Audience
Exelysis provides Solutions for secondary vertical markets
About Exelysis Contact Center
Exelysis Contact Center is a contemporary telecom framework providing advanced features, improving the reliability of communication.
Exelysis, through group based routing, allows the intelligent distribution of calls and the optimal utilization of agent resources. With Exelysis Contact Center, each call can be multiply tagged based on its characteristics, allowing for fine grained handling. An agent group acts like the bonding agent between calls and handling agents.
Groups can abstract skills, departments and campaigns, providing great flexibility when modelling the call routing scenarios. Groups can be bundled in sets, allowing more complex scenarios to be implemented. Queueing of calls is performed dynamically, based on the call’s characteristics.
Priorities allow for delicate tuning of call handling order, and advanced features like priority levels allow assigning important calls to agents concurrently with their streamlined workload.
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Pricing
Starting Price:
50e
Pricing Details:
50e/ month/ user
Integrations
Company Information
Exelysis
Founded: 2013
Greece
www.exelysis.com
Videos and Screen Captures
EXELYSIS LANDING
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
Exelysis Contact Center Frequently Asked Questions
Exelysis Contact Center Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Call Scripting
Database
Escalation Management
Queue Management
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Softphone
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
Unified Communications
Audio / Video Conferencing
Call Recording
Call Routing
Chat / Messaging
Multi-User Collaboration
Voice Mail
Calendar Management
Fax Management
File Sharing
Mobile Access
