Audience

Anyone that wants to buy and sell items locally or have something new shipped from stores

About Facebook Marketplace

Buy and sell items locally or have something new shipped from stores. Marketplace is an e-commerce platform that connects sellers and buyers through meaningful interactions and unique goods. Anyone with an active Facebook account can list or buy items with no hidden fees. Browse and buy, or list and sell items to other Facebook users across the country. Whether you're selling or buying, you can chat with others through Messenger. Discover unique items, from home decor to trendy fashion. You never know what you’ll find and fall in love with thousands of items from your local neighborhood or across the country. Easily sell new or pre-loved items locally or have them shipped nationwide.

Pricing

Free Version:
Free Version available.

Integrations

Ratings/Reviews - 13 User Reviews

Overall 1.9 / 5
ease 2.2 / 5
features 2.1 / 5
design 2.2 / 5
support 1.7 / 5

Company Information

Meta
Founded: 2004
United States
www.facebook.com/marketplace

Videos and Screen Captures

Facebook Marketplace Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Support
Online

Facebook Marketplace Frequently Asked Questions

Q: What kinds of users and organization types does Facebook Marketplace work with?
Q: What languages does Facebook Marketplace support in their product?
Q: What kind of support options does Facebook Marketplace offer?
Q: What other applications or services does Facebook Marketplace integrate with?
Q: Does Facebook Marketplace have a mobile app?
Q: What type of training does Facebook Marketplace provide?

Facebook Marketplace Product Features

Marketplace

Catalog Management
Category Management
Payment Processing
Vendor Portal
Fee / Commission Management
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
  • A Facebook Marketplace User
    Crisis supervisor
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Deleted me from marketplace "

    Posted 2024-05-21

    Pros: How do you delete people for no reason? I have been on here for many years and one person gets you deleted?

    Cons: Management is horrible! I sold tools on FB and they banned me! Ridiculous! People are rude and it’s stupid you listen to them!!!!!!

    Overall: Marketplace can delete you as they choose. No education but they have the power!!!! One person complains when we did nothing wrong. We sold tools. Yes, one person bought it all.

    Read More...
  • Yusuf D.
    User
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Con Artists - Falsely Advertised £18 for 3 days, they've charged me £35.98!!!"

    Posted 2023-12-31

    Pros: Nothing.

    The only pro is that it was easy to set up.

    Cons: Falsely Advertised £18 for 3 days, they've charged me £35.98!!!

    They falsely advertised their max boost as a total of £18.00 for three days of boosted listing. They have been charging me for three days at £10! and they say I owe them £5.98 additionally. I have had ZERO messages about my adverts and ZERO sales.
    Also, there's no way to contact their support by email or call.

    Overall: Falsely Advertised £18 for 3 days, they've charged me £35.98!!!

    They falsely advertised their max boost as a total of £18.00 for three days of boosted listing. They have been charging me for three days at £10! and they say I owe them £5.98 additionally. I have had ZERO messages about my adverts and ZERO sales.
    Will never pay for boosted ads again!!

    Read More...
  • A Facebook Marketplace User
    Retired Engineer
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Facebook Marketplace review"

    Posted 2023-09-24

    Pros: Ability to view items in my locality for sale and have the ability to search for nearest first to avoid extensive travel!

    Cons: Completely useless to search for an item without non relevant items coming up, e g e type Jaguar and get BMW E whatever model, vast majority non appropriate. Nearest item first doesn't work either and slow to scroll, although could be my computer!!!!!

    Overall: Have now given up and deleted and use eBay more. Often description is wrong or no replies, so frustrating!

    Read More...
  • Stefaan B.
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good luck trying to get some help with your listing."

    Posted 2023-09-19

    Pros: Stay away from this platform. No support is provided. Support staff cannot help so they escalate the problem upwards where your issue disappears forever.

    Cons: A small issue appeared in one of my ads and I was unable to fix it online. Contacted customer support on chat and email. I was transferred from one desk/person to another. Each time I had to re-explain what the problem was, very frustrating. Now after 10 such transfer and 2 weeks later...ad has still not been fixed.

    Overall: Obviously, Meta does not care about you! They only work with big advertisers but DO NOT CARE about the private individual.

    Read More...
  • Marcin B.
    Director
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Facebook Marketplace sucks"

    Posted 2023-07-11

    Pros: None. Nothing to say.

    Cons: FB rejects my offer claiming it is against their policy and I get a warning that they will block my account if I try to post something like this again. Item for sale: "6 Sided Heavy Duty Dog Style Puppy Playpen." Asking for a review won't get you anywhere and after a few tries it didn't change anything. Worst place to sell.

    Overall: Facebook Marketplace sucks.

    Read More...
  • A Facebook Marketplace User
    Employee
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Total Scam"

    Posted 2023-07-07

    Pros: Posting is easy and there is a good variety. Facebook's user base is large so you can be sure your product is visible.

    Cons: Facebook scammed me out of an Apple Watch I sold. The buyer placed an online order and then filed a buyers' claim when I shipped it. Facebook, without doing proper diligence, approved the claim and refunded the buyer AND let them keep my Apple Watch. (There was not anything wrong with the watch, it was exactly as advertised). So now I'm out of both the watch and my money. When I message Facebook all their responses is "sorry we can't help with this type of issue". No accountability, total scam!

    Overall: Would NOT recommend overall especially for online transactions where Facebook handles the money exchange. If you sell the product your money is still at risk, while the buyer is never obligated to return your product.

    Read More...
  • A Facebook Marketplace User
    Retired
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Scams scams scams"

    Posted 2023-03-22

    Pros: There are no Pros to it. It just has way too many scams, and some could be dangerous with people trying to lure you out some where remote to do what ever to you.

    Cons: All or most of what I see when trying to sell on market place is scams. Seems like a moderator would be needed here to stop it or at least slow it down.

    Overall: Bad to worse! To many time that people have try to lure me to remote places in other to sell something. Too dangerous for this kind of thing, make the entire platform useless.

    Read More...
  • A Facebook Marketplace User
    Owner
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Facebook Marketplace sucks!"

    Posted 2022-10-29

    Pros: There are no pros to mention whatsoever. It is a horrible site. They make tons of money off of it, which is the only reason they have it.

    Cons: Nobody at Facebook cares about or properly maintains Facebook Marketplace. It's rampant with scams. There are sooo many listing glitches. Some of my listings do not include my shipping options, even though I include them in the listing. I have tried editing, relisting, contacting FB Marketplace & they simply don't care & refuse to fix their glitches which hurts my sales. I have 5 star seller feedback, but I have had enough of their mismanagement & total lack thereof & am very close to deleting it altogether.

    Overall: Negative overall experience. Nobody at Facebook maintains the site. It is nothing but a money maker. Use at your own risk.

    Read More...
  • Rebecca J B.
    Executive Director
    Used the software for: 2+ Years
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Beware of Facebook Marketplace"

    Posted 2022-10-14

    Pros: I liked their promise to protect buyers, but they lied.

    Cons: I got scammed by a seller for over $2,000.00 and - - although Facebook assures buyers they'll be there to protect us - - Facebook has done nothing. I have so much evidence that Better Business Bureau stepped in, but Facebook / Meta never even bothered to respond.

    They have an "F" Rating with BBB. They've earned it.

    Overall: I haven't words to say how awful Facebook Marketplace has been.

    Read More...
  • G S.
    Owner
    Used the software for: 2+ Years
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Avoid at All Costs"

    Posted 2022-08-21

    Pros: No benefits unless you like to waste your time. A worthless deceitful evil company that needs to be sued out of business.

    Cons: Utterly worthless listing form. They took away the ability to create paragraphs thus your text will appear as one giant block that no one will read.

    No place to put your terms. I used to place these below the description but they no longer allows paragraphs so you can't do that anymore.

    No support. Ban items because they can't code bots correctly. List a book on dogs and it will be flagged for selling actual dogs.

    Facebook will attempt to extort you into uploading a copy of your driver's license by suspending your account. Tell them to get lost.

    They want you to upgrade to a more worthless paid version of the service to offer shipping based on shipping rules (not calculated shipping). This comes with an online payment service that you should only accept if you want to give away free items and shipping to scammers when Facebook rubber stamps any complaint they simply makeup.

    Overall: No benefits unless you like to waste your time. A worthless deceitful evil company that needs to be sued out of business.

    Read More...
  • A Facebook Marketplace User
    Talent Acquisition Partner
    Used the software for: 2+ Years
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Someone's trash is anothers treasure "

    Posted 2022-07-30

    Pros: Easy to use whether you are selling something or buying an item. There is nothing fancy about the platform, but I think that is what makes it so easy to use. I like how I can buy things at a cheaper price and still have it most of the time really good quality.

    Cons: There are sellers/buyers on there that are scamming people. Not a ton, but enough that I would have hoped that Facebook would try to take care of those that are reported.

    Overall: Overall, I think there are very few things in life that you have to buy brand new. So, you might as well buy it used at a cheaper price and Facebook marketplace provides that.

    Read More...
  • A Facebook Marketplace User
    Recruiting Coordinator
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "One of the lower ends of the markets"

    Posted 2022-03-17

    Pros: I bought my motorcycle off here. It was nice to see what was within range of you and 200 miles out that was posted.

    Cons: It's nice to see what is local. But you can't just "buy" it like you could on Ebay or etsy. It's people's stuff that they are selling and most communities have a yardsale page.

    Overall: I like marketplace, but you never know if you are driving 3 hours to get scammed or not. Not very easy to tell if someone is trustworthy.

    Read More...
  • Samantha H.
    Digital Marketing Specialist
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple design, great concept"

    Posted 2021-10-12

    Pros: I love thrifting and absolutely love using Facebook marketplace to do so. It allows me to browse used and thrifted items from the comfort of my own home. I'm also able to easily sell some of my own belongings and make a quick buck!

    Cons: The interface isn't super easy to navigate, could use an update.

    Overall: Overall when using Facebook marketplace it takes a little commitment to find something great! Specifically, if you are looking for a used product at a decent price.

    Read More...
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