Audience
Small to Large Enterprises in the Call Center industry.
About Focus Contact Center
Focus Telecom offers a cloud-based platform that helps organize communication channels with clients and business owners in any business industry. Focus Telecom's platform is accessible from a web browser and it does not require any other special equipment. Focus Telecom also provides a full range of functions for any inbound and/or outbound call center, as it offers complex IVRs, call recordings, Custom Relation Management (CRM) integration, remote agent management, multichannel, among many others.
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Pricing
Starting Price:
$15.00/month/user
Pricing Details:
Starting price $15.00/month/user
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Focus Telecom
Founded: 2008
Poland
www.focustelecom.pl/en
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
Focus Contact Center Frequently Asked Questions
Focus Contact Center Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Campaign Management
Database
Call Tracking
CRM
Call Recording
Call Routing
Caller Identification
Campaign Management
IVR / Voice Recognition
Call Log
Conversion Tracking
Keyword Tracking
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Surveys & Feedback
Workflow Management
Call Center Management
Email Management
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Sales Enablement
Contact Management
Document Management
Goals / Quota Management
Lead Management
Collaboration
Content Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
