Confluence Integrations

Wired Relations is one of the most user-friendly privacy management systems available. With the built-in structure, overview and control, it is easier to handle the company’s GDPR compliance, including the company’s systems, suppliers, customers, processing activities, security measures, data processor agreements, risk assessments, controls and much more in an automated way. At the heart of any privacy system is the mapping of personal data. In order to execute an insight request, one must know where to look. Wired Relations’ Automated Data Map provides a quick overview of which systems, suppliers, categories of data subjects and types of personal data are processed in the company. One of the key points of continuous compliance is managing the company’s vendors and data processor agreements. With Wired Relations’ Vendor & DPA Manager, all vendors are in control of whether they are data processors, their geographical locations, data processor agreements and more.

Serval is an AI-native IT service management platform designed to automate help-desk requests, access management, and workflow building for modern teams. The solution supports natural-language input; users can describe the task they want automated, and Serval builds and deploys the workflow, presenting both a no-code UI and underlying editable code for technical teams to inspect. It handles help-desk resolution across Slack, Teams, email, or web portal; automates access requests (including just-in-time access, role-provisioning, deprovisioning, and custom policies) via integrations with identity providers and SSO systems; and surfaces analytics and insights on ticket volume, automation rate, SLA compliance, and team performance. The platform supports bi-directional sync with existing ticketing systems, pre-built workflows for faster deployment, and a public API for data integration.