Audience

Companies of all sizes

About CustomerFirst

CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software. It integrates the communications between support or help desk, development, and professional services. CustomerFirst helps you manage your relationship with your customers and keep your customers satisfied by being responsive to their needs. It manages the flow of work from the time an issue is first reported until it is fully resolved.

Integrations

Ratings/Reviews

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Company Information

RTI Software
www.rti-software.com/customerfirst.html

Videos and Screen Captures

CustomerFirst Screenshot 1
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Product Details

Platforms Supported
Windows
Support
Phone Support
24/7 Live Support

CustomerFirst Frequently Asked Questions

Q: What kinds of users and organization types does CustomerFirst work with?
Q: What languages does CustomerFirst support in their product?
Q: What kind of support options does CustomerFirst offer?

CustomerFirst Product Features

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Automated Routing
Community Forums
Incident Management
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Ticket Management