Alternatives to CloudControl
Compare CloudControl alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to CloudControl in 2026. Compare features, ratings, user reviews, pricing, and more from CloudControl competitors and alternatives in order to make an informed decision for your business.
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CallTools
CallTools
Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results. -
2
Caller ID Reputation
Caller ID Reputation
Caller ID Reputation is a service that allows companies to monitor their caller IDs across all major carriers, call-blocking apps, and aggregator APIs. It provides real-time visibility and control over how calls are presented to clients, helping businesses identify flagged caller IDs and reduce flags by up to 95% in the first month. The platform offers a user-friendly dashboard to manage multiple business lines simultaneously, ensuring calls are not marked as spam or scams. Caller ID Reputation also provides real-time notifications and detailed dashboards for continuous monitoring, enabling immediate remediation of flagged numbers. By maintaining a positive phone number reputation, businesses can improve connection rates and uphold brand integrity. Blocked calls can stop you from reaching patients and they would never know you tried to call or text them. Blocked calls can stop you from reaching patients and they would never know you tried to call or text them. -
3
Adversus
Adversus
Adversus is an outbound dialing solution that helps you streamline your call strategies, automate manual processes, and provide valuable insights to improve your outbound workflows and efficiency. Adversus was born in 2015 after our founders experienced a lack of flexibility with the solution they worked with. The dream was to build an outbound solution that would change the game․ We believe in user-driven innovation, and we acknowledge that every single user has different needs and demands. We provide a solution that incorporates flexibility and customization to every aspect of the workflow. At Adversus, our primary focus is to have a future-proof solution that never falls behind. We do not just want to adapt to the market but instead push the boundaries of what is possible. Adversus is used by businesses in a wide range of industries, with the common goal to make their outbound call activities more efficient. The size ranges from one to several hundred end-users. -
4
DOP Software
DOP Software
Streamline Waste Operations with DOP Software DOP Software: dynamic operating program easy-to-use business software for the waste industry. Increase efficiency, expedite accounts receivables, optimize routes, acquire more customers, & more! DOP Software’s mission is to streamline waste and recycling business’ processes by providing them with dynamic, comprehensive software and services that increase productivity and quality of performance. DOP was built to grow WITH your company and to adapt to ever-evolving software, technology, and business practices. We’re proud to provide our customers with dynamic, all-inclusive software, on-going updates and cloud Services. Improve your waste company’s business practices with DOP Software’s professional services. Make your life easier! Whether large or small, established or new, DOP Software can be integrated into your business. DOP Software was built with the user in mind. -
5
CloudTalk
CloudTalk
Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).Starting Price: $25.00/month (billed annually) -
6
Voiso
Voiso
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.Starting Price: $49 per user per month -
7
CallShaper
CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.Starting Price: $75 per month -
8
MasterControl
MasterControl
Bringing breakthrough products to market in highly regulated industries can feel like an endless series of trade-offs. MasterControl's software simplifies GxP workflows so you never have to sacrifice quality for cost or innovation for regulation. Complete and connected meets fast and flexible. From quality event management to document control and integrated training - MasterControl Quality Excellence transforms your quality data and processes into a competitive advantage. Modernizing your manufacturing operations starts with modern software. From work orders to work instructions and production records (EBR or eDHR) to logbooks, MasterControl Manufacturing Excellence is the simplest way to digitalize manufacturing.Starting Price: $25,000 / 1st year -
9
Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
10
Vocalcom
Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place. -
11
FiveCRM
FiveCRM
The only CRM made specifically for Telemarketing. The most customizable sales solution for your outbound and lead generation teams. FiveCRM improves outbound sales processes. It's built to assist with the performance tracking of any sales team. No matter what kind of product or service you sell, FiveCRM can provide insights into your process and help you increase your company's overall performance. FiveCRM is an all-inclusive CRM system that makes the job of outbound and inbound telemarketers easy. It provides them with the tools they need to work faster, more effectively, and more efficiently than ever before. Manage and track your calls, leads and contacts… and the deals you close. Use Five CRM’s native application builder to generate reports to keep everyone on your team informed and motivated. -
12
My Call Cloud
My Call Cloud
My Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our Call Center Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!Starting Price: $65.00/month/user -
13
Observo AI
Observo AI
Observo AI is an AI-native data pipeline platform designed to address the challenges of managing vast amounts of telemetry data in security and DevOps operations. By leveraging machine learning and agentic AI, Observo AI automates data optimization, enabling enterprises to process AI-generated data more efficiently, securely, and cost-effectively. It reduces data processing costs by over 50% and accelerates incident response times by more than 40%. Observo AI's features include intelligent data deduplication and compression, real-time anomaly detection, and dynamic data routing to appropriate storage or analysis tools. It also enriches data streams with contextual information to enhance threat detection accuracy while minimizing false positives. Observo AI offers a searchable cloud data lake for efficient data storage and retrieval. -
14
VoApps DirectDrop Voicemail
VoApps DirectDrop Voicemail
Through DirectDrop Voicemail you can respectfully deliver customizable voicemail messages empowering customers to respond on their own time. Instead of dialing around wasting time listening to phones ring, get the word out to your entire audience at scale and then spend your time with the ones that call in ready to talk. DirectDrop Voicemail leaves a voice message without the intrusion of a call. This allows a consumer to respond at their convenience. Your agents stay focused on answering incoming calls from consumers ready to speak. Unlike a traditional call, carrier switch transfers to voicemail server instead of tower. Reaching people is more challenging than ever, especially when it comes to asking for money. Increase loan conversions by contacting your customer base quickly and putting the power back into their hands. -
15
kustomeroo
kustomeroo
The modern CX platform for healthcare, retail, finance, and more. Identifying issues and delivering customer needs on first contact. Live video customer support on any website. One of the best ways to build trust with your customers is to use two-way communication channels like video chat, particularly when they are having issues. Video chat enables the agents to quickly gauge the problems faced by the customer and it is way less time-consuming than the customer trying to explain the problems over the phone or typing it in live chat and then the agent trying to explain the resolution steps over the phone and so on. A high level of personalization that, in the virtual world, is only achievable through video chat, builds better customer relationships and loyalty. This goes a long way in increasing the lifetime value of a customer. Customers also feel more connected to the company and feel that they are being cared for and their problems are being heard.Starting Price: $19 per month -
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Ytel
Ytel
Predicatively dial your contacts and automatically leave voicemails, emails, and text messages - with no special equipment. Ytel is a cloud-based integrated marketing suite solution. Ytel Contact Center assists SMB call centers and businesses in managing multi-channel communications. Ytel features include auto-dialing, call distribution, voice response, and a scripting module. With Ytel, users can gain access to real-time agent reporting for metrics on call performance and lengths. Ytel is also accessible via iOS and Android devices. Develop new communications functionality in any language and get to production faster. Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.Starting Price: $99 per user per month -
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Dynamic Interactive
Dynamic Interactive
We provide businesses with the tools and support they need to reach more customers, run a more effective marketing campaign, and make business operations more efficient. Our technology is in the cloud which protects you from data loss in local power outages and eliminates any down time that could be associated with moving office locations or even moving individual employees within your office. By eliminating the headaches associated with installing and maintaining land lines, we can reduce your operating costs while increasing your efficiency. Our call center software will increase the number of dials each representative can do while also increasing your response rate. Our telemarketing software allows you to dial thousands of people at one time and only transfer the calls to agents when a live person is on the line. This eliminates the need for each agent to shuffle paperwork, dial the phone, and sit on hold while the phone is ringing. -
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SmileCRM
1st Consulting
SmileCRM is a cloud based application that has been specifically designed to help telemarketing operations. Using SmileCRM can improve call rates by 100% and reduce administration by 70%. So enjoy a coffee and use our standard report to review your operations. With our customers logging into SmileCRM from UK, Germany, France, Spain, Costa Rica, Italy, USA and beyond, shouldn't you be starting your journey with SmileCRM? SmileCRM delivers a modern interface with a sophisticated experience for all our users. This is borne out by operators being productive within an hour of logging into the application. Key to getting and retaining clients is gaining their trust. It's not just about having the "gift of the gab", although that helps, you have to do things that make them trust you with their brand. In SmileCRM we can send leads automatically, send a text to their mobile, allow your client to log into the system and see what calls have been made and even automatically send reports to them.Starting Price: $1.33 one-time payment -
19
Voiptime Contact Center
Voiptime Cloud
Increase talking time up to 300% with a versatile cloud-based call center solution. It has everything you'll ever need: automated call distribution, IVR system, call campaigns with 3 dialing modes (Preview, Power, Predictive), auto dialing, mini CRM, call scripting, quality assurance, and comprehensive reporting. Enjoy the capabilities of Voiptime Cloud Contact Center software trusted by 1000+ users!Starting Price: $70 per user per month -
20
SquadStack
SquadStack
Our outsourcing platform seamlessly manages your outbound calling efforts with a robust tech stack, artificial intelligence, and on-demand telecallers. Welcome new customers onto your platform and start their onboarding journey. Assist and educate your customers through the entire process of onboarding on your platform to reduce drop-offs. Onboard your gig workforce and engage with them regularly to increase retention and productivity. Reduce disruptions in your delivery lifecycle by reaching out to leads and confirming whether you should reattempt delivery or not, capture correct addresses, etc. Boost your customer experience & reduce RTOs by connecting with your customers over call to confirm COD orders and cancel duplicate ones. Save time and effort by seamlessly setting appointments for your sales team. -
21
Connect TCM
Connect TCM
Connect TCM is a fit for purpose call center software that was developed over 25 years in a telecoms environment. It can link to a telephone system or VOIP telephony (subject to suitability) to give you click to dial functionality. It will manage multiple telemarketing campaigns effortlessly and produce reports at the touch of a button, based on the answers to the campaign questionnaires. Email fulfillment, sales leads and appointments are also created from within the system without distracting agents from their calls. The technology is designed for any telesales/telemarketing operation or internal team that needs structure, great productivity or lead generation software. The transparency & reporting that the system provides is unrivaled, allowing you to achieve the best results from phone based sales or marketing. The sales software works as a web based technology that uses a prioritized calling list linked to a campaign questionnaire with agents allocated data for each campaign.Starting Price: £45 per month -
22
RoloCRM
Netmine Mobile Innovations
A simple app that helps you track your telecalling activities and improve your team performance. Your callers just need a smartphone and a SIM. It does not matter where your callers work from, home or office. All they need is a smartphone and a SIM. You can assign leads and monitor their performance like they were sitting right next to you! You can import your leads from a csv file. You can also get your leads from other sources such as your website, Sulekha, Magicbricks, IndiaProperty, 99Acres and Facebook. You can upload and assign leads in one smooth operation using our web application. You can distribute these leads equally or in any other way you want. Our intelligent dialer helps your callers breeze through their daily calls effortlessly. Your prospect is interested. RoloCRM has powerful tools that can help you set appointments, track follow-ups and send reminders; everything you need to follow up on a lead and take it to closure. -
23
Five9
Five9
Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.Starting Price: $100.00 per user per month -
24
Slybroadcast
MobileSphere
Save Time. Send Ringless Voicemails. Stay Personal. Slybroadcast is the productivity tool that saves the day for busy, efficient professionals. Over 3 million people send voicemails using our patented ringless voicemail software. Call directly to voicemail and send thousands of ringless voicemail drop messages directly to your contacts in just minutes. Reach mobile phones and landlines in the United States and Canada. Check on your campaign status even when you're on the go. Using the slybroadcast app, you can send campaigns, record voicemail drop messages and check the status of your outgoing broadcasts.Starting Price: $8 per month -
25
Callyzer
Callyzer
Callyzer is a cloud-based lead management and telemarketing system that helps businesses track telecalling activities, boost productivity, and drive growth. It offers detailed reports, real-time call monitoring, CRM integration, and daily status reports. Features include API, Zapier, call history management, and call recording synchronization, all via a central dashboard.Starting Price: $5.24 per month -
26
MySMSmantra
Micronet Infocom & Logistics
Our services are designed to give you a competitive edge and drive real results. Being the top-rated bulk SMS service provider, we combine our technical expertise & marketing skills to deliver SMS services that prospects want to see. We spend time understanding your business requirements. Based on the assessment, we help you to choose the right SMS services that meet your business goals. At MySMSmantra, we depend on high-quality routes for quick SMS delivery. The quality and reliability of the routes are constantly monitored. Our Bulk SMS gateway routes are configured with priority for transactional message delivery on DND as well as non-DND mobile numbers. Unlock the power of bulk SMS marketing for your business. Send bulk SMS in India to potential customers & generate leads cost-effectively. Right from sending alerts, promotional SMS, transactional messages, Implicit SMS, explicit SMS to gathering users' concerns, you can easily schedule SMS services with few clicks.Starting Price: $0.0024 per SMS -
27
Blue Yonder Warehouse Management System
Blue Yonder
More and more, technology is driving innovation – including in warehouses, which are transforming into increasingly digital environments. Be on the forefront of this revolution with Blue Yonder warehouse management system (WMS), which empowers businesses like yours to deliver consistently high service and improve sustainability at a low cost. Drive change with real-time transaction processing, optimized storage and selection strategies, directed task management integrated labor standards and more. Gain end-to-end control and visibility with improved management of inventory, quality, date/lot, and assets. Support multiple pick methods for travel time reduction and pick efficiency. -
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Keylane Axon
Keylane
As an insurance company you have to deal with ever increasing customer expectations and disruptive newcomers that redefine the marketplace and, at the same time, keep your focus on sales and profitability. The only way to differentiate is to anticipate and adapt to shifting circumstances quickly, offer high quality services and keep up with technology development. With Keylane Axon, our end-to-end standard solution for non-life and income protection products, we help you to improve your digital capabilities, accelerate your time to market and adapt to market requirements quickly. Chain integration, data entry at the point of sale and modern technology are the basis of future-proof service oriented architecture. Axon is configurable by the business: IT knowledge is not necessary for configuring insurance products. -
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VisNetic MailFlow
Deerfield Communications
Most organizations understand the importance of providing quality service and support to their customers, but struggle to identify and implement practical, affordable technology that delivers those benefits. On-Premise or Hosted, VisNetic MailFlow is the easiest way to provide great customer service. VisNetic MailFlow is focused solely on the management of customer email. Similar to your company's phone system for routing inbound calls, VisNetic MailFlow automatically assigns customer email to the appropriate customer care agent or group. Aimed at customer service departments and organizations struggling to manage their inbound email, or improve their email customer service standards, VisNetic MailFlow is an affordable, easy to use email management system that provides the tools necessary to capitalize on inbound email and strengthen customer relationships. MailFlow also integrates directly with 3CX, allowing users to initiate calls, track call times, etc.Starting Price: $749.00/one-time/user -
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Aspect League
Aspect, an Alvaria Brand
Routine workdays don’t need to be dull. Breathe new life into workplace productivity with gamification through Aspect League™. Invigorate your team with new challenges, healthy competition, and prizes to reward their hard work. Develop customized competitions to encourage employees to learn and improve professional skills. League integrates with Aspect Quality™ to offer adaptive learning modules based on individual and company goals. Improve employee retention by building a company culture rooted in acknowledgment and appreciation of your people. When work feels like play and includes reward, employees are happier and more likely to stay onboard. Build a stronger team with workplace gamification, competition, and collaboration. League can adapt to hybrid and remote teams, encouraging everyone to build stronger work relationships. -
31
Apolo
Apolo
Access readily available dedicated machines with pre-configured professional AI development tools, from dependable data centers at competitive prices. From HPC resources to an all-in-one AI platform with an integrated ML development toolkit, Apolo covers it all. Apolo can be deployed in a distributed architecture, as a dedicated enterprise cluster, or as a multi-tenant white-label solution to support dedicated instances or self-service cloud. Right out of the box, Apolo spins up a full-fledged AI-centric development environment with all the tools you need at your fingertips. Apolo manages and automates the infrastructure and processes for successful AI development at scale. Apolo's AI-centric services seamlessly stitch your on-prem and cloud resources, deploy pipelines, and integrate your open-source and commercial development tools. Apolo empowers enterprises with the tools and resources necessary to achieve breakthroughs in AI.Starting Price: $5.35 per hour -
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Delinea Secret Server
Delinea
Protect your privileged accounts with our enterprise-grade Privileged Access Management (PAM) solution. Available both on-premise or in the cloud. Get up and running fast with solutions for privileged account discovery, turnkey installation and out-of-the-box auditing and reporting tools. Manage multiple databases, software applications, hypervisors, network devices, and security tools, even in large-scale, distributed environments. Create endless customizations with direct control to on-premise and cloud PAM. Work with professional services or use your own experts. Secure privileges for service, application, root, and administrator accounts across your enterprise. Store privileged credentials in an encrypted, centralized vault. Identify all service, application, administrator, and root accounts to curb sprawl and gain a full view of your privileged access. Provision and deprovision, ensure password complexity and rotate credentials. -
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Adrenalin
Adrenalin eSystems
With a wide range of capabilities, Adrenalin HR Software will change the way you work. Use a single digital platform and automate routine tasks, leverage self-services and make strategic plans to stay ahead of the competition. With single source of truth at your fingertips stay at forefront of change aligned with a future focus. Achieve Single Source of truth with a strong HR foundation to address all your organization's needs. Employees are the lifeline of any organization and with Adrenalin's Employee Life Cycle Management, organizations can capture the entire employee life cycle, starting from hire to retire. A complete workforce administrative module to take care of all your workforce activities. Adrenalin products are made to work together. And they can even work with other products in your organization. Businesses are using Adrenalin to optimize People Performance. -
34
Blue Yonder Resourcing & Labor
Blue Yonder
Achieve operational excellence, drive greater market share, and enhance profitability while staying competitive in a fast-evolving market. Align your staffing needs with workforce skills and availability. Evaluate and successfully improve quality, safety, and productivity. Elevate performance through employee engagement programs. Blue Yonder's Store Workforce Management solution ensures products are stocked, organized, and available, fulfilling the supply chain promise and enhancing customer satisfaction. Blue Yonder's Labor Management System provides the detailed insights you need to strengthen employee engagement and improve performance. Optimize workforce productivity and reduce costs with closer alignment between labor availability and shopper demand. Leverage mid-week schedule rebalancing and employee self-service for increased adaptability. Cultivate a high-performance culture through standard methodologies and workforce incentives that uncover process improvement opportunities. -
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Longbow
Longbow
Longbow automates the analysis and correlation of issues from Application Security Testing (AST) tools, closing the gap between security teams and remediation teams and providing the best next actions to reduce the most risk with the least amount of investment. Longbow stands at the forefront of automatically analyzing and prioritizing security issues and remediation, from AST tools to VM, CNAPP tools, and more. Our product excels in identifying and addressing the root causes of security issues, offering tailored remediation solutions that can be immediately actioned. This capability is crucial in an industry inundated with disparate vendor ecosystems and a lack of clear direction for addressing security concerns. Our product is designed to empower security, application, and DevOps teams, enabling them to efficiently mitigate risks at scale. We seamlessly integrate, normalize, and unify cross-service contexts across all of your cloud security tools. -
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OQLIS Analytics
OQLIS Software
OQLIS is at the forefront of leading Data analytics that can be easily embedded within your application all-in-one intuitive and integrated interface. We give our customers and partners the platform to extend data analytics functionality, by embedding and white labeling our solutions to allow them to get the edge above their market. Steer your business in the right direction with our self-service capabilities. Our solution integrates Business Intelligence, Data Automation and Machine Learning, and it’s available anytime, anywhere and on any device. No matter where you are in your analytics journey, we want to partner with you to ensure you are making the right decisions for your business. Easily embed a dashboard into your application and view dashboards live. Branded and customized look & feel for full ownership. Deploy on-cloud, on-premise, or in your own cloud, you choose.Starting Price: $260 per month -
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Plex Quality Management System (QMS)
Rockwell Automation
Plex Quality Management System (QMS) helps process and discrete manufacturers meet strict industry and customer compliance with a closed-loop digital system of record. Ensure predictable, repeatable quality delivery through in-line quality, clear reporting, and simple audit tracking. Meet industry compliance and customer regulations with quality documentation available in real-time, digitally, across the enterprise. Drive new and repeat business growth with on-time delivery performance, improved supplier management, and increased customer satisfaction. Making quality management inherent to your workflows and processes reduces quality loss and risk of warranty issues or recalls, improving your brand reputation and customer relationships. With Plex quality requirements and documentation are available and shared in real-time across the enterprise. Plex helps you generate process control plans with detailed inspection instructions and digital checksheets. -
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COMPASS® is a project portfolio management system designed to sustain your organization’s quality and performance improvement activity. COMPASS creates a pipeline of improvement opportunities that are automatically prioritized for consideration by management. Projects are resourced on a timely basis, and improvement teams are guided, step-by-step, through the completion of work necessary to achieve breakthrough improvement. The best tools for each problem are recommended and provided to the end user. Real-time reports are available in an A3 format, the reporting tool of choice for many organizations today. Accelerate your ROI from improvement work because you are completing more projects - and completing all projects, in less time than before. Although organizations that have experience with applying the principles of Lean and Six Sigma will be able to leverage COMPASS quickly, any organization with a commitment to improve can apply COMPASS to reach higher levels of performance.
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39
Aspect Quality
Aspect, an Alvaria Brand
Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance. -
40
Cincom Priority
Cincom Systems
Priority is configured to meet the needs of any business today, and its wide variety of modules and functionality provide you the support you need where you need it. Easily oversee purchasing and inventory management as well as production and quality control. Implement and manage flexible billing processes for improved customer experiences. Process automation reduces dependency on manual data entry, minimising errors and improving accuracy within the system. Improve communication and communication management with customers and sales teams. Simple integration toolkit and ease of use create a better user experience within your organisation–especially for your IT department. Priority doesn’t just enable greater responsiveness at every level of your organisation– it facilitates a proactive approach that keeps you ahead of your competition. -
41
ALE Connect
Alcatel-Lucent
Enable customer services for all-size businesses, handling omnichannel interactions (email, live chat, social media, and phone) with the quality and efficiency expected by today’s customers, citizens, and consumers. ALE Connect enriches the Alcatel-Lucent OmniTouch® contact center standard edition, used as a phone call distribution platform, with omnichannel cloud services. It simplifies the workflow between customers, customer service agents, and the rest of the organization, and it facilitates the management of all customer-related activities in the front and back office. Built-in knowledge base and intelligent search to improve call resolution. Integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE. High availability, security and redundancy of customer data storage. There’s nothing like great customer service to keep people satisfied and loyal. With ALE Connect, you can offer the customer experience, that sets you apart from the competition. -
42
Applicat
Applicat Technologies
Quality. Timely. Reliable. Professional. Effective. Courteous. Above standard. These define field-service excellence, and therefore, are the guiding principles by which we designed and built Applicat, the best-in-class field-service management platform. Integrating leading-edge mobile and ai technologies with the latest thinking in areas including scheduling optimization, service-agent assignment, field-knowledge retention, operational transparency, and customer experience, Applicat is the solution of choice for leading service providers around the world. Helping your field team to manage their time, to build routes and arrive on time, to get through their workload, solve problems and fix on first try, and to do much more, the app is head coach, support staff and referee all rolled up into one. At once a microscope and wide-angle lens, with Applicat you’ll see your field team as if for the first time. -
43
Brooke.ai
Brooke.ai
Hiring Brooke as your Digital Voice Assistant means improved customer satisfaction by steering the most common conversations to a smart assistant who can answer frequently asked questions and schedule service appointments based on customer needs and dealership policies. Regardless of whether calls are routed to the service drive or specialized agents, challenges remain with both. Staffing gaps and high call volume from customer follow-up calls and status checks are the most significant drivers of connectivity fail points for the BDC. Brooke makes customer experience efficient and effortless, providing a consistent and dependable experience. Brooke provides quality and savings, reducing average handling time and providing the right experience the very first call at a fraction of the cost it would take a human. -
44
OpenWidget
LiveChat, Inc.
OpenWidget is a free website widget plugin allowing you to boost your customer engagement and build consistent customer journeys with the use of essential tools available for you out of the box: - Instagram Feed Widget for websites, allowing to share your brand personality on the website; - Contact Card, giving your customers the option to leave you a message that will be sent straight to your email; - FAQ module, providing them with instant answers to all of the common questions; - Product Cards displaying all of your latest deals or hot drops. All of the above features are available for free, and with the AI-enhanced product onboarding and configuration, you can save both the time and effort that you would normally spend on configuring ecommerce software. The time that you can then use to focus on improving your customer service and closing more sales.Starting Price: Free -
45
FinoForce
FinoForce
FinoForce’s concerns extend to such expertise domains as direct selling software, e-commerce, web development, retail, and customer management, as well as mobile-centric solutions, but we are almost primarily associated as a highly proficient and successful MLM software development company. Our MLM software services are utilized all across the globe, and despite being a rather new entrant, FinoForce’s impact has been resounding, primarily due to the objectives and visions shared by the founding members. Since then, our stock has raised, as well as the magnitude of all our business concerns signaling a new dawn for MLM software India, as well as provisioning all enterprise-level solutions as they have been expected of us. The sheer effectiveness of all our provisions and offerings, alongside immense security and other kinds of support capabilities, has been at the forefront of making FinoForce a constantly evolving and improving beast.Starting Price: $2500 -
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iTrackGPS
iTrackGPS
Providing customer support that is head and shoulders above the rest is something iTrackGPS is known for as our A-Grade staff possesses exceptional technical and communication skills. We continually invest in staff education and training programs to ensure we are always one step ahead. We promise to continuously strive to remain at the very top of our field. A top priority is to ensure everyone is on the same page at all times. We keep the geek talk internally and provide a simple and easy-to-understand breakdown. We believe information is power. Our goal is to proactively provide our clients with useful information to better understand the core concerns and issues. We aim to deliver the highest levels of service through high performance, continuous improvement and outstanding efficiency. We value your time and money. Our value goes well beyond just expertise and service.Starting Price: $19.99 per month -
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SardonyxTMS
SardonyxTMS
Expertly designed to manage your business processes, manage resources; both internal and external (activities, hotels, agents, drivers, etc). Increase the overall efficiency of your operations and put your business in the best possible position for improved profitability and sustainable growth. Core functionalities to take your transactions from Reservation to Dispatch to Fleet Management to Final Accounts with workflow indicators at each transaction phase. Sell via call centers, travel stores, external agencies, web services, real-time integration with website and credit card payment gateway. Transaction Integrity & Audit Control. Optimized database engine coupled with extensive configurable user access and privileges to any screen. Service clients, customers and partners efficiently through a central reservations system fully integrated for managing back-office operations. We know that there must be outstanding issues or concerns that you are looking to fix within your operation.Starting Price: $100 per month -
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Building in Cloud
Namirial
Building in Cloud is a free service for the management of the entire life cycle of buildings, planning; design; construction; management, and maintenance. All operators in the construction sector, designers; builders; owners, and maintainers, can take significant advantage of its use by having a collaboration platform from which it is possible to share and manage all the information necessary to improve process performance and business objectives. The transmission of the value of the information is available at any time and from anywhere. All operators in the construction sector can take advantage of using Building in Cloud. The availability of information relating to the various phases of the life cycle of a building necessary for the advancement of the order or for maintenance activities allows to optimization of the processes, control, and monitoring of activities allowing compliance with quality, execution times, and costs.Starting Price: Free -
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Anova Consulting Group
Anova Consulting Group
Every day, your customers choose whether to continue their relationship with your company based on the quality of their experiences with you. Anova Consulting Group’s customer experience analysis is a customized program that produces unbiased and unfiltered feedback from your clients and customers. It can enable you to assess the quality of those experiences and the likelihood that your clients and customers will continue to do business with you. Define strengths, weaknesses and gaps within your company’s customer service delivery protocols and your overall suite of products and services. Track trends in customer views by measuring annual customer satisfaction levels against internal service quality benchmarks. Obtain qualitative “voice of the customer” feedback that identifies areas of improvement with regard to product features and service delivery mechanisms. -
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Mapex Software
Mapex
Mapex is a company with more than 20 years of experience in the development and implementation of MES systems (Manufacturing Execution Systems) for the capture of production control, planning, quality and maintenance data in the manufacturing industry sector. Our aim is to help industrial companies in their digital transformation process by means of a technological platform to reduce costs, improve the efficiency and quality of production plants and position them at the forefront of Industry 4.0. Mapex products are grouped into functional modules that can work independently, with direct integration with the most common ERPs. The suite of products encompasses all the plant control needs that help modernise factories to turn them into smart factories.
