Audience

B2B companies looking to leverage customer feedback & behavior data to improve experiences, retain accounts, reduce costs, and increase revenue through up-sells, cross-sells, and referrals.

About CustomerGauge

CustomerGauge helps B2B companies leverage customer feedback & behaviors to align business initiatives, improve account retention, and increase revenue growth through up-sells, cross-sells, and referrals.

The CustomerGauge Account Experience™️ platform enables B2B companies to monitor account engagement, collect feedback from key stakeholders, segment real-time results into custom dashboards, and map feedback to changes in NPS score & revenue.

Through custom and native integrations, users can monitor engagement across a variety of activities including how often key stakeholders answer customer surveys, submit support tickets, open marketing emails, attend business reviews, and so much more.

Other capabilities of the CustomerGauge Account Experience™️ platform include the ability to set KPI targets for closing the loop on feedback, identify accounts at risk of churning, and forecast the revenue impact of changes in NPS score.

Get a demo today.

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Integrations

API:
Yes, CustomerGauge offers API access
See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

CustomerGauge
Founded: 2007
Netherlands
customergauge.com

Videos and Screen Captures

Play Video Feedback Dashboard Driver Analysis Report Responsive Survey Design Text Analytics Revenue Simulator Engagement Activities & Churn Prediction
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

CustomerGauge Frequently Asked Questions

Q: What kinds of users and organization types does CustomerGauge work with?
Q: What languages does CustomerGauge support in their product?
Q: What kind of support options does CustomerGauge offer?
Q: What other applications or services does CustomerGauge integrate with?
Q: Does CustomerGauge have an API?
Q: What type of training does CustomerGauge provide?

CustomerGauge Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Feedback Collection
Community Management
Content Syndication
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Onboarding

CustomerGauge Additional Categories

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