Audience
Companies searching for a Quality Monitoring platform for customer interaction
About CROSS-CRM
Cross CRM helps contact centers in quality management and increases the productivity of each phone call, chat, digital & social network supervision. The platform also makes it possible to considerably reduce the costs linked to quality control and CRM reporting. CROSS-CRM also allows the implementation of online training programs and AI powered speech analytics for the progress of each agent.
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Pricing
Free Trial:
Free Trial available.
Company Information
CUSTOMER SQUARE
Founded: 2008
France
cross-crm.com/index.php/en/
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Product Details
Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
CROSS-CRM Frequently Asked Questions
CROSS-CRM Product Features
Customer Experience
Action Management
Analytics
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Segmentation
Dashboard
Workforce Management
Skills Tracking
Time & Attendance
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Variable Workforce
