner. Below is a factual summary of events:

    ⸻

    📅 April 2025 – Cancellation Ignored
    • I formally cancelled their services on 8 April 2025 due to poor communication, delays, and service failures dating back to December 2024.
    • Despite this, Fusion continued billing me, ignoring repeated requests to stop charges and confirm cancellation.

    ⸻

    📅 May 2025 – Contradictory “Goodwill” Offers
    • In May, Fusion apologised for past failures and offered a 12-month free Premium plan plus a free POS device as a goodwill gesture to rebuild trust.
    • They confirmed this in writing multiple times, and stated the device was being dispatched.
    • Weeks later, I discovered the device had not even been ordered, contradicting their updates.

    ⸻

    📅 June 2025 – Shifting Terms and Threats
    • When the device finally arrived, Fusion demanded £599 for it, despite previously confirming it was free.
    • They downgraded the promised Premium plan to a Standard plan with unclear inclusions, despite written promises of Premium.
    • They refused to clarify plan features, post-12-month costs, or marketing database capabilities despite multiple direct questions.
    • During this period, I received late evening calls, contradictory emails, and unprofessional communication.

    ⸻

    ⚠️ Threats Over Honest Reviews
    • When I posted a factual review, Fusion implied legal action, attempting to intimidate me into removal. Under UK law, this is an unfair commercial practice if the review is factual and evidenced.

    ⸻

    🚨 Final Outcome

    After nearly 3 months of back-and-forth, Fusion:
    • Failed to honour their original commitments
    • Changed key terms repeatedly
    • Provided vague, evasive answers to simple business questions
    • Ignored the operational and time impact caused to my business

    I have now issued a final notice, and will escalate to Trading Standards, the Small Business Commissioner, and Small Claims Court for misrepresentation, wasted time, and operational impact.

    Overall: 👎 Conclusion

    As a small business owner, I urge caution with Fusion My Business Ltd. My experience has been marked by broken promises, misleading conduct, unprofessional communication, and intimidation over honest feedback. This is not the reliable partner any business deserves.

    Read More...
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