BulkSMS.com

Pros: Really quick to respond - even on a Sunday.
Even follow up responses was quick
Seems that the support personnel really know the product

Cons: Don't know yet. When we have used the product for more than 2 months, we will list our findings.

Overall: Well, let's just say that we tested a competitor's API, webhooks, etc and had similar deployment issues - which was actually a "small thing" - but it took them 2 days just to respond. I subsequently cancelled our subscription, got a refund (after begging, and shouting).

The same problem occurred with BulkSMS integration but it was resolved in less than an hour!!! - Service delivery matters and BulkSMS, especially Kaamil, was a superstar!

Pros: Signed up as BulkSMS was supported by another product I was using. Set up straightforward, and I was soon sending my first test SMS

Cons: I didn't find it clear what the 'Sender ID' options were, but my lack of understanding was resolved quickly once I contacted Support.

Overall: Generally it does what it says on the tin, though for our use case another product is using BulkSMS to sent SMS messages.

Pros: Outstanding response time received from Arwaan. You were very friendly and i appreciate you assisting me to the best of your ability!

Cons: Not aimed at Arwaan as his service was excellent, however I am a little disappointed that an invoice cannot be repopulated after having company details corrected for accounting purposes. Please do look into that.

Overall: Amazing! Thank you! As mentioned, the company is a very good example to other service providers in the industry of what client service is.

Pros: Knowledge and understanding of the system and challenges. Patience and understanding and mostly manner in which he gave feedback.

Cons: Nothing, everything was on point because he knew and understand my challenges

Overall: Very brilliant consultant and the simplicity in addressing the problem. Patience and communication that is more clear and Informative.

Pros: I am really impressed with the prompt response when emailing the support group for assistance or queries. The team is very professional and helpful when providing the correct information. Thank you!

Cons: I have truly no complaints with using the Bulk SMS product, it is very user friendly.

Overall: It is only a pleasure to use this product, because it makes life easier in the workplace. Especially with the assistance of a great team!

Pros: Very good support in the unlikely event you ever need it. All works very well. We use as a reminder service for our volunteers

Cons: Nothing.

Overall: We use as a reminder service for volunteers. It all works very well.

Pros: Immediate response and attention to requests. I was asking for their BEE Certificate as part of our compliance and got the best service!

Cons: No complaints. I am very much happy with the overall experience.

Overall: Perfect and clear communication, keep it up! I really appreciate your professionalism, would recommend anybody, anytime.

Pros: The information i got from support was precise & delivered promptly. They answered my e mail straight away & came back a second time when i said the problem wasn't sorted.

Cons: I really cant think of any cons at this time. Just continue with the good service & support

Overall: The overall experience was a good one & i felt the company listened & took notice of my query.
I felt valued as a customer

Pros: Really helpful, Johnathon was a saint, he explained everything in detail, and nothing was to much trouble for him, really impressed.

Cons: The fact that they send you a step by step explanation of how to resolve your problems

Overall: Excellent service, one of the best i have experienced,

Pros: Fairly easy process to set up bulk messages.
Relatively low cost compared to alternatives.
Fairly reliable.

Cons: Charges for messages not sent (due to errors).
App needs more work.
Need to re-verify your mobile number regularly.
Invoicing in Euro requires exchange rate conversion.

Overall: Mediocre, but have not seen better and can't really be bothered changing.

Pros: I was impressed by the fact that when I called there's no long waiting period before someone answers. The lady introduced herself with professionalism and informed that that would be directed to the correct department. I was then referred to the person in that department; his name was provided, I was transferred, he answered and assisted me quite promptly and professionally.

Cons: I don't have any cons at present because the platform is easy to use. You know how many credits you're using etc etc.

Overall: I'm happy to know that queries are attended to promptly. There's no long waiting periods and if they say you're being transferred to person X then that person attends to your query. Unlike other service providers where you are being transferred to one person, then another, then another and your problem is not resolved

Pros: Everything. Have been using the product for 25 years for to text 4 Non Profit Organisations members, Family, Friends, and Residents in my apartment block.

Cons: I like BulkSms. What is not to like? Simple, efficient, reliable, inexpensive.

Overall: Excellent support when I forgot my password. Solved within minutes. Clear instructions. Simple, efficient, reliable, and inexpensive.

Pros: Customer service resolved my query in less than 1 hour! SMS sent is SUPER fast and really much cheaper than Twill

Cons: The dashboard is a bit outdated. Reasons why messages don't send are a bit of a hassle. Best to just ask ChatGPT what the errors are and API implementation.

Overall: Quick and easy! When you use GPT to setup the API and resolve reasons why messages don't send. Very quick once figured out and sms's send very fast

Pros: Nothing.

Cons: Still cant reset my password, 3 emails sent.

Overall: Poor service.

Pros: The customer support experience is exemplary. The pricing for SMS services utilized in the PRTG software for alert notifications is reasonable.

Cons: Until now, I don't have any cons for this service.

Overall: Good service, we want to try it but i think is the best service for the moment to do what we need. Thanks

Pros: Excellent assistance.

Cons: I had a problem sending the authcode via SMS to connect to the company VPN (via the Draytek firewall).
The assistance was excellent, fast and professional!

Overall: Problem solved.
Compliments.

Pros: Customer Oriented, Quick minded and extremely helpful in resolving a technical issue. My issued ultimately failed to be resolved but this was not due to any lack of knowledge nor on any part because of BulkSMS. My conditions to work with the service we're out of the scope of what BulkSMS could provide, issue is on me, not BulkSMS.

Cons: Nothing, besides the fact that the SMS forwarder was not able to perform as per my requirements. Which is a contractual argument, nothing to do with BulkSMS directly.

Overall: My results and final decision are only due to the nature of my customers' requirements and in no way do (my failed results) reflect in any way or shape the service nor its quality. The support team is properly a good one too I may add. Great support, excellent attitude and very customer conscience.
I know this sounds too good as a review, but i really enjoyed working an debugging my issue with these people.

Pros: Hassle free integration with the deals magnet application. we had a timely response and a speedy resolution to an issue we had regarding sending message via api integration.

Cons: We have just started using this service for the deals magnet app which is yet to be launched. still too early to mention any.

Overall: BulkSMS was easily integrated with the deals magnet application. We had an issue and this was speedily resolved.

Pros: An incredibly user-friendly product with excellent support, perfect for delivering messages to a large group.

Cons: I haven’t experienced any drawbacks worth mentioning, only a positive experience.

Overall: I received outstanding support from Kaamil, even during the festive season when delays are usually expected.

Pros: I want to thank Kaamil especially for his dedication during the setup process. He ensured that everything was done and kept me in the loop throughout. Excellent job.

Cons: There could be a bit more coordination to make things quicker

Overall: Overall, I am glad and satisfied that Sender ID is working and Kaamil, BulkSMS agent did a great job