Audience
Help Desk solution for companies
About Cingo
Mobile users use their smartphones for shopping, navigation, games, and now customer support. Customers have to leave their apps to make a call, start a chat, or send an email. Customer frustration leads to lost sales, poor reviews, and low customer retention. We provide the technology to engage with your customers in real time via messaging, rich chat, voice, and video - all within your own app. Conversations can seamlessly transition from chat to voice to video and even from mobile to desktop. Never ask a customer to spell out their name or read out a serial number again. Whether it's dispatching a tow truck for roadside assistance, or a service expert to help with a home installation, we make it easy for you. A customer writes a short description of their problem and chooses a time when they are free to be contacted. In the mean time, the expert reviews the request and figures out the solution before initiating conversation, saving everyone's time.
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Cingo
Founded: 2015
United States
www.cingo.me
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Support
Phone Support
Online
Cingo Frequently Asked Questions
Cingo Product Features
Call Center
Call Logging
Call Recording
Escalation Management
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Scripting
Campaign Management
Database
IVR / Voice Recognition
Inbound Call Center
Predictive Dialer
Progressive Dialer
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Call Center Management
Email Management
Queue Management
Social Media Integration
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Knowledge Base
Known Issue Management
Multiple Brands / Products
Live Chat
Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Customizable Branding
