Alternatives to ExpressConnect
Compare ExpressConnect alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to ExpressConnect in 2026. Compare features, ratings, user reviews, pricing, and more from ExpressConnect competitors and alternatives in order to make an informed decision for your business.
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1
AdRem NetCrunch
AdRem Software
NetCrunch is a powerful, scalable, all-in-one network monitoring system built for modern IT environments. It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation in response to alerts. Its node-based licensing eliminates sensor sprawl and complexity, providing a clear, cost-effective path to scale. Real-time dashboards, policy-driven setup, advanced alert tuning and 40+ alert actions including remote script execution, service restart, process kill or device reboot-make NetCrunch ideal for organizations replacing legacy tools like PRTG, SolarWinds, or WhatsUp Gold. Fast to deploy and future-proof. Can be installed on-prem, self-hosted in the cloud, or mixed. -
2
Modius OpenData
Modius
Modius provides the solutions for managing the availability, capacity, and efficiency of critical facilities. Our flagship product, OpenData, provides all the tools including DCIM needed to manage the performance of mission-critical infrastructure, which includes seamless integration of disparate devices. OpenData has built-in integrated features for analytics, dashboards, graphical views, and more, all in a “single pane of glass”. Modius has worked with the ESTCP to showcase a Middleware solution for more effective use of utility and facility data to improve facilities management, operation, and maintenance. Pre-configured bundles and out-of-the-box protocol integrations means you deploy efficiently. OpenData actively monitors your equipment to alert you to faults before they happen. Deploy a modern edge-based architecture to lower bandwidth costs and analyze equipment at the source in real-time. -
3
TicketSearch
TicketSearch
TicketSearch is a complete event ticketing, box office management, CRM, and fundraising solution providing organizations of any size the tools and support to sell tickets, registrations, workshops, and merchandise, as well as accept donations and manage customer relations. TicketSearch offers two levels of service, the standard edition, with features for every organization, and the enterprise solution, which provides additional services such as marketing, phone sales, and additional support services. From loading events to managing ticket inventory and providing daily revenue reports, TicketSearch can customize a box office solution for your team. Virtual phone sales, ticket distribution, and patron package mailing services are available. A dedicated sales and support representative will be assigned to your account to ensure TicketSearch integrates seamlessly with your team. -
4
Afton Tickets
Afton Tickets
Afton Tickets is setting a new standard for what can be expected from a ticketing & livestream company. We provide online ticketing, box office admissions for day-of cash and card sales, mobile parking point of sale systems, and backup wifi internet. Unlike the larger ticket company monopolies, we know our clients on a first-name basis and we are always only a phone call away. No ticketing company does more for their clients than we do. We offer fair and low service fees to the customer, potential profit share opportunities for our clients, and our equipment rental rates & staffing costs are considerably lower. Scan, sell tickets, will call, cash management, upgrade tickets, reserved seating, refunds, real-time reporting, and more from any device! All of your reports in one place, real-time cash per till & card per till reports. Set up daily ticket count & revenue updates. Know who's finding your events and from where.Starting Price: Free -
5
BigPanda
BigPanda
Aggregate data from all observability, monitoring, change and topology tools. BigPanda’s Open Box Machine Learning will correlate the data into a small number of actionable insights so incidents are detected in real-time, as they form, before they escalate into outages. Accelerate incident and outage resolution by automatically identifying the probable root cause of problems. BigPanda identifies both root cause changes and infrastructure-related root causes. Resolve incidents and outages faster. BigPanda automates and streamlines the incident response lifecycle across incident triage, ticketing, notifications, and war room creation. Accelerate remediation by integrating BigPanda with enterprise runbook automation tools. Applications and cloud services are the lifeblood of every company. When there’s an outage, everyone is impacted. BigPanda cements AIOps market leadership with $190M in funding, $1.2B valuation. -
6
Ubersmith
Ubersmith
Subscription Management Solutions for Growing Businesses. We partner with payment, technology, services and channel companies globally who design, develop and deliver subscription business management solutions. We work with successful services firms worldwide to help extend, connect, deliver and support your Ubersmith solution from beginning to end. Ubersmith is a subscription management software company headquartered in New York City and owned by INAP. We provide organizations with open, scalable and integrated solutions for billing, infrastructure and ticketing.Starting Price: $99 per month -
7
Site24x7 StatusIQ
ManageEngine
StatusIQ is a status and incident communication platform using which you can communicate incidents, and scheduled maintenances with customers in real-time via status Pages, emails and sms as well as showcase the uptime of your IT resources in real time. Downtime is inevitable. But burning out support agents and providing poor user experiences doesn't need to be. With Site24x7 StatusIQ you can effortlessly communicate service disruptions, planned maintenance, and real-time statuses to customers, and end users. When a service outage strikes, one of the first responsibilities, along with diagnosis, is proactive communication. A reliable, dedicated channel that can publish updates can deflect support tickets, keep internal stakeholders informed, and can turn downtime into an exercise in improving the customer experience. Communicate early and often. Quickly acknowledge the problem by posting the incident on your status page.Starting Price: $9 per month -
8
Cockpit IT Service Manager
Cockpit ITSM
The all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system. Covers all areas of IT system management and has been designed in line with ITIL recommendations. An affordable software for businesses of all sizes available in a Private Cloud or On Premise. A private instance is deployed on a dedicated virtual server for each customer in the location of their choice. All components (portal, database, system) are totally isolated. Maintenance slots are scheduled by agreement to update the software. A customer can choose to delay or skip a maintenance if it is not the right time to interrupt the service for their business. Everything you need in one ITSM software. Cockpit IT Service Manager integrates all of the essential IT tools into one product. Its rich set of features includes a user-friendly Service Desk, IT Asset Management, a powerful Monitoring System and other easy-to-use tools for analyzing and optimizing IT performance.Starting Price: €39 per operator per month -
9
Swish.ai
Swish.ai
The first hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time, accelerating ticket resolution time and reducing costs. Swish.ai hyperautomation platform mines, automates, and predicts the best course of action, and then routes to the best-matched agent. The Swish.ai platform evaluates your historical ITSM ticket data to create and inform dynamic AI models that capture insights about your unique environment, even as it evolves. Swish.ai’s patented solution goes beyond NLP to understand your company lingo. It improves the understanding of each underlying ticket issue and identifies the next best action accurately on the spot. Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it. -
10
Ticket Evolution
Ticket Evolution
The ticket API and marketplace that connects sellers to fans, buyers to sellers, and everyone in between. If you have tickets, we’ll get ‘em sold. If you want tickets, we’ve got you covered. And if you’re just looking to tap into the ticketing industry, you sure are in the right place. Ticket Evolution was founded by brokers, for brokers. We’ve expanded beyond our roots, but we’ll always be broker-friendly first. Tap into our ticket API to deal wholesale on our exchange, and sell your inventory through us to get paid fast. Increase the value of your brand for customers and investors. Integrate our ticket API to feature a live ticket feed into your site. Then use our self-service portal to buy tickets off of our exchange, and best of all, never deal with a supplier again. If you’re looking to get a piece of the ticket industry, start here. We provide total access to our ticket inventory, a fully customizable ticket API, full service customer support, real-time payment, and more. -
11
Faddom
Faddom
Faddom offers real-time, agentless application dependency mapping to give IT teams instant, risk-free visibility into hybrid environments. No credentials, no software installs, and no firewall changes. Faddom maps servers, applications, cloud resources, and traffic flows within an hour of deployment. This always-live mapping supports security audits, change impact analysis, cloud migration, IT documentation, and incident response. Faddom provides continuous infrastructure clarity without disruption, enabling better planning, control, and compliance. Trusted by organizations across industries, Faddom is built for speed, security, and simplicity. Deploy fast. Discover more. Stay in control.Starting Price: $0 -
12
Symantec Data Center Security
Broadcom
Complete server protection, monitoring, and workload micro-segmentation for private cloud and physical on-premises data center environments. Security hardening and monitoring for private cloud and physical data centers with support for Docker containers. Agentless Docker container protection with full application control and integrated management. Block zero-day exploits with application whitelisting, granular intrusion prevention, and real-time file integrity monitoring (RT-FIM). Secure OpenStack deployments with full hardening of Keystone identity service module. Data center security: monitoring. Continuous security monitoring of private cloud and physical on-premises data center environments. Optimize security performance in VMware environments with agentless antimalware protection, network intrusion prevention, and file reputation services. -
13
Clientele ITSM
Mproof
IT Service Management has evolved over the years. Today’s ITSM software should deliver end-to-end services effectively, automate, standardize and improve processes and empower customers to be self-sufficient through self-service. These are exactly the type of services Clientele ITSM has to offer. Mproof’s vision has resulted in a reliable and expansive software suite tailored for Managed Service Providers. See all your open tickets and support calls at a glance. Track the performance of your service desk employees. Manage your service level agreements with a birdseye view. Share your discoveries with others. Thanks to the vast array of reporting options, you’ll easily get in control of your service organization. With the latest version of Clientele ITSM, it all becomes easier than ever before. -
14
Quanta System Manager (QSM)
HYPERSCALERS
To eliminate infrastructure management complexity, Quanta System Manager is tailored with an intuitive systems management console solution optimized for monitoring and managing QCT system hardware. Quanta System Manager not only helps consolidate numerous systems information but also simplifies the management process, which significantly reduces operation cost and maintenance time. Quanta System Manager is agentless, and its manageability converges across computing servers (storage servers) and networking. With a hierarchical structure view, Quanta System Manager helps administrators find a specific system and identify where it is located in the data center easily. This design improves IT administrator working efficiency by converging management of server and networking devices. Quanta System Manager displays real-time server health and system configuration information on the single-glass-of-pane dashboard and assists the IT administrator with system firmware version maintenance. -
15
CommandLink ITSM
CommandLink
CommandLink ITSM is a unified IT service-management platform built to bring together network, security, voice, and asset management into a single system. It enables organizations to manage SD-WAN, UCaaS, CCaaS, firewalls, MPLS, network switches, IP phones, installs, trouble tickets, invoices, and overall network performance across global operations. The system consolidates services such as service requests, incident management, asset tracking, contract management, and ticket workflows into a cohesive environment. Embedded workflows and automation help streamline tasks like incident auto-assignment, SLA notifications, off-boarding/on-boarding, asset lifecycle triggers, and preventive maintenance. The platform further integrates a dedicated support model with direct access to Tier-3 engineers who know your environment, enabling faster resolutions, fewer escalations, and higher uptime. -
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TeamDynamix ITSM
TeamDynamix
Supercharged ITSM. One platform for service and projects together with enterprise integration and automation. Are you spinning your wheels trying to keep up with the volume of mundane, repetitive service requests? With supercharged IT service management software, you can automate routine tasks and eliminate toil. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM) systems are quickly evolving, download this report to understand key drivers for top of quadrant vendors. Use this guide to help you during your selection process. Download the Info-Tech 2022 ITSM Software Quadrant and Customer Viewpoint report to gain a better understanding of ITSM vendor strengths and emerging requirements. -
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Vorex
Kaseya
Easily Create, Manage and Resolve all IT Service Requests and Tickets. Easily create, manage and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Resolve IT service tickets 40% faster with seamless VSA integration. Allow your technicians to work efficiently and seamlessly across tools and access the right information when and where they need it. Spend less time tracking tickets and more time making customers happy with a complete IT helpdesk ticketing solution. Effectively staff and manage IT projects and get real-time project status reports. Improve forecasting through comprehensive project management. The Vorex Service Desk dashboard provides real-time information on the progress and status of tickets. Easily generate custom reports; and gain insights to make the right business decisions quickly and confidently.Starting Price: $10.00/month/user -
18
Muzeek
Muzeek
Where the modern live music industry works. Muzeek saves artists, venues, promoters, agencies, managers, touring companies, and festivals time & money. Seamlessly send out branded booking confirmations, add holds, adjust deal terms, automate paperwork, add notes, manage availability, sync your personal calendars, and more. As private actions take place, your team is automatically up-to-date in real-time, enhancing communications with everyone. A game changer. Instantly access, send and share beautifully branded event & ticket reports that update in real time, as things happen, including automatic ticket sales data directly from integrated ticketing partners. Your settlements are automatically generated with each booking and can be easily approved and shared with those you work with. Custom deal terms automatically calculate with event & ticketing data from integrated ticketing partners. Instantly generate invoices, share payment links, send payments, collect deposits, etc.Starting Price: $9 per month -
19
HappsNow
HappsNow
Enhance your ticketing, revenue & live event promotions with a fully branded and secure marketplace. Built with efficiency & simplicity, HappsNow's fully integrated ticketing and marketing platform revolutionize the way live event creators express their vision while boosting their revenue and brand. HappsNow digital ticketing allows fans to access tickets on their mobile device, download to a digital wallet, receive personalized event information, and experience a streamlined venue entry experience. Show off your venue & simplify ticket sales. Delightful on every device. No apps & bulky hardware! Unbeatable customer service at any hour. Get help now! Host your event anywhere with zero funds held. Connect with your favorite social platforms and preferred payment gateways. Book a demo at whatever time works for you & start playing with all the tools and features we have to offer!Starting Price: $1 one-time payment -
20
GUTS
GUTS
GUTS uses blockchain technology to issue honest tickets that put an end to disgraceful secondary market prices and ticket fraud. Our digital tickets come with countless innovative benefits for fans and organizers that you won’t get anywhere else. You have total control and insight during your event cycle, thanks to the real-time data that shows ticket ownership & activity. Our tickets are registered on the blockchain and connected to visitors’ smartphones, making fraud impossible. GUTS not only enables the creation and validation of any type of ticket, but it also facilitates (re)selling in a controlled way. Create tickets for several channels on the primary market, and let fans resell them on a controlled secondary market. Unlimited ticket types and upsells, all in one place. Save valuable time and prevent costly mistakes, while enjoying real-time revenue payouts and insights into your finances.Starting Price: Free -
21
Zence Ticket Management
Easyrewardz
Resolve customer queries efficiently with an AI-powered ticketing system that ensures faster resolution, improved agent productivity, and seamless omnichannel support. Enhance customer service with automated ticket workflows, intelligent routing, and real-time tracking for a seamless resolution experience. Key Features: Unified Omnichannel Support (Manage tickets from Social Media | Email | Calls | Website | Mobile Apps & more…) Intelligent Ticket Automation & Smart Routing AI-Enriched Tickets for Contextual Support Smarter & Faster Resolutions Automated Workflows for Maximum Efficiency Real-Time Sentiment Analysis for Proactive Support -
22
Trouble Ticket Express
Rush Project
Welcome to the home of an open source trouble ticket system. Use this CGI script on your web site for everything from bug tracking and customer support to project management and to-do lists. Creating a trouble ticket is now as easy as submitting a web form. The help desk software will care about assigning unique number to each service request and saving it to the database. Truly scalable solution: start with a plain text database, upgrade to the industry-strength MySQL or Microsoft SQL Server engine as your needs grow. The "thank you for your interest" message is not enough today. Assure your customers that you have an established workflow and no question will go into a black hole. The Trouble Ticket Express software will automatically produce easy to follow instructions how to submit follow-up messages and monitor ticket progress. Then it will broadcast e-mail notifications to all service operators announcing new customer inquiry. -
23
Richdesk
Richdesk
Richdesk is a help desk & asset management software solution. Prioritize and assign tickets to the right agents, quickly organize ticket queues, capture resolutions for knowledge sharing and service improvement. Help staff and customers to help themselves with workflow-driven guidance, on-line knowledge, service catalog and resolution status. Automate simple help desk tasks such as ticket triage, agent assignment, team notification, SLA alerting, ticket templates and canned responses. Upload, track and manage any category of asset using customizable configuration item styles, asset maintenance and service history. Agent, team and customer stats, one-click export from ticket queues and asset lists, inbuilt dashboard and report generator. All the service management features you need, all in one place. Self-service portals that reduce repetitive calls. Fully-integrated asset management. -
24
Infizo Desk
Infizo
Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency. Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction. Assign tickets to specific user groups or individuals, streamlining ticket assignments and ensuring accountability for each action taken. Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication. Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.Starting Price: $59.78 per month -
25
Invarosoft
Invarosoft
Customer Experience Software Built for MSPs & IT Teams. Improve your CX, Productivity, Security & Communication by front-ending your PSA or ITSM tool with; Apps, Bots, Forms, Approvals, Sentiment Analysis, Push, Client Portal + more. Customize your App per client and increase customer satisfaction and NPS scores. It's one pane of glass customers love. Reduce support tickets by up to 10% with ITSupportBot™. Use our embedded 'Self-Service Bot' to stop unnecessary tickets and 'Smart Engineer Bot'. Improve engineer productivity by getting right ticket information the 1st time! Engineers are happier doing less admin. Get a powerful unique selling proposition that helps you deliver a remarkable experience, beat the competition and win more MRR deals.Starting Price: $189 per month -
26
XActRate
XActRate Business Management
Making a profit in any business all stems from knowing your company’s break-even costs. And break-even is the amount of money needed to pay all bills before you make a profit. XactRate has packed all of the necessities in a system to operate an HVAC company from; office scheduling dispatch; truck inventory; trackable travel time and diagnosis per service ticket; field generated service tickets; printable or email; Service tech productivity; equipment sales; multiple service techs on the same ticket and much more in reporting. Everything about XactRate is in real-time operating in Cloud technology on an iPad or PC. Internet connection not required in the field. Simply sync iPad or Android data before you head out and when you get back Say goodbye to the overly complicated and costly Heat Load calculator tools. Exact heat load BTU results to properly size air conditioning equipment. -
27
Vepos
Vepos
Supports dealers and service providers with CRM, ERP, eCommerce, cash register, service and project management. ERP software for medium-sized companies. With our branch-neutral ERP software for trade and services, we offer you a solution "Made in Germany". We are at your side with individual and personal support. Automatic ticket creation with fault and maintenance planning, deployment feedback, deployment accounting and system management. Project management with time recording, real-time controlling including post-calculation, resource planning and billing. Process-accompanying DMS with full text search, check-in / check-out, DMS printer and simple drag & drop. Touchscreen-enabled software cash register for retail, optionally with service acceptance for, for example, workshop orders. -
28
DeskDirector
DeskDirector
With DD Tech you can work on your ConnectWise and Autotask tickets anywhere, on any device. Fully customizable Service Catalog and superior Custom Forms to give quick and relevant first-contact support to your users. Stay connected to your users and keep providing excellent service with DD Chat. Send templated emails that allow the user to add notes to the tickets or start chats with your techs. From sharing tickets with clients to dynamic service experiences - DeskDirector can meet the needs of your MSP.Starting Price: $97 per month -
29
Cireson Remote Support
Cireson
Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote troubleshooting apps integrate into your ITSM tool of choice, securely delegating key administrative functionality to Analysts for faster ticket resolution and greater control. -
30
Merces Museum Suite
Adega
Call up all programs and applications in the browser, no more software installation on the workstation computers, resulting in enormous cost savings in IT maintenance and renewal and a high degree of flexibility in the choice of hardware: Windows PC, Apple or Android computer. Data storage and backup, data security and data protection are guaranteed centrally. Ticketing and shop checkout systems as stationary touchscreen computers with barcode scanners, receipt printers and cash drawers or as a tablet system. Ticket printer for color tickets with barcodes, as a voucher or entry ticket, discounts for groups or tour operators. In addition, purchase against invoice or with card payment, everything is fully integrated and can even be used offline in the event of a network failure.Starting Price: $100 per month -
31
Support Fusion
Support Fusion
Support Fusion is a zero-code integration platform built for Managed Service Providers (MSPs) who work with enterprise clients. Our software automates ticket sync between ITSM platforms (like ServiceNow, Jira, Zendesk) and MSP PSA tools (like ConnectWise, Autotask, HaloPSA). We enable bi-directional syncing of tickets, statuses, comments, and attachments - so both sides stay up to date without double handling. MSPs save hours each week, avoid SLA breaches, and get accurate reporting without manual effort. Designed for mid-to-large MSPs serving enterprise accounts, Support Fusion eliminates rework and unlocks growth by turning support data into structured service intelligence. Get started in minutes with prebuilt connectors and guided setup - no custom scripts or development needed.Starting Price: $500 -
32
Softix
Softix
Do you want to deliver better customer service while lowering costs? Align your infrastructure investment with customer demand by deploying your Softix platform in the cloud. Use the ticketing software that powers some of the world's best ticketing companies. Softix ticketing software delivers performance and features to help you sell more tickets. Your customers have gone mobile, why haven't you? Market, sell and deliver your event tickets with our complete mobile ticketing solution. Softix mTickets now support Passbook integration on iOS6 devices. Just click Add to Passbook on your mTicket to store your tickets in Passbook alongside your boarding passes and loyalty cards. Invite a Friend turns your customers into social marketing gurus. Fans can purchase their own tickets and place seats next to them on hold for a limited period for their friends to buy. With endless entertainment choices, putting the right content on your home page is critical for increasing your ticket sales.Starting Price: $80,000 one-time payment -
33
Aloompa LiveOrder
Aloompa
Free yourselves of third-party ticketing platforms, costly wristbands and bulky scanning and box office equipment. Everything you have to offer can now be available to purchase in one place! LiveOrder can support any type of item - digital, physical or experiential - before, during and after your event. Let your attendees enjoy more of your event by allowing them to order everything they need directly through your app, skip long lines, eliminate ticketing queues, and get the most out of their experience. -
34
InteGreat Web Services
Collabrance
InteGreat Web Services makes it easy for you to interact with Collabrance and GreatAmerica while remaining in your primary business management systems. Collabrance collaborated with ConnectWise to create a ticketing integration that allows MSPs a seamlessly transfer of tickets between Collabrance and the MSP. This allows Collabrance and MSPs to work more cohesively and efficiently on the same ticket when needed to resolve customers’ IT issues. Replicated information that will provide the same view of customer information. New Field for Collabrance Ticket Number. Monitor and manage your customer tickets and activity. Secure platform to share information and intelligence. Reduce errors and confusion by working on the same ticket in separate systems. Automatically shares customer information in real time for up-to-date data that includes the following fields, company, Collabrance Ticket Number, all notes, configuration name, status, site, and contact.Starting Price: $110 per user per month -
35
Revelation helpdesk
YellowFish Software
The individually branded Self Service Interface provides a personalized experience for your end users and their managers to log new tickets, view current tickets and dashboards. Set up pre-defined action notes, which you can access through a drop down, within any open ticket in Revelation. Quick notes can be grouped and associated by end user, group, team, and more as is needed. Editing multiple tickets with a similar action note is easier than ever with Revelation’s Multi-Edit capability. Multi-Edit can be used to add an identical action note to multiple tickets, add billable time to several tickets, or even move tickets to different clients or projects. View a colorful visual summary of your ticket’s activity from the time logged until completion with Revelation’s Storyline feature. Storyline shows a timeline of system notes, how long a ticket has been open, status of ticket is also shown by color. -
36
Monitorpack Guard
Monitorpack
Monitorpack is an agentless IT monitoring solution designed to provide proactive monitoring, effective incident management and detailed reporting, all with seamless integration into the Microsoft ecosystem. You supervise all your sites with a new concept of solution which allows you to monitor everything, you have a complete ecosystem for supervision, maintenance and intervention, Use Automatic ticketing to all helpdesk solutions providing "email to ticket" option, You will Centralized all your Business Units/sites on a single reporting portal, Know the availability rate per site, per application environment (system, messaging, Active Directory, databases, etc.) Benefit from the sustainability of the latest Microsoft SQL server technologies, SQL Server Reporting Services. Freely provided SQL packages that you can use on-premises or in Azure with paginated reports.Starting Price: Addon of Monitorpack Discovery -
37
GS GET
Globalsoft
Over 50 sites throughout the world have already shown their confidence in this integrated system of reservation, ticket service, control and management of by-products (shops, fast food or traditional restaurant service…). Altogether parametrable and customizable, GSC offers a wide range of functions meeting the specific needs of tour operators, regardless of their size or scope of activities. Global Soft™ Global e-Ticketing System (GS-GET) is a solution that provides point of sale ticketing systems for the leisure and entertainment industry, which requires sales of tickets. GS-GET is the first software designed in this region that is catered for this industry. GS-GET is a powerful and affordable ticketing system that can be deployed in places such as the amusement parks, theme parks, water parks, museums and the zoos. We provide sales, service, and support for point of sale and ticketing systems. -
38
Support Genix
Support Genix
A WordPress plugin adds the features of a comprehensive support ticket system to your WordPress site. Users may now create tickets and get help right from your WordPress site. By using Support Genix you can create and manage unlimited tickets for your business. You can provide support to unlimited customers using Support Genix. Looking for a support ticket system that can grow with your business? Support Genix has you covered, with an unlimited number of tickets, users, and agents. Plus, Business Email accounts are included! So you can manage customer inquiries from one central location. Get started today and see the difference Support Genix makes. Would you like to spend less time managing customer support tickets? Support Genix is here to help! With our powerful ticketing system, you can easily create and manage tickets on behalf of users, assign tickets to other team members, and leave internal notes for yourself or others. -
39
Spiceworks IT Help Desk
Spiceworks
The cloud help desk is basically already setup for you. Since your help desk software is online in the cloud, there’s no server procurement, setup, or maintenance. Just sign up and you are ready to go! Make your job even easier by using monitors, alerts, custom ticket attributes, and ticket rules. Get help desk reports with key information like updates on ticket and labor by organization. Help remote employees by starting a secure remote support session directly from your help desk tickets. Not always at your desk? No problem! The top-rated Spiceworks Help Desk Mobile App has the latest ticket updates and push notifications right on your phone or tablet. -
40
uBugtrack
uBugtrack
Lightweight, smart, elegant and real-time collaboration app to manage your tasks, issues, crashes, releases. When something change on a ticket since the last visit it's displayed in bold. When you make a new build click on create release note and uBugtrack will automatically attach the new fixed/closed tickets to this release note. When you write a new comment on uBugtrack ticket, the message is automatically sent on a slack channel. RESTful Json Api to connect uBugtrack with your own applications. When you write a new comment on uBugtrack ticket, the message is automatically sent on a slack channel. uBugtrack is actually in public beta, during beta uBugtrack is totally Free without limit. You can already use uBugtrack in production to manage your tickets, your data will not be deleted at the end of the beta. -
41
Bob! Desk
Bob! Desk
Manage your interventions and your maintenance in a few clicks. The SAAS solution, Bob! Desk, simplifies building and equipment maintenance management by allowing you to efficiently process your requests for curative interventions, automate your preventive maintenance , manage your service providers and track your tickets. Service provider interface: for your external service providers or subcontractors to consult the list of tickets, load quotes and invoices, fill in intervention reports. Technical company: you can transfer a customer request to one of your technicians or a subcontractor.Starting Price: $10 per month -
42
SutiDesk
SutiSoft
SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth. -
43
ManageGo
ManageGo
ManageGo simplifies property management by integrating online rent payments, maintenance requests, scheduling, rental applications, and more in one platform. Different tenants like to pay in different ways, and ManageGo lets you accept them all. From checking account payments, credit and debit cards, to LockBox services, we make it simple for you to accept rent payments from all your tenants. Tenants submit maintenance tickets via the mobile app or through email. Management can reply or create work orders as needed. Maintenance tickets can be automatically assigned to the right person, set up by building or category. All tenant requests are logged and stored forever – unlike phone calls or emails that are not associated with a ticketing system. Use ManageGo to accept payments, manage tenant support, store your documents, send updates and notifications, and much more.Starting Price: $20 per month -
44
RF Code
RF Code
Ensure 100% asset visibility accuracy, eliminate over-provisioning, and improve audit efficiency. Wire-free sensors provide a rack-level environment and power conditions in real-time. Increase sustainability and energy savings with wire-free solutions for monitoring environmental conditions. As any IT asset manager can tell you, data centers are highly dynamic environments. Critical IT assets travel throughout the facility daily, with incoming assets sitting on loading docks or placed in storage, devices are being taken offline for maintenance and equipment being deployed and de-provisioned as service requirements grow and change. The result? Highly valuable IT assets that store sensitive information are often misplaced by the IT asset manager due to inaccurate physical asset management practices. -
45
Cisco Prime Network
Cisco
Cisco Prime Network is a cost-effective device operation, administration, and network fault-management solution. This single solution helps service providers reduce management complexity and deliver carrier-class services. It supports the physical network components as well as the compute infrastructure, and virtual elements found in data centers. Increased operational efficiency through automated network discovery, configuration and change management. Enhanced customer satisfaction through proactive service assurance using postevent fault management and trend information. Lower integration costs through preintegration with Cisco Prime Carrier Management suite and northbound interfaces to third party applications. Detailed end-to-end views of the physical and virtual network topology and inventory. GUI-based device configuration with prebuilt and downloadable scripts. Up-to-date displays of network event, state, and configuration changes. -
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AzureDesk
AzureDesk
Get all the "must-have" features of enterprise-class systems in AzureDesk designed for all businesses at a minimal cost to users. Provide an end to end solutions for customers' issues with AzureDesk’s robust Ticket Management System. AzureDesk supports an unlimited number of email addresses. Emails sent to any of these email accounts will get converted into tickets & will be displayed in ticket Management. Support Center helps in answering your Customers Questions in your absence ensuring Customer Service Support 24/7. Integrate AzureDesk with multiple apps including JIRA, Slack & more. Get insightful Reports on your customer's interactions as well as your Agents/Team performance. Mention your teammates in private notes using Twitter style handle & notify them to collaborate to solve the tickets. Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion.Starting Price: $12 per month -
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atSpoke
atSpoke
atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.Starting Price: $4 per user per month -
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Sensible Cinema Software
Sensible Cinema Software
Sensible Cinema Software offers real time private label online ticketing for your Sensible Cinema Box Office. Drive traffic to your own website, not a site with every theatre in town. While they're there, make the sale! Sell as far in advance as you like. It's affordable, even for low volume outlets and the costs are largely paid by the convenience fee added to each ticket sold. The theatre retains 100% of the ticket's face value. Set the convenience fee as you like. Simply pay the agreed to fee per ticket (which depends on the type of theatre and price points). The customer simply presents a confirmation code upon arrival. Online purchases can be redeemed at a Sensible Cinema Kiosk (provided with all Jack Roe online ticketing merchants) or at any register—including concessions. Let them skip the box office altogether and pick up their tickets where they purchase their popcorn. -
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BREVIAN
BREVIAN
AI agent that understands data from your ticketing systems, CRMs, knowledge bases and release notes, and assists your support teams to resolve tickets faster. Automate routing tickets to the right team based on ticket content. Go from reactive support to proactive support by detecting emerging issues earlier. Categorize tickets into common topics and trends, and improve knowledge bases to reduce ticket volume. BREVIAN AI agents have security and safety built-in, so you don’t need to integrate different products to be enterprise-ready. Implement consistent controls independent of your data and models. Business teams can even combine different agents to build an intelligent network across their enterprise data. Knowledge extraction for structured and unstructured data including images. -
50
Juphy
Juphy
Social Inbox for Collaborative Teams. Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Your days of logging in and out, over and over again, are over! Manage all customer engagement in real time in one place, speeding up the customer support process. With a single click, quickly respond to direct messages, mentions, reviews and comments on Juphy's dashboard. The biggest problem that delays customer support is the poor internal communication. Communicating via email delays ticket resolution time by an average of 4 hours. Collaborate on tickets with a collaborative tool like Slack. Create your support team, set up permissions, assign and chat in real time on incoming messages or tickets.Starting Price: $39 per month
