Audience
Companies looking for a multichannel cloud-based contact center solution
About CenterMaster
Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. Outside of CenterMaster’s standard or canned reports, AcuCall’s Reporting Services provide you the data you need to drive results. We understand the importance of timely and accurate data to measure performance and adjust business processes. Route inbound calls to skilled agents across the globe through the CenterMaster cloud. Whether you have one location, multiple locations, or virtual agents CenterMaster will connect customers to the right department and agent creating positive customer experiences. AcuCall’s Professional Services team can facilitate integrations with third-party applications and tools so agents can seamlessly navigate workflows to effectively and efficiently serve customers.
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• Automation - Chat Bots, Form Creator, Workflow Designer
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Integrations
No integrations listed.
Company Information
AcuCall
Founded: 2011
United States
www.acucall.com
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Product Details
Platforms Supported
Cloud
Support
Phone Support
Online
CenterMaster Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database
Progressive Dialer
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Voice Mail
Survey Management
Text to Speech
Voice Customization