FixMe.IT Verified User Reviews

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  • Keith G.
    Owner
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Review from Keith Goldman"

    Posted 2021-07-14

    Pros: Easy connection.
    Error-free.
    Reliable.
    Good screen resolutions.
    Being able to use this software from any workstation, i.e. not home.

    Cons: Not so easy for clients to initiate FixMe.it from their end.

    Important: Cannot use with Mac systems.

    Overall: I find it's hard for my clients to install FixIt on their end to receive my services. You folks need to simplify this process for non-technical clients.

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    Reply from FixMe.IT
    Posted 2021-07-15
    Hi Keith. Thank you for the feedback. Please reach out to our support team with more information on what exactly your clients are finding difficult. Based on that we should be able to suggest another option for running/installing the app.
  • Matt K.
    Owner
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent and affordable remote access software"

    Posted 2021-07-14

    Pros: I love the cost of FixMe.IT as well as the speed and accessibility of the remote access software. I have tried several others and cannot find another product at the price or feature level as this one. You can also have an unintended install on servers/workstations.

    Cons: I would like to see remote printing capabilities, Android/Apple support and the ability to use a web-based remote access interface as opposed to an application.

    Overall: I have used FixMe.IT for about a year and have found this remote access solution to be great for my needs as well as my clients. I would absolutely recommend this to anyone who need remote access support.

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  • Eric L.
    IT/PR Specialist
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best remote support software I have ever used!"

    Posted 2021-07-14

    Pros: I love the simple interface of FixMe.IT and the small footprint it leaves. It's simple to use and quick to install. I use it daily to support our staff and can resolve their issues remotely using FixMe.IT most of the time.

    Cons: I really have nothing bad to say about FixMe.IT. It gets the job done without being overly complicated.

    Overall: FixMe.IT is a lifesaver! It makes my job so much easier and is very cost effective! Thank you for a great product!

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