Audience

Companies that need a call recording solution

About Calibre

Calibre is a best-in-class call recording solution that transforms captured interactions and associated metadata into decision-enabling intelligence. A reliable and full-featured business improvement tool, Calibre improves performance, productivity, and customer satisfaction as well as minimizes risk, reduces operational costs, and enhances profitability. Built with reliable, high-quality digital recording and intelligent architecture, Calibre is a customizable solution that meets customers’ needs in any size contact center. Backed by quick and professional certified technicians and I’m Alive™ proactive monitoring, customers can deploy Calibre with confidence. Calibre is built with Advanced API and event triggers to prevent the archiving of sensitive data, and it enables adherence to strict security standards. Communications are secured with multi-layer algorithms and data encryption to restrict access and protect confidential information.

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Pricing

Starting Price:
$15000 one-time payment

Integrations

See Integrations

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

HigherGround
Founded: 1973
United States
www.higherground.com/calibre

Videos and Screen Captures

Calibre Screenshot 1
Calibre Screenshot 1
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Product Details

Platforms Supported
Windows
Training
Documentation
In Person
Support
Phone Support
24/7 Live Support

Calibre Frequently Asked Questions

Q: What kinds of users and organization types does Calibre work with?
Q: What languages does Calibre support in their product?
Q: What kind of support options does Calibre offer?
Q: What other applications or services does Calibre integrate with?
Q: What type of training does Calibre provide?
Q: How much does Calibre cost?

Calibre Product Features

Call Recording

Archiving
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Screen Activity Recording
Video Call Recording

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting