Audience
Contact Center solution that helps companies empower their customer relationship
About Cention Contact Center
Make agents and managers lives easier when you equip your support team with a contact center and an all-in-one communications solution. Whether in the office or working remotely, we have the solution for you. Advanced capabilities, but simple to use. Solving high volumes of incoming customer queries has never been simpler with our Collaboration tool. It enables agents to stay connected and reach out to other agents or external experts for additional advice when solving more complex queries, all on one platform. Access, customize and build your FAQs the way you want it. By creating a centralized information center for your support team, they can dramatically reduce time finding answers. Predefined and customizable analytics dashboard for managers to work with all data reports gathered and turn them into information to better support your business decisions.
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Company Information
Cention Group
Founded: 2000
Malaysia
www.cention.com
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Videos
Support
Phone Support
Online
Cention Contact Center Frequently Asked Questions
Cention Contact Center Product Features
Call Center
Call Logging
Call Scripting
Escalation Management
Inbound Call Center
Manual Dialer
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Recording
Campaign Management
Database
IVR / Voice Recognition
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Complaint Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Routing
Survey Management
Case Management
Corrective Actions (CAPA)
Forms Management
Quality Assurance Management
Self Service Portal
Social Media Monitoring
Customer Service
Alerts / Escalation
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Appointment Management
Call Center Management
Email Management
Queue Management
Social Media Integration
Virtual Assistant
Workflow Management
Help Desk
Automated Routing
Customizable Branding
Document Storage
Email Integration
Interaction Tracking
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Alerts / Escalation
Community Forums
IT Asset Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Network Monitoring
Ticket Management
Issue Tracking
Dashboard
Escalation Management
Issue Scheduling
Task Management
Assignment Management
Issue Auditing
Knowledge Base
Project Management
Recurring Issues
Scheduling
Live Chat
Canned Responses
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking
Customizable Branding
Geo Targeting
Transfers / Routing