Audience

Businesses searching for a solution to improve their services and increase sales

About CallSource

CallSource - Own Every Lead. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people.

Pricing

Pricing Details:
Pricing varies depending on package solutions. Month-to-month.

Integrations

Ratings/Reviews

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Company Information

CallSource
Founded: 1991
United States
www.callsource.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

CallSource Frequently Asked Questions

Q: What kinds of users and organization types does CallSource work with?
Q: What languages does CallSource support in their product?
Q: What kind of support options does CallSource offer?
Q: What other applications or services does CallSource integrate with?
Q: What type of training does CallSource provide?

CallSource Product Features

Call Accounting

Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Who Answered Log
By-Extension Reporting
Unattended Call Management

Call Recording

Archiving
Distributed Call Recording
Event Triggered Recording
Call Sharing
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Call Log

Conversation Intelligence

Call Recording
Call Recording Cloud Storage
Call Transcription
Call Analytics
Topic Tags
Topic-Based Analytics
AI Insights
Call/Meeting Sharing
Call Snippets
Account Health Alerts
Sales Coaching
Win/Loss Analysis
Video Conferencing Analytics

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Scoring
Lead Segmentation
Source Tracking
Lead Distribution
Lead Nurturing
Pipeline Management
Prospecting Tools

Marketing Analytics

Campaign Management
Channel Attribution
Dashboard
Performance Metrics
ROI Tracking
Website Analytics
A/B Testing
Customer Journey Mapping
Predictive Analytics
Social Media Metrics

Reputation Management

Response Management
Review Monitoring
Sentiment Analysis
Campaign Management
Gamification
Review Generation
Social Media Metrics
Social Media Monitoring
White Label

Revenue Intelligence

Alerts / Notifications
Dashboard
Actionable Insights
Video Call Interactions
Phone Call Interactions
Email/Message Interactions
CRM Interactions
Call Scoring
Market Intelligence
Sales Coaching
Pipeline Visibility
Conversation Intelligence

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label