Audience

Companies and call centers looking for a software solution for building a hosted call center/contact center system

About Brekeke CCS

Brekeke Contact Center Suite (CSS) is a collection of software for building a hosted call center/contact center system. The software included in the suite are; Brekeke Customer Interaction Manager (CIM), Brekeke Contact Analytics (CA), and Brekeke CRM. Multi-tenant feature support. Multi-language Support (English, Japanese, Mandarin Chinese). Selection of Agents (i.e., Assign a call to the same agent who had already assisted the customer). Smart Call Queues (Allowed to program call queuing rules based on predefined conditions.). Brekeke Software, Inc., develops high-quality, innovative SIP communication software products for enterprises, and service providers. Brekeke's comprehensive SIP-based family of products enables organizations to seamlessly migrate or integrate IP communication systems into their communications infrastructure. Founded in 2002, Brekeke is headquartered in San Mateo, California.

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Integrations

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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Brekeke Software
Founded: 2002
United States
www.brekeke.com/call-center/

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Product Details

Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Support
24/7 Live Support
Online

Brekeke CCS Frequently Asked Questions

Q: What kinds of users and organization types does Brekeke CCS work with?
Q: What languages does Brekeke CCS support in their product?
Q: What kind of support options does Brekeke CCS offer?
Q: What other applications or services does Brekeke CCS integrate with?
Q: What type of training does Brekeke CCS provide?

Brekeke CCS Product Features

Call Center

Call Recording
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management