Audience

Businesses searching for a comprehensive phone solution

About Call Box

Call Box provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. Ditch outdated hardware systems that are difficult to configure and expensive to maintain. Quickly make adjustments with Call Box's flexible and reliable VoIP system. Uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. Drive a culture of phone accountability with continuous feedback loops that change the outcome of a call before it ends. Call Box delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. Call Box presents your agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Call Box
Founded: 1988
United States
www.callbox.com

Videos and Screen Captures

Call Box Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online

Call Box Frequently Asked Questions

Q: What kinds of users and organization types does Call Box work with?
Q: What languages does Call Box support in their product?
Q: What kind of support options does Call Box offer?
Q: What type of training does Call Box provide?

Call Box Product Features

Business Phone Systems

Call Recording
Web Conferencing
Call Routing
Call Monitoring
Employee Directory
Mobile Access
Virtual Call Center
IVR / Voice Recognition
Call Logging

Business VoIP

Call Recording
Encryption
Contact Management
Call Parking
Voice Quality Enhancement
SIP Trunking
Unified Communications
Ring Groups
IVR / Voice Recognition

Cloud PBX

Call Recording
Web Conferencing
Call Routing
Virtual Extensions
SIP Trunking
Ring Groups
IVR / Voice Recognition

Conversation Intelligence

Call Recording
Call Recording Cloud Storage
Call Transcription
Call Analytics
Topic Tags
Topic-Based Analytics
AI Insights
Call/Meeting Sharing
Call Snippets
Account Health Alerts
Sales Coaching
Win/Loss Analysis
Video Conferencing Analytics