Audience
Healthcare providers interested in an electronic health record system solution for their clinical documentation needs
About ESO EHR
ESO Electronic Health Record (EHR) makes it easy to produce quality EMS clinical documentation. Yet it's so advanced, it actually gives you back more data than you put in. Say goodbye to your old ePCR. And say hello to ESO EHR. From Incident to Signature, ESO Makes it Easy to Produce Quality Clinical Documentation. At ESO, we understand EMS like nobody else. We’re more than a vendor — we’re a partner that’s helping move the EMS profession forward. That’s why we designed EHR the way we did: It’s intuitive to use, so you can move from incident to signature quickly and while capturing the right information. EHR is more than a documentation tool — it’s a reference tool that helps you make better patient-care decisions in real time. Features such as patient lookup, specialty patient forms and integrations with Handtevvy and Quick Speak put the power in your hands to deliver the best in care.
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ESO EHR Verified User Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Good, but end users ignored" Posted 2023-02-27
Pros: Compared to ESO's precursor FireHouse, ESO EHR allows much faster entry of PCR info, as well as the program taking you directly to the error you need to correct, instead of simply flagging a page with a variety of entries that are not flagged.
Cons: FireHouse allowed end users to modify the list of medications encountered in the field. There is no such functionality in ESO. When asked, I was told "they follow the national pharmacopeia". Despite this, their program will not relate generic & trade names, so it is possible for a patient to be listed as taking benadryl & diphenhydramine as separate Rx. When I mentioned this in an email, I was asked "could you provide some examples?". I provided a half a dozen as well as a google link, but the program remains the same. A competitor lists both.
Another thing a competitor does is identify anticoagulants, such as warfarin (coumadin), & applies a flag to the report to remind the provider that the patient is taking a medication that places them in a higher risk category. When I mentioned this in an email, I was asked "could you provide some examples?". I provided several, as well as a google link, but the program remains the same.
When our FD updated from FireHouse, we had an ESO staff member who had been employed in a previous capacity as a Paramedic come to walk us through the transfer; one would think ESO tech could turn to their in-house resources for confirmation of this issue. Having a staff that apparently cannot perform a web search or use input from end users is a little dismaying.Overall: ESO provides good functionality and streamlined operation over its predecessor, but lacks certain features that could really make it exceptional in meeting the needs of prehospital providers and the patients we serve.
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