Cisco Finesse Integrations

Collaborate anywhere, on any device. Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively. Collaborate with your teams, wherever they are. Collaborate effectively when you’re at your desk. Collaborate anywhere on your Android smartphone and tablet. Use your Apple iPhone or iPad to communicate on the go. Discover the power of the hub as your launch pad for connecting and collaborating with Cisco Jabber.

Dynamics Telephony unifies your telephone system with Dynamics 365 giving: - Embedded call controls in Microsoft Dynamics 365, unifying the desktop for your sales & service staff - Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements - Pop relevant customer information at the moment of interaction for your staff on every call - Speed through outbound calling campaigns with the fully integrated progressive dialer - Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365 - Auto-create links to call recordings in Dynamics 365 for easy access or connectivity to Microsoft Call Intelligence

Empirix is a global solution provider of service assurance automation that protects brand quality by offering cloud-native, open, and flexible, by design best-in-class test automation and network visibility software. Service providers, enterprises and equipment manufacturers all over the world recognize Empirix as the best – the most thorough and reliable – vendor of IP communications service quality in the market, and they readily accepted Empirix results as a credible standard for resolving inter-vendor problems.

Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.

Self-service analytics tools promised to make end-users more agile and data-driven. However, the increased agility led to siloed and disconnected work as part of an ungoverned data free-for-all. Knowledge Hub addresses these issues with a solution that benefits business users, while simplifying and improving governance for IT. With an intuitive browser-based interface that automates data transformation tasks, Knowledge Hub is the market’s only collaborative data preparation solution. Business teams can work with data engineers and data scientists using a personalized experience for creating, validating and sharing governed, trusted datasets and analytic models. With no coding required, more people can share their work to make more informed decisions. Governance, data lineage and collaboration are managed using a cloud-ready solution designed to create innovation. An extensible, low- to no-code platform allows many people across the enterprise to easily transform data.