Audience
Companies of all sizes
About CustomerFirst
CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software. It integrates the communications between support or help desk, development, and professional services. CustomerFirst helps you manage your relationship with your customers and keep your customers satisfied by being responsive to their needs. It manages the flow of work from the time an issue is first reported until it is fully resolved.
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Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies.
Enterprise-grade security
-Built on Amazon Web Services (AWS), the leading cloud solution
-Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption
-Authentication with Salesforce & ServiceNow for added security
-Store data in your preferred cloud
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Integrations
Company Information
RTI Software
www.rti-software.com/customerfirst.html
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Product Details
Platforms Supported
Windows
Support
Phone Support
24/7 Live Support
CustomerFirst Frequently Asked Questions
CustomerFirst Product Features
Help Desk
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Automated Routing
Community Forums
Incident Management
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Ticket Management