Eleveo
Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted.
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NiCE CXone Mpower
NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact.
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Calibration Control
Use Calibration Control (CC) for Calibration, Maintenance, or general Asset Management. Quickly and visually track equipment that requires Calibration or Maintenance using customizable highlighted grids, auto emails, or reports. Maintain histories with audit trails relating to equipment traceability, people, companies, related documents, attachments, certificates, & more.
Automate Calibration Control with custom or default barcode labels scanned by time-saver data entry dialogs to increase speed and traceability. Use the Report Designer for custom reports or modify existing reports.
ISO, FDA, & ANSI quality systems use CC to maintain compliance and effortlessly communicate that compliance to auditors and internal customers. Although CC grew up in a Manufacturing environment, it is also used in other industries like Metrology Services, Health Care, Aviation/Aerospace, Mining, Testing, Maintenance, Designer Engineering, Oil Wells, Distribution, Packaging, and others.
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QC-Pro Gage Control
Scheduling gage calibrations or verifications. Maintaining historical records of all activities. Measurement System Analysis (GRR, Stability, Bias, Linearity, Attribute Crosstab). Some of the key elements are record before/after readings across the operating range of the gage. Gage calibration schedule can be based on time interval or gage usage. Link external documents (e.g. calibration certificate) to a calibration record. Calibration procedure - free format steps to calibrate gage. Custom fields that are user defined. Data Security - option to restrict edits to existing calibration records. Audit Trail - maintains history of calibration record content prior to an edit. Reschedule gage calibration due dates that fall on holidays, weekends etc. Flexible report filtering (overdue, date range, gage id, location etc.)
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