Audience

Merchants in need of a platform to offer extended warranties and protection plans

About Extend

Extend helps merchants generate revenue and protect customers from damage and loss through modern product and shipping protection solutions. Merchants receive a portion of each Extend protection plan sale, which goes straight to your bottom line. Our plans are built for your customers, protecting them from events like mechanical failure and accidental damage. Simple claim filing, with over 98% of Extend claims being resolved in 90 seconds or less, turning frowns upside down. Turn potential detractors into long-term brand advocates and repeat buyers with fast and easy claim resolution. Understand performance while our data scientists and marketing experts optimize Extend offers to drive more revenue. Extend protection plans are trusted by hundreds of merchant partners to deliver positive customer experiences and increased margins.

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Integrations

API:
Yes, Extend offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

Extend
Founded: 2019
United States
www.extend.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online

Extend Frequently Asked Questions

Q: What kinds of users and organization types does Extend work with?
Q: What languages does Extend support in their product?
Q: What kind of support options does Extend offer?
Q: What other applications or services does Extend integrate with?
Q: Does Extend have an API?
Q: What type of training does Extend provide?

Extend Product Features

Warranty Management

Warranty Tracking
For Field Service
Policy Management
Returns Management
For Manufacturers
Service Management
Repair Management
Parts Management
Eligibility Verification
Product Registration
For General Contractors
Contract Management

Extend Verified User Reviews

Write a Review
  • Tina M.
    CEO
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Save your money"

    Posted 2025-05-12

    Pros: They answer the phone when you call though they do not resolve the issues. They have an easy website to file claims.

    Cons: I am writing to formally express my dissatisfaction with the handling of my claim and order related to [Order Number] and the associated shipping warranty. Despite my repeated attempts to resolve this matter, I have not received the chipping protection I ordered, and the claim I filed has been denied multiple times without clear justification or verification.

    To summarize:

    I placed an order for chipping protection, which did not arrive.

    I filed a claim for the missing item and purchased a shipping warranty to cover this situation.

    I filed the following claims for the missing protection:

    April 20, 2025

    April 25, 2025

    May 2, 2025

    May 8, 2025

    Each time I submitted a claim, I received a different reason for the denial without any clear explanation or validation. Furthermore, I was asked to provide a police report, which I completed and submitted. However, the claim was still closed with the stated reason that they "could not confirm" the issue, despite the required documentation being provided.

    Overall: Terrible waste of time, scammers. They give you the run around and make you jump through hoops. They ask for a police report then they say they cannot verify it.

    Read More...
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