Audience
MSPs
About DeskDirector
With DD Tech you can work on your ConnectWise and Autotask tickets anywhere, on any device. Fully customizable Service Catalog and superior Custom Forms to give quick and relevant first-contact support to your users. Stay connected to your users and keep providing excellent service with DD Chat. Send templated emails that allow the user to add notes to the tickets or start chats with your techs. From sharing tickets with clients to dynamic service experiences - DeskDirector can meet the needs of your MSP.
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Pricing
Starting Price:
$97 per month
Integrations
Company Information
DeskDirector
Founded: 2012
New Zealand
www.deskdirector.com
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