Audience

Companies that need a BPO provider to reduce costs and increase the speed of implementation

About Conectys

Conectys is a leading global BPO providing specialized, award-winning solutions that reduce costs and increase speed to market for its clients. The company combines talented multilingual teams with proven processes and cutting-edge technology to deliver unmatched User Generated Content (UGC) moderation and Customer Experience (CX) solutions including call center customer support, technical support and virtual assistant packages in over 35 languages, 24/7/365. All services are powered by ConectysOS - the company's Contact Center SaaS platform. ConectysOS (an industry-recognized Automation Project of the Year finalist) standard features connect quality monitoring, workforce management and real-time views, all no cost to its clients. For companies across the globe facing challenges like hyper-growth and market disruption, Conectys is a BPO provider that delivers cost reduction and increases the speed of implementation for its clients.

Integrations

API:
Yes, Conectys offers API access

Ratings/Reviews

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Company Information

Conectys
Founded: 2004
United States
www.conectys.com/digital-solutions/

Videos and Screen Captures

Conectys Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Conectys Frequently Asked Questions

Q: What kinds of users and organization types does Conectys work with?
Q: What languages does Conectys support in their product?
Q: What kind of support options does Conectys offer?
Q: What other applications or services does Conectys integrate with?
Q: Does Conectys have an API?
Q: What type of training does Conectys provide?

Conectys Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Content Moderation

Social Media Moderation
Image Moderation
Audio Moderation
Video Moderation
Artificial Intelligence
Moderation by Humans
Brand Moderation
User-Generated Content (UGC) Moderation
Reporting / Analytics
Customizable Filters
Comment Moderation

Conversational AI

Virtual Assistant
Intent Recognition
On-Screen Chats
Code-free Development
Speech Recognition
For Developers
Omni-Channel
Multi-Languages
Speech Synthesis
Sentiment Analysis
Contextual Guidance
Pre-configured Bot
Reusable Components

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Third Party Application Integration
Optical Character Recognition
Process Builder
Unattended Automation