Audience
Organizations that need a helpdesk management solution
About DeskXpand
DeskXpand is a full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
DeskXpand is everything you need to have effective communication between you and your customers. At DeskXpand, we strive to provide cost-effective, functional software solutions and, above all, useful with great user experience.
Our goal is to continue to enhance our design and overall product performance. We aspire to provide an innovative tool that evolves in response to our customers’ requirements.
DeskXpand also assists in the collection and analysis of customer data and analytics to get useful insights and assess methods for designing better customer experiences. Based on prior customer behaviors, analytics may help you anticipate the behavior of potential clients.
DeskXpand helpdesk software statistics give you a comprehensive picture of your support performance.
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Pricing
Starting Price:
$14 per user per month
Pricing Details:
DeskXpand is priced per support agent per month and has 2 different plans.
Free- $0 (14-day Free Trial)
DX lite Plan $14 Per Month
DX Pro Plan (All DX lite features included) $19 Per Month
Free- $0 (14-day Free Trial)
DX lite Plan $14 Per Month
DX Pro Plan (All DX lite features included) $19 Per Month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
DeskXpand
Founded: 2021
India
www.deskxpand.com
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Product Details
Platforms Supported
Cloud
Training
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
DeskXpand Frequently Asked Questions
DeskXpand Product Features
Customer Service
Email Management
Knowledge Base
Live Chat
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management
Alerts / Escalation
Appointment Management
Call Center Management
Performance Metrics
Queue Management
Virtual Assistant
Help Desk
Customizable Branding
Email Integration
IT Asset Management
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Self Service Portal
Ticket Management
Alerts / Escalation
Automated Routing
Community Forums
Document Storage
Incident Management
Interaction Tracking
Known Issue Management
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Knowledge Management
Content Management
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Decision Tree
Discussion Boards
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