Audience
Companies searching for a solution to manage and engage their customers
About Eudata Customer Engagement
Gadget ready agent cockpit that includes Voice, omnichannel and customer details. Ready to be part of your environment thanks to simple and efficient plug-ins for custom or legacy CRM, TT or productivity tools. An agent BOT is always available to support the users in executing processes and use the right tools. A centralized repository to register every step of your customer journey (customer profile and cross channel history) and make it available in real time to agents and supervisors, coupled with a powerful reporting tool to access all the relevant KPI. A chatBOT based on artificial intelligence that enables end to end control of automated conversational omnichannel processes. Used by millions of users every month, it can be part of the customer journey or of the agent experience. Easily add WhatsAPP to support sales and customer service, enabling millions of users to contact you from web and mobile.
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Integrations
Company Information
Eudata
Italy
eudata.com/conversational-customer-service/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Videos
Support
Online
Eudata Customer Engagement Frequently Asked Questions
Eudata Customer Engagement Product Features
Customer Engagement
Analytics
Live Chat
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content
