Clinic HQ

Pros: Features are good. The product provides everything needed for a high volume spay neuter clinic. The reporting functionality provides everything necessary for grant reporting.

Cons: Pricing is $199 but will cost your clinic much more in time and frustration. Support is virtually non-existent. Very limited or incomplete information provided via support. Lack of transparency on major issues/outages was an ongoing problem. The number of appointments/clients impacted because of software problems and the time spent by our staff to try to resolve caused a loss of revenue on a regular/monthly basis.

Overall: Privately owned. Owner is extremely difficult and rude. Not a positive working relationship. It’s extremely difficult to use software that is critical to the operations of the business but the relationship with the software vendor is adversarial. We prefer to have a positive “partnership” with our software vendor.

Pros: For HVSN, it's got all the bells and whistles: online scheduling, automatic confirmation and reminder emails, online consent forms for owners, running drug log, customizable default surgery profiles.

Cons: The UX is horrible and the company has no plans to work with a designer. Information is not archivable; any changes to profiles for today, impacts everything in the past as well (except patient records, those are archived). Their help desk is woefully understaffed and we're often referred to the manual, which is not updated as they release new features. There seems to be no beta, just wake up one morning and things are different, then get an email that afternoon explaining "updates". Server lag time can cause a significant hinderance and seems to happen weekly. The CEO is unreasonable and has a stranglehold on the market for HVSN software. If there were any other option, we'd use that over dealing with their ego.

Overall: If you have a programming background, spend two weeks reading their manual (which changes constantly so don't bookmark anything, it'll be gone when you come back), and only do spay/neuter, it's a decent software. But if you do wellness clinics, dentals, or other low cost procedures in a shelter environment, be prepared to feel lost and alone. Make friends with others using the software, because they are going to be better help than their help desk.

Pros: Lots of great features for a high volume environment. Sometimes tasks take too many steps or the workflow is inflexible. Lots of opportunity for enhancements to maximize efficiency and give the client admin flexibility to configure features according to their specific business needs.

Cons: Client support is not good. Support is defensive when reporting product issues, gives the sense that they are bothered by you, provides minimal information, and seems to lack an understanding of how the software impacts a high volume clinic’s efficiency, bottom line, and reporting/legal requirements.

Overall: They don’t operate like a serious business. Long term reliability is questionable. They are also rude and unprofessional with clients. The hassle of dealing with them negates using the product.