ManageEngine ServiceDesk Plus
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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8am
8am is the professional business platform designed to help law firms, accounting firms, and associations run more efficiently from intake to payment. Bringing together trusted products like LawPay, MyCase, CasePeer, DocketWise, CPACharge, and ClientPay, 8am unifies firm management, billing, and client engagement in one connected ecosystem. Its solutions automate administrative tasks, streamline compliance, and accelerate cash flow so professionals can focus on delivering exceptional client outcomes. With enterprise-grade security, seamless integrations, and award-winning support, 8am empowers professionals to work smarter—not harder. Over 260,000 professionals and 175+ associations trust 8am’s technology to power their practices and simplify operations. Built for the way modern firms work, 8am helps you reclaim time, reduce complexity, and drive sustainable growth.
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CourtFileNow
CourtFileNow is a comprehensive, integrated, Web-based eFiling system for courts, clerks, and attorneys. CourtFileNow, powered by Cenifax Courts™, links all aspects of case management to court documents. With immediate updates to your case management system, counties can go virtually paperless and avoid duplication of effort. CourtFileNow’s Web-based eFiling system has a highly intuitive design and built-in flexibility to fit workflow and process variations. It is designed for high performance, security, and reliability. Cloud-based Infrastructure further reduces costs, and provides demonstrated 99.99% availability. CourtFileNow is funded by a one-time appearance fee per case by attorneys, with no cost to the county for the system license and ongoing maintenance and support. Counties do not have to fit their workflow into CourtFileNow. We customize the system to fit the county’s work and process flows.
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