CallHub

Pros: This web based tool is a great way to recruit volunteers for our organization. It is easy to use and intuitive.

Cons: Wish it would warn me on $5 or $10 integrals when funds are low.

Overall: Dials quickly and calls are clear. It has many options for call disposition. Easy to learn and tracks your volunteer success.

Pros: I thing that call hub is easy to use, I am able to maneuver the website easily, and the prices are great.

Cons: Sometimes the website can be glitchy. I do wish there was an app.

Overall: It has been an amazing experience and I am glad that we use call hub for our political campaigns. It is so easy to set up

Pros: GDPR compliant and number of calling agents decoupled from fee (you can add unlimited agents, which is essential for working with groups of volunteers as opposed to a payed (sales) team.

Cons: There seem to be some issues with compatibility with chrome browser.

Overall: We compared a number of tools, including Cloudtalk, Aircall, and others, and CallHub is the only one in EU well suited for working with a varying team of volunteers.

Pros: This platform has been user friendly and intuitive. The help info is useful when needed as well. So far, so good.

Cons: It would be better to know pricing more upfront. That would be helpful for those who don't wish to schedule an appointment to speak to someone.

Overall: As I said before, this has been easy to use. I haven't run into any major issues. So far, this has been good.

Pros: After physically dialing on outbound campaigns for years, this affordable platform transformed the way we did campaigns at our organization. It made year-end thankathon campaigns less painful for our staff (reducing the time required dramatically and letting us call more donors as a result), it brought needed organization to our weekly call campaigns to new donors, and you couldn't ask for a more supportive Customer Success team. Setting up campaigns is easy; we were set up and calling in our first week.

Cons: I don't like that it doesn't integrate easily with our CRM (Virtuous). We're struggling to leverage the Zapier integration in the way we need to to free ourselves from needing to manual import/export every campaign. Does not differentiate between text / voice campaign opt-outs for calling / text messaging.

Overall: While there are certain drawbacks to this system, I do not regret choosing CallHub to meet our non-profit's calling / text messaging needs. Once you know the system, it is fairly straight-forward to get new campaigns set up and managing campaigns is easy. I would recommend this platform to anyone who is looking to get started with a dialer, or who uses any of the CRMs with native integrations.

Pros: The best thing about CallHub is that they don't require you to buy any licenses. This allows you to add many callers (especially when you have mostly part time and casual callers) to the campaign quickly without having to commit to any licenses and scale back down once the campaign is complete. It also includes a lot of features that many other apps charge a premium for.

Cons: There are a few big cons.

Firstly, the reporting and analytics could be improve. The data and reporting is not very consistent and easy to use.

The second big con is the cost per minute is higher, but that's the trade off for not needing to commit to licenses.

Lastly, this product is still more tailored/designed for B2C interactions than B2B interactions.

Overall: Overall, the product is easy to use. There is a bit of a learning curve. It is great for companies with a fluctuating workforce of part timers and casuals that need to scale up and down quickly without wanting to commit to licenses.

Pros: Combined with Ecanvesser, CallHub can act as a very good CRM. It is especially useful for local campaigns where the budgets are small but data is everything.

Cons: You need to have, at some point, used a product like this before and be familiar with database marketing to set it up easily.

Overall: I love the product's relationship with Ecanvasser. Once you get the data into Ecanvasser, CallHub seamlessly integrates the various digital and phone contact points with your door-knocking operation.

Pros: I love the way is it so easy to set up phone campaigns and being able to reschedule calls.

I also like how easy it is to set up robot phone calls to help get important information out fast.

Cons: A way to easily combine different phone books based on call disposition.

Overall: So far CallHub has been the easiest and best way to reach thousands of people by phone or email. Their Costumer Service team is amazing and always reliable to help with any problems I might have. I have recommended CallHub to many people!

Pros: I like the professional aspect of this software, the workflow and the ability to manage agents and set specific time frames lets you have control over your campaign like no other software does.

Cons: The specs on pricing can be a bit confusing, ie how much I spend per phone call, how much money I've spent in the last week, etc. For data driven campaigns, these stats can be lacking compared to the other information CallHub offers.

Overall: My grassroots organization adores CallHub for its cheap pricing, professionalism, and the ability to get out the vote on issues that matter to us!

Pros: This was the quickest, easiest platform I have ever used. From the time I logged in for the first time, it took just minutes to be set up and ready to send. Highly recommend!

Cons: Can’t think of a single thing, I enjoy using the product and it’s fairly priced.

Overall: This is a great product that allows cross platform engagement and easy usability in one simple
Package. Highly recommend.

Pros: I recently had the pleasure of using CallHub for my organization's communication needs, and I must say it exceeded all expectations. CallHub proved to be a game-changer for us, offering a seamless and efficient communication platform that significantly enhanced our outreach efforts.

First and foremost, the user interface is intuitive and user-friendly, making it easy for our team to navigate and utilize all the features effectively. The platform's versatility allows us to engage with our audience through various channels, including voice calls, SMS, and even social media.

One standout feature is the robust automation capabilities. CallHub's automation tools helped streamline our campaigns, allowing us to schedule calls and messages, set up personalized follow-ups, and manage contact lists effortlessly. This not only saved us time but also ensured that our messages reached the right audience at the right time.

The analytics and reporting features are top-notch, providing valuable insights into campaign performance. With detailed analytics, we could assess the success of our campaigns, identify areas for improvement, and make data-driven decisions to optimize our communication strategy.

Furthermore, the customer support from CallHub is exceptional. The support team is responsive, knowledgeable, and genuinely dedicated to assisting their users. Any questions or concerns were promptly addressed, making us feel valued as customers.

In terms of reliability, CallHub proved to be a highly dependable platform. We experienced minimal downtime, and the system consistently delivered high-quality voice calls and SMS. This reliability is crucial for maintaining the trust of our audience and ensuring the success of our communication initiatives.

Overall, I highly recommend CallHub to any organization looking for a comprehensive and reliable communication solution. It has truly transformed the way we connect with our audience, providing a powerful tool that is not only effective but also easy to use. Kudos to the CallHub team for creating such an outstanding platform!

Cons: While CallHub's interface is generally user-friendly, the platform's advanced features may have a steeper learning curve for new users. Mastering automation tools and utilizing more sophisticated functionalities might require additional time and training. Improved onboarding resources and tutorials could assist users in unlocking the full potential of CallHub without feeling overwhelmed by the complexity of certain features.

Overall: Overall, our experience with CallHub has been positive and transformative for our communication strategies. The platform's user-friendly interface facilitated seamless navigation, while its versatile features allowed us to engage with our audience effectively through various channels. CallHub's robust automation capabilities streamlined our campaigns, enabling us to schedule calls and messages with ease. The detailed analytics provided valuable insights, empowering us to make data-driven decisions and optimize our communication strategy. While there was a learning curve for advanced features, the responsive customer support helped us navigate any challenges. The reliability of CallHub in delivering high-quality voice calls and SMS further solidified its role as a dependable communication solution for our organization!

Pros: Good system and pretty intuitive and good to set up for campaigns that you need in a jiffy. It's also easy to set up as an administer.

Cons: Learning curve for agents is just okay, the webpage UI isn't great. The app is much better.

Overall: Worth it for campaigns who are small and even large. Most people who don't have database experience can figure it out.

Pros: Easy to set up. Support is available when you need help. Had two guys jump on a zoom call to make sure my initial campaign was set up right. Great support.

Cons: The fact that it needed that support was a little annoying. Not as intuitive as I'd like. But that's a small thing especially since support was there to help.

Overall: I run a small campaign consulting business and I'd use this as my robocall service going forward. Great job.

Pros: CallHub is very easy to use from the caller perspective after brief training, with good note-taking and campaign progress features. My organizations have used Nationbuilder, and the integration is generally fantastic- it pulls the information in and sends it back as logged calls and tags (there's a reason we haven't switched platforms). The interface is quite intuitive for administrators and I appreciate that they've added features over time.

Cons: As an administrator, the experience of setting up a campaign can be a clunky: my main complaints are (1) the need to cycle through the entire campaign before saving progress and (2) the fact that the page needs to refresh each time you add or move around script questions.
Also, without paying more money you can't have multiple admin accounts, so everyone has to share an email/password.
One feature suggestion is to let callers affect paths in Nationbuilder from CallHub.

Overall: I've been using CallHub, first as a volunteer then as a nonprofit employee, for 5 years now, and it's been a major help. I've used it both for call center and text broadcast campaigns. I would recommend this tool to people trying to grow a movement.

Pros: I like how comfortable it is to obtain auto-reply for a SMS message broadcast.
I also like the options for for SMS broadcast, audio broadcast and many others that I have yet to try.
Great service support and availability of user guides.

Cons: 1. Unless, I am not fully trained in using this, I found that a campaign had to revisited from a scratch to assign another campaign of exactly same type for a new set of contacts.
2. Wish I could add to an existing campaign newer contacts without having to revisit the who campaign.
3. Wish there is an option to identify, landline and cell phone number or auto filter to distinguish landlines from a csv file of contacts.
4. Wish there were more characters for a SMS message. Sending 2 or 3 SMSs is not a good option to register a good message in the minds of people.

Overall: I find that the price is good and believe once the person is well trained into using it, the whole software is much more user friendly than what it appears to be.
Just as I was about to get exasperated about support,
Mahesh (Support) stepped in from no where and was prompt in responding and resolving issues.

Pros: CallHub is very easy to use and learn. There is so much you can do in setting up a call campaign. We have successfully called over 25,000 people. A great pick up rate, our voicemail drops people say sounds like we left it in person instead of a system dropping the pre-recorded message. The data capturing options and information on the screen is great and my callers really enjoy using the system. And CallHub is constantly adding new features, we can't wait to test out their emailing function.

Cons: We had one issue years ago when we first started using CallHub, but they have grown very far and have since fixed all those beginning issues.

Overall: Overall we have really enjoyed using CallHub and will continue to use it. We recommend CallHub to those that want an easy system that has many options and at a great price. We also found their Customer Service to be outstanding. A call out to Jacob for his amazing help and great work!

Pros: This is a useful program that I use to advertise monthly seminars at my school. It is more cost effective than the ParentSquare platform that my district currently uses for text broadcasts. The support person (Ashish typically answers my questions) is very helpful and polite.

Cons: I don't find it to be very user-friendly or intuitive. I have to ask a lot of questions of the tech support. I also wish there was an option to speak to tech support on the phone instead of just live chat.

Overall: After asking a lot of questions, I understand that basics of how to use the text broadcast and text-to-join programs.

Pros: Amazing solid performance experienced with this calling platform. This dependable system allows me to talk to regular customers and keep a steady volume of phone calls every day. The top executives of the company are responsive to both small and new clients quickly. I love referring campaigns to them.

Cons: Internet is slow here and there with pauses but I do not blame CallHub.

Overall: My entire calling experience is improved thanks to CallHub. Amazing solid performance experienced with this calling platform. This dependable system allows me to talk to regular customers and keep a steady volume of phone calls every day. The top executives of the company are responsive to both small and new clients quickly. I love referring campaigns to them.

Pros: The service does work once it's set up. They did replace a phone number during a campaign automatically when it was flagged as spam by carriers.

Cons: 10DLC registration process was very cumbersome. We were made to make changes to our website that did not apply to our situation, just to satisfy their requirements. The registration lapsed after 3 months because we did not keep money in the account when we were not using the service, and the registration process started all over again to set it back up. They couldn't even use the same information from the previous registration.

Overall: The service worked alright once it was set up, but the 10DLC registration process is cumbersome and there are other vendors that will do this work with less headache. We have moved on to Scale to Win.

Pros: The system is user friendly, straight forward, allows to text mms, and rarely does it ever not work. The system is properly handled and is always running efficiently.

Cons: The export of files don't include all of the columns that are imported into the list which creates an extra step.

Overall: I am enjoying the system and continue to use it without any issues. This allows me to also send out texts automatically which saves time.