Alternatives to Calltrak
Compare Calltrak alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Calltrak in 2026. Compare features, ratings, user reviews, pricing, and more from Calltrak competitors and alternatives in order to make an informed decision for your business.
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Variphy
Variphy
Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Webex Calling Reporting & Analytics - Zoom Phone Reporting & Analytics -Microsoft Teams Reporting & Analytics - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services -
2
CommsOffice Express
CommSoft Software Solutions
CommsOffice Express is a single and multi-site call management application, constantly monitoring how well your company or organization is dealing with existing and potential new customers. This comprehensive business call management application connects to your telephone system and provides instant real-time graphical information relating to calls being made or received in your business or organization. The Today screen provides a quick graphical view of what’s going on in the system at any point during the current day or historically for any date range selected. The screen can be set up as required from a list of available charts then filtered to display the exact information required. CommsOffice Express has 140 standard reports that provide a wealth of information allowing users to report by site, department, extension, trunk, DID/DDI, account code or even search for how many times a specific telephone number has called in or been dialed out. -
3
VXTracker
Connections
A call accounting system/voice analytic is a software program that takes outgoing, incoming and internal call records generated by a telephone system, processes them and adds the Destination City and State, Costs, Trunk information, Extension User’s Name and Department. These processed records are used to generate a variety of detail and summary reports on telephone call activity. These reports can be used to analyze numerous elements regarding telephone usage and system efficiency. New computer technology and tools have allowed developers with creative thinking and innovative programming skills to create a whole new level of analytics. The new software works with traditional PBXs, new IP systems and mobile phones. Because the newer systems are browser based, they allow much greater access to managers across the enterprise providing managers with valuable information to manage their departments more effectively. -
4
BillingFinity
Tele-Finity
Automatically track, record, and report exactly how much time is spent on your calls, and see the call origin and destination. Easily manage heavy volume calls, thus saving costs in bill back and locating fraud calls. Through real-time call tracking, you can quickly and accurately track your calls in real-time, and identify telecom expenses. It also provides easy-to-read call volume and trunk usage graphs that help you keep your telecom budget on track. Manage your telephone costs and increase your company’s productivity by eliminating the guesswork and being in control with the TeleFinity call accounting solution that keeps track of call numbers, call time,and a number of calls per employee. Automated reporting via email makes it possible for appropriate users to get system reports, decreasing demand on system administration. -
5
Genesis Call Accounting Professional
Genesis Systems
Genesis Call Accounting is a web & client-based, fully featured solution for businesses requiring Call Accounting & Tracking, complete call path reporting, Call Traffic reporting, Inventory management, Telecom Analytics, Company Directory, Fraud Detection and more. Genesis Call Accounting is available as both a managed hosted and an on-premises solution. Regardless if you run a small motel or administer a large organization with thousands of phones across numerous branch offices and whether you are allocating telephone charges, billing guests, clients or projects, monitoring telephone traffic, or tracing abuse and fraud, tracking sales and advertising activity, or being alerted to 911 calls, Genesis has just the right solution for you. Genesis has the Call Accounting solution for every size business, industry and application. Genesis ensures you get maximum performance for your telecom investment.Starting Price: $29/mo -
6
Call Accounting Mate
Callaccounting.ws
Call Accounting Mate is an industrial-strength, fast and reliable call accounting software package for monitoring and reporting telephone call activity. Call Accounting Mate can be deployed in virtually any enterprise including hospitality, retail, government agencies, brokers, professional firms, banks and universities. Telecom managers find it increasingly difficult to allocate telecom costs to various departments or cost centers or individuals. This Telemanagement solution will pinpoint charges, highlight misuse and increase productivity. Call Accounting Mate can monitor incoming and outgoing calls in real-time. Alarms and reports can be scheduled for 911 emergency notification, toll fraud or misuse reporting. A built-in contact database can be used to quickly identify all calls made to/from a particular telephone number and tagged as personal or business-related.Starting Price: $375 one-time payment -
7
TIM4biz Call Accounting
TIM Technologies
At its very simplest a call accounting system stores information about telephone calls from phone systems for later analysis by a person or computer. A typical business or office telephone system with more than one telephone extension or handset is known as a PBX (Private Branch Exchange) or PABX (Private Automated Branch Exchange). The PBX makes the connection between one or more telephone lines to the local telephone exchange and the telephone handsets in the office. PBX extensions are not limited to handsets used by people but may include other extensions for use by auto attendants, hunt groups, voice mail, fax machines or other devices.Starting Price: $8 per month -
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ProfitWatch Call Accounting
Metropolis Technologies
ProfitWatch Call Accounting is an extremely user-friendly call accounting solution designed to meet the needs of the hospitality client. Offering seamless interface with almost any PBX and PMS model, ProfitWatch offers hotels, motels, casinos, resorts, spas, and cruise lines a powerful, simple solution to manage all their calls and so much more. ProfitWatch includes multiple pricing tiers to allow users to run promotional rates for guests and encourage phone usage. Invoices can be pulled on demand, or generated automatically and sent to a printer, saved to a file, or emailed. Receive immediate notification via email, SMS, and screen pop-ups when an emergency call has been placed anywhere on the property. -
9
TIM Enterprise
Tri-Line
Get full visibility of your entire organization's phone call metrics with interactive graphical web reports. Design your own live display boards with comprehensive call statistics for complete business intelligence. Every time a phone call is made to or from your organization, a tiny log containing information about the call is produced by your telephone system. Each log contains - at a minimum - the date and time each call started, its duration and the phone number it came from and to. Call logging is the collection and interpretation of these logs and the subsequent statistical presentation and reporting of them. The call logs of every phone system differ wildly in their format and method of collection, so interpreting them can be considered a science in itself. Happily, with our experience of over 250 different phone systems, our products hide this complexity. So whatever the size or shape of your phone system topology, your calls are presented in a universal, accessible way. -
10
FreePhoneLine.ca
FreePhoneLine.ca
FreePhoneLine, powered by Fongo, is a completely free, media-based softphone application that allows users to convert their computer into a fully functioning home phone line. Unlike other VoIP solutions, FreePhoneLine users are assigned a real phone number that allows them to place and receive calls, make free long-distance calls to most cities within Canada, access enhanced voicemail, make a 911 call in an emergency, and forward their calls to another phone. FreePhoneLine offers today's mobile consumer, traveler and virtual worker complete communication's portability. When you register and select one of our numerous cities across Canada, FreePhoneLine will provide you with a real telephone number. Your friends and family can call you anytime, calls between FreePhoneLine softphone accounts are always free and incoming calls are free. Have your voicemails delivered to your private email accounts as an audio file, or check them from your FreePhoneLine softphone or home phone.Starting Price: $4.95 per month -
11
CMar4Pabx
MarwanSoft
This is all-in-one, easy to use professional call accounting software. It runs on Microsoft PC, and connects to any PABX system through their SMDR or CDR port either serially (through RS232) or through network Ethernet connection type. It collects information i.e. records of data, about each call made through this PABX (i.e. incoming and/or outgoing). The software is designed to be easy to use and learn i.e. reports are arranged in tree data leafs (i.e. boards) with summary figures which can be double clicked to open sub-report or calls detail table (i.e. Minimal data entry required). Provides 14 regular reports, 63 2D/3D Bar chart reports, database management (Users, Extension, Department, Phonebook, CO-Line, Pricing), Report auto/manual Printing, Multi-User pass code protection, Inactivity detection (reverts to login), Pabx status ... etc.Starting Price: $539 -
12
CASH+ Call Accounting Software
Hansen Software
Developed by Hansen Software Corporation, CASH+ Call Accounting is a cutting-edge call accounting software solution that helps improve business productivity and increase revenue stream. Flexible and reliable, CASH+ Call Accounting features innovative and unparalleled tools for billing and reporting. The solution works best for the hospitality industry, sales organizations, long-term care facilities, and financial and insurance companies.Starting Price: $575.00/one-time/user -
13
Global Call Forwarding
Global Call Forwarding
Buy toll-free numbers and local phone numbers from more than 160 countries without commitment. You can route incoming calls to any phone, PBX, or SIP worldwide. Our global network has multiple layers of redundancy. Make international outbound calls and show any of your business phone numbers as Caller ID. Connect our SIP trunks to your phone system or use the GCF softphone to make outbound calls. Easily set up and modify smart call routing features like auto-attendant / IVR, location & time-based routing, local ringback tones, simultaneous ring, customized greetings, call recording, voicemail, and more. Easily add or remove virtual numbers, change calling plans, download your invoices and call detail records, modify advanced features, reach live technical support 24/7, and contact your account manager.Starting Price: $7.95 per month -
14
WinCall
TeleManagement Technologies
Developed by TeleManagement Technologies, WinCall is a sophisticated call accounting software solution that provides data needed by a company to build a cost-effective telecom network. Offering a centralized call accounting and reporting solution, WinCall seamlessly tracks all domestic and international locations regardless of the type of PBX (IP, digital, or analog) while providing the best customer service in the business. By leveraging Wincall, you can promote internal bill back, identify PBX toll fraud, improve employee productivity, and gathers usage data to help make informed telecom network planning decisions. -
15
Teltrac
Interpacific Data Management
Teltrac 7th Generation UC Call Accounting: Fundamental Business Intelligence Teltrac G7 will enable you to reduce telecom call bills by delivering continuous reporting and analytics for all call activity in and out of your organization, external and internal. All call types and technologies are supported including PSTN, SIP, IP, UC and mobile. Reporting is real time up to the last call, and current and historical reports, dashboards and analytics are immediately available at all times. Over-spending and waste can be quickly detected, carrier bills verified down to individual call level, over-billing detected, traffic measured on all circuits. Detect abuse, charge personal call costs to cost centres or back to individual staff members, increase productivity & efficiency with an array of staff performance KPI’s and metrics. Deployable globally Cloud hosted or on a choice of server platforms, Teltrac supports all UC / PBX / IPT from all vendors, in any location globallyStarting Price: Capex or Subscription -
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Verizon Preferred Voice
Verizon
Stay connected to customers using our traditional phone service with unlimited nationwide calling, voicemail, caller ID and more. Voice communications remain essential to nearly every business. Stay connected with a phone service provider that gives you 99.9% network reliability. Plus, with Preferred Voice, you get a range of features to help improve productivity and collaboration. Add a third caller to an in-progress call, no matter who initiated the call. Ensure customers can request a call back when they reach a busy line within your Multi-Line phone system. Dial another person in your Multi-Line phone system without incurring usage charges. Answer any ringing line with the Multi-Line system by dialing an access code. Create a list of stored telephone numbers that you can dial with one touch. Place calls on hold, freeing up lines for other calls and transfer a call to any other number.Starting Price: $59 per month -
17
Gphone
GlobalPhone
A hosted phone system or PBX (Private Branch Exchange) allows small, medium and large sized businesses to use a sophisticated enterprise grade telephone system, without having to make a large investment in telephone equipment. The entire telephone system is operated and maintained by GlobalPhone, your Voice-over-IP system provider. Because it is hosted in the cloud, you can enjoy the freedom to work from the office, from home or on a cell phone, while still being able to access the office phone system. You enjoy all of the benefits of Fortune 500 telephone systems such as auto-attendants, call centers, hunt groups, conferencing, recording and voicemail. Traditional phone networks use copper wires to communicate with your in-house PBX. With SIP trunking, there is no need for traditional copper lines from the incumbent telco. SIP trunking uses Voice over Internet Protocol (VoIP) to create a virtual phone line or trunk to send voice traffic to your phone system.Starting Price: $14.75 per month -
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CallBroker Report View
DAFQUEST
CALLBROKER Report View is a server application that allows communications administrators or supervisors to analyze and assess the company's call traffic. CALLBROKER Report View is a reporting solution designed specifically for the growth of the Cisco Unified Communications customer, with no limit on IP phones or number of calls, CALLBROKER Report View offers the communications manager the necessary tools to quickly analyze and make decisions efficiently about communications in the organization. CALLBROKER ReportView provides analysis and control of both internal and incoming or outgoing telephone traffic, using a web-based user interface. CALLBROKER ReportView for callcenters provides information about queues and agents, as well as a wide selection of data that meets the requirements of any CRM, calls answered, abandoned, talk time, wait time and average wait time. Integration with Cisco CUCM through AXL, or LDAP. Alerts via email and exportable reports to pdf and excel. -
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Intermedia SIP Trunking
Intermedia Cloud Communications
Modernizing your on-premise business phone system with SIP Trunks allows you to increase flexibility while saving on your telephony costs. Modernize an existing phone system or save enough to justify a new phone system. Most newer phone systems are compatible with SIP Trunking with no extra equipment. Our Partners work in tandem to help with all setup and migration tasks. Save money with reduced long-distance, toll-free, and international calling rates. Leverage Intermedia's enterprise-grade datacenters to protect against local outages. With the phone company, customers typically pay on a per-line basis for physical phone lines that originate in their central office. These phone lines are costly. Customers invest a lot when they initially deploy them, and it's very expensive to add more to accommodate growth. But with SIP Trunking, phone calls are routed over the internet. And this makes all the difference. -
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Callation
Callation
Callation is a powerful cloud-based call reporting and analytics platform designed to simplify performance management. With its intuitive dashboards, businesses can unlock valuable insights from call data quickly and effectively. The platform offers features like call accounting, extension and group reports, trunk reports, and fully customizable reporting tools. Secure hosting, automatic data sync, and multi-system support ensure reliability and scalability for businesses of all sizes. Customizable dashboards and widgets transform complex data into actionable, visually compelling insights for both leadership and front-line teams. Callation helps organizations improve communication, optimize workflows, and drive growth with smarter call reporting. -
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Elephant Call Management System
The 116 Group
The ELEPHANT CALL MANAGEMENT SYSTEM is a call logging program designed to increase operator efficiency while providing accurate calculation and complete management of all your telephone costs. The user friendly interface and easy to configure reporting facility, enable you to create and manage carefully designed reports. These reports can highlight any shortcomings, measure the effectiveness of your configuration, assist in the detection of telephone fraud and abuse and provide you with accurate tariff analysis, which can help you negotiate better discounts to specific destinations. The ELEPHANT CALL MANAGEMENT SYSTEM strives to improve the efficiency of your business by itemising calls, selecting tariff plans to suit your call patterns and identifying which STD codes respond best to your marketing campaigns. The ELEPHANT CALL MANAGEMENT SYSTEM also enables you to monitor telephone use and abuse usage within your business. -
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FCS Gateway
FCS Computer Systems
Integrate billing and guest data seamlessly with FCS Gateway, a gateway and call accounting solution. FCS Gateway features a centralized hub that allows users to simplify complex interface requirements and integrations. FCS Gateway features multi-language capabilities that cater to different people supporting the industry. With FCS Gateway's remote access feature, users can handle reporting and maintenance anywhere, anytime. Experience seamless billing and guest data integration with FCS Gateway. A complete gateway solution for providing guest data, call accounting, billing and a wide range of interface hub capabilities with all major PMS and PABX systems in the market. Hosted billing functionalities for all kinds of services including call billing, mini-bar posting, F&B, videos, Internet, bundle billing, etc. Supports other 3rd party systems for seamless integration for billing to the PMS. -
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Call SWEET!
DATEL Software Solutions
Call SWEET! Call Accounting provides you with the information you need to make the best choices for optimizing your business. In-depth reporting on all incoming, outgoing and internal calls lets you see your telecommunications activity from every angle. Easily track details on individual extensions, departments or multiple sites, and make necessary changes to improve productivity and efficiency on all levels. Save time by having the reports you need automatically sent to your email daily, weekly, monthly or one time only. Make contact center analysis part of your routine with the added convenience of scheduled reports. Access Call SWEET! from the browser of your choice! Give remote workers and managers the ability to generate vital reports from their home office. Instant reports are just a few clicks away with Call SWEET!. Export any report in PDF or excel format, or view from your favorite web browser. -
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PBX Call Tarifficator
DCS Laboratory
Call accounting and billing program PBX Call Tarifficator, manufactured by DCS Laboratory. PBX Call Tarifficator receives SMDR information from the mini-PBX after the end of the call, analyzes it, converts it into a database format, and saves it on disk. The program requires a connection to a mini-PBX (via a serial port or a local network). The program can calculate the cost of calls according to tariff tables depending on the direction and duration. Call bases can be viewed, various reports can be generated and printed, exported, etc. Today, Computer Telephony Integration (CTI) is one of the most important tools for improving business efficiency. DCS Laboratory offers a range of in-house developed CTI solutions that stand out on the telecommunications market in terms of price/quality ratio. One such solution is the PBX Call Tarifficator product family. Today, many firms and organizations use office PBXs. -
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Call Accounting Pro
Comm One
Our software can show you who is calling your business and who they are talking to. We can show you who your employees are calling. You will know that salespeople are working hard, that incoming call groups are handling your customer calls, and you can track down calls to or from any customer when a question arises. You can stop worry about who is calling whom. We’ve got that covered for you. Part of the reason why our software is so good is because of our experience in the industry. We’ve been developing Call Accounting Software since 1989 helping many companies just like yours. We understand what information you need from your call reporting, and we know how to give that to you. With our complete online FAQ Help Screens and live or remote technical support, we can make sure your system is meeting or exceeding your expectations. If you ever need technical assistance, we are there for you. -
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Shadow CMS
Resource Software International
Shadow CMS Enterprise call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend. Many organizations struggle with workforce management and productivity. Shadow All-In-One provides hundreds of real time and historical reports/dashboards which highlight service levels, call volume, departmental activity and call center metrics. Shadow can consolidate communication metrics from multiple IP/PBX/communication servers and collaboration applications in historical reports that can be studied for patterns, trends, KPIs and workforce management. The activity is diced and presented in custom dashboards, reports or trigger-specific actionable events. Shadow offers various modules that present tailored dashboards and metrics in real time environments such as call centers, health care and mission critical centers. Information can be presented on a desktop, wallboard or delivered to team.Starting Price: $1000 one-time payment -
27
InfoDEN
InfoDen
Welcome to InfoDEN Pty Ltd , an Australian-based software developer specializing in Hospitality Interfaces and PABX call logger, telephone call accounting and billing software. At InfoDEN providing quality products is only the first step to fulfilling our clients’ requirements. Every product is also accompanied by a high standard of professional customer service in order to provide our clients with the complete solution they desire. Our product range currently includes the PABX Call Logger plus over 30 other Hospitality Interfaces. For more information about any InfoDEN products or services please contact our Sales Manager. We develop all of our Interfaces In-house and can therefore modify our standard PMS Hospitality Interfaces to provide additional custom features, as required. Depending on the complexity of the customisation a development fee may apply. However, in most cases we cover the cost of development. -
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Callcruncher Access Anywhere
Callcruncher
Callcruncher is a powerful, intuitive and affordable Call Intelligence system. Our innovative platform manages the call accounting, reporting, analytics, tracking, rating and recording of call data invaluable to small, medium and enterprise clients. Callcruncher weaves your VoIP solution deeply into client decision-making processes and productivity applications, facilitating client retention and new customer acquisition. Enables Manager to Communicate with Agent via Voice, Unbeknownst to Customer, and Assist with Sales and Service Issues. Weaves Your VOIP Solution Deeply into Client Decision Making Process and Productivity Applications. Recognizes Incoming Call Source and Provides Agent with Campaign Scripting and Additional Information. Facilitates More Efficient Use of Time, Enabling Agents to Capture More Clients. Increase Revenue and More Effectively Address Customer Service Issues. -
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Ring4
yourVirtualSIM
Ring4 provides companies and individuals with a lightweight cloud solution to manage phone lines as simply as they manage emails. The Ring4 smart numbers work on any iOS or Android device and can be managed via the Admin Console. Ring4 phone numbers are mobile and support unlimited texting, unlimited calling, voicemail and call recording. Ring4 starts at $9.99/month/line.Starting Price: $9.99 per month per user -
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PBXDom
PBXDom
Department managers often don’t have the call insights they need to make smart decisions. This data is either impossible to recover, is too tedious to collect, or is only available historically. You might be experiencing all of these issues. With PBXDom, you can finally start reporting on phone calls and phone system usage, and get what you need in seconds. It’s easy to install and the dashboards are customizable to the insights you want most. Discover opportunities to reduce or maximize resources, learn who your top performers are, and more. Get notified when anyone from your organization makes a call to 911 so you can mobilize resources. Learn about your estimated bill before your bill actually arrives and take action before it’s too late.Starting Price: $39 per month -
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Gtek Communications
Gtek 360
Voice Over Internet Protocol (VoIP) or digital phone system allows you to make voice calls using a broadband Internet connection instead of a regular phone line. Clear, reliable calls through your broadband connection, for less than using your existing phone. Gtek Broadband understands that affordable, feature-rich telephone service is critical to you. Call friends, family, or customers, all they need is a phone. Best VOIP digital phone service for homes and businesses in South Texas. Convenience, your computer doesn’t need to be on. In just a few simple steps, you’ll be making and receiving calls. Connect the Gtek adapter to your high-speed internet. Connect your phone to the adapter. That’s it, now you are on your way to making and receiving calls! Caller ID with name, call forwarding, call relay, call return, call waiting, directory assistance, simultaneous ring, speed dial, three-way calling, and voicemail. -
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ResponseTap
ResponseTap
We reveal the campaigns, channels and keywords that make your customers pick up the phone – so you can make your marketing more effective. ResponseTap gives each website session a unique number to connect the phone call to a customer’s website journey and campaign history, so you can understand which campaigns and keywords were responsible for driving phone sales. Smart Match offers the fastest and easiest way to link call revenue to marketing activity. When you activate it in ResponseTap, you can easily discover which marketing source is driving your highest value phone sales. All it takes is a simple CSV upload, meaning you can now effortlessly close the gap in your reporting puzzle. Easily make comparisons on performance with lifetime access to your call data. Some Call Intelligence providers only allow access to 12 months, but we think reporting year on year comparisons should be a given. -
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TalQ
QBurst
TalQ is a cloud-based call accounting solution with an automated voicemail function designed for the hospitality industry. It enables hotels to track and bill customer calls and room requests accurately, ensuring precise billing and improved operational efficiency. The system offers role-based access control to maintain data security, allowing administrators to manage user permissions effectively. With integrated deployment monitoring, TalQ centralizes data from properties worldwide on a unified platform, providing actionable insights through an intuitive dashboard. The automated voicemail feature facilitates quick responses to customer requests, enhancing guest satisfaction. Additionally, TalQ supports services like mini bar management, wake-up alarms, room service, and voice mailboxes, contributing to a comprehensive guest experience. The solution is compatible with both on-premises systems and cloud PBX systems, offering flexibility in deployment. -
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CommView
@Comm
CommView Plus® is @Comm’s latest generation Call Accounting and Reporting Solution! Built with the user in mind, our browser interface is simple to use and easy to navigate. CommView Plus is adaptable and performs in all verticals across all types and sizes of businesses, organizations and agencies. CommView Plus, just like its predecessors, works in harmony with any brand of PBX or VoIP solution providing CDR, including voice networks with multiple manufacturers and models. This server-based application solution functions either in a single-site environment or can be configured to support multiple locations and CDR sources while maintaining full functionality. CommView Plus delivers data and information seamlessly with near real-time speed! CommView Cloud® is the cloud-based deployment option of @Comm’s latest generation Call Accounting and Reporting Solution! Our latest cloud offering is quick to deploy with a simple, low-cost/low-risk subscription model.Starting Price: $77.00/month -
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VoIP Route
VoIP Route
VoIP Route's hosted phone service runs on the latest cloud-based technology to connect your business without the high costs of traditional premise-based systems and without any compromises. Seamlessly connect, call and collaborate from phones, smart devices, computers or laptops. VoIP Route is a business-class SIP trunk service provider for both IP-PBX systems and analog/digital telephone adapters or gateways. We have earned the trust of our partners and customers by delivering the highest quality service at a competitive price backed by exceptional support. Residential VoIP uses innovative technology to deliver maximum performance at lower costs. Instead of using outdated phone lines to place calls, convert your calls to digital data and use the Internet to make your calls. Residential VoIP phone service is much cheaper than traditional phone service and can help save on expensive monthly bills. -
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Verizon Visual Voicemail
Verizon
Basic Visual Voicemail shows a list of your voicemails. You can choose which to play, delete or reply to with a call or text. Premium Visual Voicemail and Voicemail to Text for iPhone transcribe the first 45 seconds of your voicemails so you can read them. All Verizon mobile phones still have basic (audio) voicemails. You can always dial *86 from your mobile device to hear and manage voicemails. Basic Visual Voicemail is free and included with your smartphone plan. Not available for Android devices on prepaid accounts. Premium Visual Voicemail lets you read your voicemails for $2.99/line per month on Android/Windows phones. Not available on prepaid accounts. Depending on your plan, you may incur additional data charges with Visual Voicemail. Download and use will be billed on a per-megabyte basis, or according to any data package you have. Mobile-to-mobile minutes do not apply. Standard rates apply to any calls, emails or messages initiated from Visual Voicemail.Starting Price: $2.99 per line per month -
37
Call Record Analyzer
Intelligent Visibility
Need to generate meaningful visual reports from your Cisco UC environment? CRA can help. CRA is a powerful cloud-based, easy-to-use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments. Provides deep Insight into your UC environment you haven't had before. Quickly understand important calling patterns in your UC environment. Enables you to easily run customizable reports for all department types. Troubleshoot voice and video QOS issues on a per-call basis. Customizable column title definitions. Customizable data formatting. Easily drill down into call record information. Visualization of call flows. Device usage reports. Ability to recognize internal vs. external calls. Add custom caller-id labels. Know exactly the talk utilization of any device. Who placed or received a certain call. Find out why a call was disconnected. See the top talkers by department.Starting Price: $415 per month -
38
Enghouse Proteus
Enghouse Networks
The ability to monitor and manage the cost of communications across a company is essential to obtaining the right balance between expenditure and the business benefits that come from today’s complex unified communications systems. Proteus, from Enghouse Interactive, is an advanced call accounting application, designed to provide small, medium and large corporations with detailed analysis of your communications systems. From cost management to network management and planning, Proteus helps identify cost savings and productivity improvements that help to maximize your investment in your communications systems. Designed for the medium to large corporate market, Proteus Enterprise is an advanced, scalable, call accounting application that provides a detailed analysis of all of your company’s communications. -
39
Infortel Select
ISI Telemanagement Solutions
Infortel Select allows you to collect, standardize, and enhance call detail records through a single, user-friendly, customizable application. Organizations subject to communications compliance regulations as well as those that simply wish to have visibility into corporate call history will enjoy a fast and user-friendly interface to make easy work of searching, documenting and sharing communications events. VoIP brings with it the need and opportunity to manage voice quality. Intel Select associates QoS metrics like latency, jitter, packet loss, mean opinion score and severely concealed seconds with each call event to provide analysis and aid in the troubleshooting of poor quality calls. Infortel Select includes a robust call rating engine and a variety of organizationally based chargeback reports supporting both variable usage expenses, recurring fixed equipment charges and service fees for organizations wishing to allocate telecom expenses back to the responsible departments. -
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CallSource
CallSource
CallSource - Own Every Lead. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people. -
41
Total Telecom Management
Comview
Comview offers telecom expense management (TEM), call accounting and wireless mobility management (WMM) solutions to mid-sized businesses and enterprises across a wide range of industries. Comview's telecom expense management solution gives businesses total control to manage their costs effectively. It encompasses invoice management, wireless management, audit and optimization, procurement, and asset management. -
42
ConferenceCaller.com
ConferenceCaller.com
Conference Caller is an advanced telephone confererence calling platform that enables users to place domestic and international conference calls from anywhere in the world. With its audio conference call, you can expect to reduce your overall conference call costs by 90% over other conference calling service providers. More and more businesses worldwide are cutting international phone bills by using our audio conferencing services. Get phenomenal call quality on confidential conference lines. Conference Caller provides the lowest rates from more than 40+ nations with no volume buying prequesites. We're lower than Skype, worldwide VOIP, and other conference call providers. Access complete administration of your conference phone calls. Setup group calls in your phonebook, in-call touchtone commands, and online meeting controls are just a portion of the things you will take advantage with your Small business account from Conference Caller.Starting Price: $1.9 per minute -
43
SIPStation
Sangoma
SIPStation is a SIP trunking service that enables businesses to switch to VoIP, reducing telephony costs without sacrificing service quality. It offers guaranteed cost savings when transitioning from traditional telephony providers and supports seamless integration with PBX systems like Switchvox, PBXact, FreePBX, and others. Key features include number porting, allowing businesses to retain existing phone numbers; migration capabilities from traditional telephone lines without replacing existing VoIP-capable PBX systems; and SMS functionality for sending and receiving messages at competitive rates. It is scalable, allowing easy addition or removal of SIP trunks based on business requirements, and includes a bursting feature to extend usage beyond the total number of trunks. Direct Inward Dialing (DID) provides affordable phone and toll-free numbers, while built-in failover ensures call routing to alternative numbers during outages.Starting Price: $19.99 per month -
44
Ytel
Ytel
Predicatively dial your contacts and automatically leave voicemails, emails, and text messages - with no special equipment. Ytel is a cloud-based integrated marketing suite solution. Ytel Contact Center assists SMB call centers and businesses in managing multi-channel communications. Ytel features include auto-dialing, call distribution, voice response, and a scripting module. With Ytel, users can gain access to real-time agent reporting for metrics on call performance and lengths. Ytel is also accessible via iOS and Android devices. Develop new communications functionality in any language and get to production faster. Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.Starting Price: $99 per user per month -
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Wiretap Telecom
Wiretap Telecom
Wiretap Telecom delivers a comprehensive suite of VoIP and SIP trunking services tailored for businesses seeking scalable, reliable, and secure communication solutions. Our user-friendly portal empowers users to manage services effortlessly, offering features like real-time call and fax analytics, detailed trunk operations logs, and call routing management. It supports multiple texting solutions, including Email2SMS, SMS App, and seamless PBX integration, ensuring flexibility in messaging needs. With international calling capabilities to all countries and the ability to manage multiple accounts from a single interface, Wiretap Telecom ensures global connectivity and streamlined operations. Our SIP trunking services are compatible with various PBX systems, including FreePBX, Yeastar, 3CX, and Asterisk, facilitating easy integration and enhanced voice capabilities. -
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Call Center Designer
Portage Communications
Determine the optimum number of agents you need for your desired service levels. By hour, half hour, or quarter hour, determine the ideal number of agents and lines to handle the peaks and valleys of your call traffic for each day of your work weeks. Display, print, or export to Excel. You enter in the call volumes and expenses of your call center, the number of calls, arrival period, average talk time, after-call work time, maximum caller wait, desired service levels. You will then view Call Center Designer's performance statistics or print them. You may also save all your entries and the calculated statistics to files that can be recalled later. All calculations and graphs may be transferred to Excel or Word with a couple of mouse clicks. Call Center Designer uses customized versions of the Erlang C and Erlang B probability algorithms for staffing and trunking calculations.Starting Price: $179.95 one-time payment -
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Intelligent Recording
Intelligent Recording
Intelligent Recording has a wide range of hardware and software platforms that are designed to meet everything from basic call recording requirements to providing a turn-key system that records calls and aids in staff training and development. Whether recording analog lines, IP phone recording, SIP trunk Recording, PRI/BRI Recording or Digital station-side recording, Intelligent Recording has the right solution for your business. Our products are right for the single location business or for the large national chain that requires centralized storage and reporting capabilities. For the smaller business, the Call Tracker series of Call Recorders make implementing a recording solution for your business simple, quick and cost effective. By integrating our proven Call Recording technology with your local network we’ve created a range of fully stand-alone recorders that meet the price performance targets required for even the smallest business.Starting Price: $199 one-time payment -
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CallGecko
CallGecko
Features. Ring All Receive Calls in Multiple Telephone Numbers Simultaneously. What is Ring All telephone feature? Ring All is a feature that allows you to ring multiple telephone numbers simultaneously when you receive call! We simultaneously ring up to five telephone numbers - the first that picks up gets the call! How does it work? Find a telephone number that you want to use to receive phone calls by utilizing our search tool. You can search for toll free or local telephone numbers. Once you are happy with your number, tell us where we should send all incoming calls. Whenever a call comes in, we will forward it to the numbers you provided - it's that easy! Phone Don't miss business because you're busy or unavailable to answer Ring All will call multiple telephone numbers and someone in your team can receive the call and answer the inquiry. Not in service to receive calls? That's easy! Setup business hours feature with your Ring All and only have calls forwardStarting Price: $19 per user, per month -
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InCharge Unified Call Management
eTEL Technologies
Need to monitor your PBX call traffic? Manage your wireless bills or upgrade an outdated reporting application? Tired of your current CDR reporting provider's high upgrade and support costs? With over 20 years of experience and 100's of installations completed, our InCharge CDR and Wireless Reporting application is your answer. A long list of features and our expert North American service team, means we have you covered. Give us a call to discuss upgrades and new system purchases. -
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Freevoice
Freevoice
Freevoice is a comprehensive business communication platform offering a range of solutions tailored to enhance organizational efficiency. Their business phone system provides features such as user portals for internal messaging, call management, faxing, texting, and personal call routing. It supports connections from various devices, including desk phones, softphones, or browsers, and offers local presence by automatically matching your caller ID to the area you're calling. For call centers, Freevoice delivers tools to track marketing efforts, manage agents, and ensure a superior customer experience. Features include auto-call distribution, call queuing, virtual hold, agent portals, caller priorities, and local number display. The system also provides extensive reporting and metrics, such as agent reports, queue reports, call details, and wallboard displays. The predictive dialer feature allows dialing multiple lines per agent.Starting Price: $5.90 per month
