CA Service Desk Manager Integrations

Axonius gives customers the confidence to control complexity by providing a system of record for all digital infrastructure. With a comprehensive understanding of all assets including devices, identities, software, SaaS applications, vulnerabilities, security controls, and the context between all assets, customers are able to mitigate threats, navigate risk, decrease incident response time, automate action, and inform business-level strategy — all while eliminating manual, repetitive tasks. Recognized as creators of the Cyber Asset Attack Surface Management (CAASM) category and innovators in SaaS Management Platform (SMP) and SaaS Security Posture Management (SSPM), Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically enforce policies and automate action.

Enterprises are proactively working towards enhancing their Customer Experience strategy to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle. The end goal is to optimize interactions from the customer's perspective and, as a result, foster customer loyalty. As customer care evolves to multiple channels like web chat, SMS, and social media —there’s a need to offer a seamless and consistent experience to customers across all the channels. Consilium customer experience management (CEM) solution - UniAgent™ offers you the right environment to efficiently manage each interaction and seamlessly deliver an Omni-channel experience to your customers. UniAgent™ lets you select the right channel at the right time, applying all relevant information and context to deliver a unique and personalized experience across the customer’s entire journey.

OpsHub Integration Manager (OIM) can be configured to synchronize data between any of the 50+ tools in the ALM ecosystem. OIM provides an easy-to-use interface and intuitive user experience allowing users to easily configure the integration. The platform is built to be resilient and guarantees consistency of data in the systems that are being integrated. Businesses with heterogeneous IT landscapes need an agile integration that can put their entire value stream on a fast track and be a partner in their digital transformation. To remain competitive in the ever-evolving digital economy, it is now more crucial than ever to optimize processes and keep each step through the process connected. With OpsHub, get an enterprise-class integration solution that has been transforming clients’ value stream for over two decades.

Employ playbooks for fast time-to-value and ease of scaling as you grow. Address common day-to-day challenges (phishing or ransomware) with ready to run use cases, complete with playbooks, simulated alerts and tutorials. Create playbooks that orchestrate hundreds of the tools you rely on with simple drag and drop. Plus, automate repetitive tasks to respond faster and free up time for higher value work. Maintain, optimize, troubleshoot, and iterate playbooks with lifecycle management capabilities including run analytics, reusable playbook blocks, version control, and rollback. Integrate threat intelligence at every step and visualize the most important contextual data for each threat – who did what, and when – and the relationships between all involved entities attached to an event, product, or source. Patented technology automatically groups contextually related alerts into a single threat-centric case, enabling a single analyst to efficiently investigate and respond to a threat.