Alternatives to MetaCX
Compare MetaCX alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to MetaCX in 2026. Compare features, ratings, user reviews, pricing, and more from MetaCX competitors and alternatives in order to make an informed decision for your business.
-
1
Supportbench
Supportbench
Supportbench is a powerful customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.Starting Price: $35.00/month/user -
2
elevio
elevio
Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.Starting Price: $99.00 -
3
Tractivity
Tractivity
Tractivity is the UK’s leading stakeholder relationship management (SRM) software that streamlines all one-to-one engagement and communication in one place. Widely used in both the public and private sectors, the Tractivity SRM system supports organisations worldwide in managing projects whilst building trusted relationships with communities and stakeholders. Designed to help you work more efficiently and create impact through stakeholder engagement, Tractivity helps overcome problems such as silo working, poor engagement management, insecure data storage and fragmented data. Tractivity gives you access to all the tools you need to create impactful communications. Run successful stakeholder engagement projects and consultations from start to finish using a single source of truth. -
4
Product Fruits
Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behaviorStarting Price: $79 per month -
5
Borealis
Borealis
Our Stakeholder Engagement Software gives you the tools you need to build more effective engagement plans, improve relationships with stakeholders and align processes with industry best practices. It provides a single platform for managing all stakeholder engagement activities with additional modules to strengthen all areas of environment, social and governance. The Stakeholder Engagement module centralizes all stakeholder data and keeps it right at your fingertips to simplify day-to-day tasks. The Social Investment module makes it easier to create tangible value for both local communities and your organization. The Grievance Management module provides a structured and transparent process for handling grievances in a timely and effective manner. The Land Management module helps improve engagement outcomes and minimize risks of unnecessary work delays or stoppages by giving them the tools to centralize and map all land-based assets and create links with project stakeholders. -
6
FROGED
FROGED Technologies
FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions—always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: 1. Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. 2. Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. 3. AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools.Starting Price: $32.5 per month -
7
SurveyOL
SurveyOL.com
SurveyOL is professional, effective, and easy. It offers cutting-edge communication and feedback technology, once accessible only for "big" companies, now for small businesses as well. Select from a wide collection of question types including Multiple Choice, Image Choice, Dropdown, Textbox, Comment Box, NPS, Star Rating, Slider, Date/Time, Grid, Rankings, Uploads, and much more. More than 100 free survey templates are available to serve as the foundation for your custom surveys. SurveyOL provides flexible color themes and easy customization of color styles and fonts. You can increase your response rate by sharing your surveys via web, QR code, social media, SMS text messages, email invitations, and website embedding. Its real-time responses and robust analytical tools will help you meet your timeline and budget expectations. You can easily export survey results to Excel, Word, PPT or PDF. With SurveyOL, you can make better decisions.Starting Price: $19 per month -
8
Usersnap
Usersnap
Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. Usersnap is right for you if want to: ✔️ Create a user-centered and welcoming feedback culture ✔️ Streamline all product feedback to identify top roadmap contenders ✔️ Save time on communicating technical and design improvements ✔️ Conduct more in-product user research and unleash UX insights ✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.Starting Price: $69.00/month -
9
Smaply
Smaply
Smaply is the leading platform for journey management, empowering teams to design, manage, and scale customer journeys across organizations. Built for those who put customers at the heart of their operations, Smaply offers robust tools to visualize journey maps and personas, enabling clear alignment and shared understanding across departments. Getting started has never been easier – no more fear of the blank page! With Smaply AI you can create a journey map in minutes, while still being 100% in control every step of the way. With Smaply’s journey management functionality, you can create structured journey hierarchies, maintain consistency across touchpoints, and manage journeys as dynamic, living assets. The platform supports centralized governance while offering flexibility, making it ideal for scaling CX initiatives in complex organizations. One of Smaply’s key strengths is its rich ecosystem of integrations, such as Google Analytics, Microsoft 365, Jira any many more.Starting Price: €390.00/year -
10
CustomerGauge
CustomerGauge
CustomerGauge helps B2B companies leverage customer feedback & behaviors to align business initiatives, improve account retention, and increase revenue growth through up-sells, cross-sells, and referrals. The CustomerGauge Account Experience™️ platform enables B2B companies to monitor account engagement, collect feedback from key stakeholders, segment real-time results into custom dashboards, and map feedback to changes in NPS score & revenue. Through custom and native integrations, users can monitor engagement across a variety of activities including how often key stakeholders answer customer surveys, submit support tickets, open marketing emails, attend business reviews, and so much more. Other capabilities of the CustomerGauge Account Experience™️ platform include the ability to set KPI targets for closing the loop on feedback, identify accounts at risk of churning, and forecast the revenue impact of changes in NPS score. Get a demo today. -
11
UserIQ
UserIQ
Since 2014, UserIQ has helped businesses realize the full value of customer success by equipping teams with the product intelligence, customer insights, and user engagement tools needed to fight churn, grow the account, and align the entire business around users’ needs. UserIQ empowers CS teams to focus all departments on achieving users’ unique goals. With our platform, customer success becomes a business mindset, not just a function. -
12
BuyerAssist
BuyerAssist
With BuyerAssist, your sales teams power continuous value discovery and realization for your buyers, to build trust and accelerate revenue. Collaborate and win with your buyers by aligning with them on a shared definition of success, milestones and the jointly-operated plan to get there. Enable interactions that help you identify and define potential value for your buyers and create a plan to get there. Partner with your buying teams across personalized milestones and a jointly developed roadmap to buyer success. Empower your buyers with one-place-to-go for accessing contextually relevant information at any time. Unify all the buyer behavior data across their lifetime engagement to make business decisions. -
13
Klarion AI
Klarion AI
Klarion is an AI-powered customer feedback intelligence platform that transforms raw feedback from sources like support tickets, surveys, and reviews into prioritized, actionable insights. It doesn’t just surface keywords or topics; it uncovers the underlying pain points and shows their impact across customer retention, reputation, and revenue. Klarion then helps teams assign resolution tasks to the appropriate stakeholders, track progress, and close the loop so problems don’t recur. The system enables companies to detect recurring issues across all stages of the customer journey (from sales to support), align cross-functional teams around what matters most, and make data-driven decisions to improve experiences. By shifting feedback analysis from manual sifting to automated insight, Klarion empowers organizations to fix root causes faster, boost customer loyalty, and reduce churn. -
14
Kaizan
Kaizan
Kaizan uses conversation intelligence to highlight client health and what will increase revenue. Building the future of relationship management with innovative client-centric teams. Guiding your company to retain and grow clients with Kaizan's client intelligence platform. Kaizan uses advanced language models and conversation intelligence to extract the key tasks and actions you’ll need to enable client success. Kaizan populates client work streams for you; summaries of all conversations, the next steps, and risks and opportunities that assist the team with client retention and growth. Finally, an unbiased view of what’s really happening across your client portfolio. Stakeholder mapping is critical in managing client relationships as it helps businesses build trust, establish open communication channels, and create a collaborative partnership. We share our tips on how to do it effectively. Insights that will increase revenue. -
15
Kapture CX
Kapture CX
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.Starting Price: $39/month/user -
16
ReFrame Engage
WSD Digital
Advanced conversational intelligence for unparalleled customer experience. Context-aware solutions to provide the best customer experience within a single powerful platform.​​ Services are enabled by seamless, and hassle-free multi-channel interactions with your customers.​ Empowered, context-aware interactions to build relationships with your customers.​ Engage is a platform that enables one-stop context-aware communication and collaboration for any industry looking to improve and streamline their customer interactions for any business services while driving great customer experiences. The solution empowers employees to deliver effectively from anywhere, anytime using any mobile device.​ A requirement assessment questionnaire that identifies your unique needs.​ Configure staff, departments, divisions, and locations, and appointment time-slot creation. ​Create service time-slots at the level of any entity (staff/dept/location) with intervals suited for your business or service.​ -
17
Kilterly
Kilterly
Build and sustain strong customer relationships. Increase customer retention. Lower customer acquisition costs. How does Kilterly help you build long-lasting customer relationships? Our data-driven analysis engine tells you who is engaged, who is indifferent and who is ready to churn.Our proprietary survey tool was developed specifically for customer success. It even includes a unique way to measure customer sentiment based on responses. How likely is your customer to recommend your business or product? We give you the tools needed to measure NPS routinely and unobtrusively. Kilterly’s automated communication lets you create campaigns and task work-offs that take onboarding and nurturing of the customer relationship to a new level. Our platform lets you pick and choose which customer segments to reach out to when most needed. Multiple segmentation criteria are available. Structure your team’s workflow.Starting Price: $399.00/month -
18
NexJ CRM
NexJ Systems Inc.
Each of our 6 industry-specific products are tailored to your specific vertical to help you meet your business objectives. CRM for Wealth Management - helps advisors grow assets under management by forging deep client relationships. CRM for Private Banking - helps Relationship Managers grow assets under management by solidifying client relationships. CRM for Commercial Banking - helps bankers drive upsell and cross-sell opportunities by delivering personalized service. CRM for Corporate Banking - helps business bankers drive upsell and cross-sell opportunities by connecting insights and sales teams across regions. CRM for Sales, Trading & Research - helps users maximize profit and optimize capital usage CRM for Insurance helps agents drive renewals and cross-sell opportunities. Our products can meet all of your CRM needs in a single package – this includes Sales, Service and Marketing capabilities which are tuned to your specific industry. -
19
IMPACT ESG
MESA
Based on international GRI and CDP standards, IMPACT manages environmental and social performance, ensures compliance, minimizes risk and improves business value creation. IMPACT allows you to develop corporate strategy related to sustainability issues by creating collaboration among the company's top Managers in relations with Enterprise Risks. A smartphone, tablet, and pc application that allows you to raise the stakeholders’ awareness about sustainability, to collect their expectations also in terms of materiality analysis, besides involving, training and supporting corporate population. Focus your company on key sustainability indicators to improve your relationship with Stakeholders! With our App you can simplify and manage the process of Materiality Analysis and the drafting of Materiality Matrix. -
20
Totango
Totango
Totango is a customer success platform built to help businesses streamline operations, drive retention, and scale revenue without limits. Designed for cross-functional teams, it unifies customer data, health insights, and engagement tools into one connected system. With flexible dashboards, automated workflows, and best-practice playbooks, teams can efficiently manage complex accounts and multi-product environments. Totango equips organizations to understand customer health in real time, proactively reduce churn, and deliver value at every stage of the journey. Its enterprise-grade security ensures data remains protected while teams execute at scale. As companies grow, Totango adapts with them, supporting thousands of customers through digital programs or high-touch strategies. -
21
Vizibl
Vizibl
​Vizibl is a digital procurement platform that enables enterprise organisations to unlock the true value of their supplier relationships. Our enterprise-ready technology allows you to align key suppliers and partners around your business objectives, collaborate seamlessly on complex projects, source innovation from your supply base, and track ROI to prove the true value of your work. Whether you're looking to improve efficiencies, meet ambitious sustainability commitments, drive innovation for business growth, or harness supplier expertise for transformative new solutions, do it all in one place, in real-time, in Vizibl. ​ -
22
Customer Lifecycle Marketing
Right On Interactive
You can’t simply find best-fit customers. You must cultivate them. How? By enabling them to move seamlessly through each phase of the lifecycle, finding the right content or connection they seek along the way. This is the strength of Right On Interactive’s Lifecycle Marketing solution: empowering organizations to know exactly where a prospect or customer is in their relationship with a brand—from prospect to raving fan—and how best to approach them to maximize lifetime value. Your buyers want personalized content and expect it to be delivered through a preferred channel. With our Customer Lifecycle Marketing solution, marketers can now recognize and act on individual customer behaviors to create truly personalized experiences, on any channel, at each stage of their relationship with the brand.Starting Price: $300 per month -
23
dovyo CRM
dovyo Technologies
dovyo CRM embodies empowerment for every stakeholder—individual users, teams, and valued customers—fostering a culture of success across diverse business functions. By seamlessly integrating marketing, sales, and support functionalities, dovyo CRM acts as a catalyst for collaboration, efficiency, and growth. Its intuitive interface and robust features empower users to streamline processes, make informed decisions, and deliver unparalleled customer experiences. With centralized data and insights, teams can cultivate deeper customer relationships and drive impactful business outcomes. dovyo CRM's commitment to nurturing success extends beyond internal operations to elevate customer satisfaction, loyalty, and retention. In essence, it serves as a dynamic platform that aligns efforts inspires innovation, and propels organizations toward sustainable success in today's competitive landscape.Starting Price: $11/month/user -
24
TCS TAP
Tata Consultancy Services
Technology breakthroughs are enabling organizations to reimagine their sourcing and procurement functions into a virtual organization in order to drive agile and integrated processes, while aligning buying decisions with sourcing strategies. The new age of agile sourcing and smart procurement brings a different set of opportunities for the leaders, along with stakeholder expectations. Sourcing and procurement leaders are aiming to overcome functional silos, unifying end-to-end source to pay processes while exploring ways to leverage supplier relationships that can drive innovation as they try to improve performance and mitigate risks. Procurement 4.0 is characterized by boundary less source to pay functions, capability to act on “here and now” spend insights, zero-touch smart buying, and ability to leverage ecosystems. TAP can be deployed as an integrated source to pay suite as well as an independent module including TAP Sourcing, TAP Quick Bid, TAP Procure to Pay. -
25
Netformx SuccessXpert
Netformx
Cisco provides incentives to Partners to attain Customer Experience (CX) certifications. These enhance the Partner’s ability to deliver higher value and achieve greater end-customer loyalty throughout the customer experience lifecycle, from initial purchase to installation and activation right through to adoption and implementation. To acquire Cisco’s Advanced Customer Experience Specialization and collect Lifecycle Incentive cash rewards, Partners must pass an independent third-party audit to verify their compliance with the specialization requirements. After months designing and implementing a Customer Success Management (CSM) infrastructure to prepare for the audit, Partners find that today’s CSM applications do not have the automation required to meet the audit tooling needs. Consequently, additional months are spent manually transposing critical live customer data and information from various applications into the CSM to pass the audit. -
26
Heyday AI
Hootsuite
Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest. -
27
InsuredMine
InsuredMine
Help insurance agents maximize customer life time value - to sell more policies and retain more customers using digital insurance wallet, chatbot, and an agent portal. Features Include: 1. MOBILE APP - Policy Wallet, Push Notification, Reminders, Agent Details, Insurance Cards, Accident Checklist, Home Risk Scan, Customer Profile builder. 2. AGENT PORTAL - Analytics Dashboard, Renewal tracker, Deal Board, Email Integration, Customer Chat, Reports. 3. CHATBOT - Agent Connect, AI Driven QuotesStarting Price: $69per user per month -
28
Imenent
Imenent
Performance management is a process by which managers and employees work together to plan, monitor and review an employee's work objectives and overall contribution to the organization. Proper performance management focuses on the individual and the unique circumstance and not a generic template with a generic outcome. We are inspired by relationships and we value individuals. Our system was designed to focus on the individual. The performance excellence tool that every HR professional, individual, team and organization use, to show their true value and potential. Aligning company and department vision with performance. Aligns strategy with overall goals and objectives at different levels. A relationship based performance management system which builds a culture of authentic performance conversations. Imenent is web-based with no installations needed on any of your devices computers or networks. Equal pay for equal value. Employment Equity made easy.Starting Price: $1.98 per employee -
29
Evalinator
Evalinator
Create systematic growth and trusted relationships using consultative sales methodologies. You and your clients can assess the current state across one or more dimensions, execute collaboratively towards the desired vision, and quantifiably demonstrate the value realized over time. Ideal for coaches, consultants, marketing, account managers, and sales. One of the biggest barriers to securing buy-in is a vision of what improvements must be made. Evalinator’s benchmarking and analysis tools enable you to align interested stakeholders to a common understanding. That drives meaningful conversations. Whether it’s your own account planning or a client that you are working with, you need a collaborative action plan that stems directly from the desired vision. Evalinator’s goal setting and tracking makes progress enjoyable and purpose driven.Starting Price: $6.95 per month -
30
Staircase AI
Staircase AI
Staircase AI is pioneering Customer Relationship Intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights that are impossible to spot with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase AI reveals deep human signals and uncovers customers' health, sentiment, journey events, risks, and opportunities. Our cutting-edge technology analyzes all of your customer interactions, including emails, chats, Slack activity, video calls, and more. It then connects between the human signals to generate relationship-based insights such as stakeholder changes, positive or negative sentiment trends, problematic topics, and more. Combined with existing product analytics, our human analytics provides the missing element to fully understanding your customer to grow at scale and fight churn. -
31
Aligned
Aligned
Aligned is a powerful customer collaboration platform designed to streamline the sales and customer success processes. By consolidating everything buyers need in one place, Aligned eliminates the chaos of email threads, file sharing, and juggling multiple tools. It simplifies the buying experience, helping sales teams build strong business cases, track mutual success plans, and accelerate deal closure. With real-time collaboration, task assignments, and transparent communication, Aligned fosters better alignment between sales teams and customers, ensuring a smooth and efficient journey from prospecting to onboarding.Starting Price: $29/seat/month -
32
Beupify
Beupify
Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of the eye-catchy widgets! Leverage customer feedback to enhance your brand identity, increase conversion rates and eventually create long-term customer relationships. Raising business value is easy with Beupify's eye-catchy and targeted notification widgets. Update your customers with eye-catchy widgets and targeted notifications. Customer feedback is the key to your success! Make sure you have channels to collect task-based feedback and analyze user behavior. You'll be happy to see how your business grows and product improves based on the one-of-a-kind tools and collected feedback.Starting Price: $11.96 per month -
33
Novarete
Novarete
Novareté engages and aligns employees around company values using always-on technology to strengthen culture and drive performance. Novareté moves your organization’s core values out of the handbook and into your culture. Our online platform helps to promote your vision and values to create stronger relationships, encourage team harmony, and boost overall performance. Research shows that the most successful companies go beyond simply talking about values – they actively infuse their values to influence day-to-day behavior. Novareté provides the tools and support that bring your organization’s values to life. Novareté uses Kudos, Contributions, Dilemmas, and Point Standings to engage your team and foster a deeper understanding of your values, and the Wiki provides an expert knowledge base that defines and explains organizational values. Continually available through the online platform and mobile apps. Measureable using the Analytics Dashboard and Ve.Q™ comparisons. -
34
Ecosystems
Ecosystems
Ecosystems is the leading software-as-a-service (SaaS) platform for collaborative customer value management. From sales to customer success, providers leverage Ecosystems to quantify and align with customers on the business value being delivered. Through AI-driven analytics and integrations like Salesforce, Microsoft Dynamics, Gainsight, and HubSpot, individual value conversations are transformed into a centralized cloud asset for improved decisions throughout the organization. Visit our website to learn how leading companies such as Google Cloud, Palo Alto Networks, and ServiceNow use Ecosystems. -
35
Wizaplace
Wizaplace
Wizaplace : the all-in-one marketplace creation plateform Wizaplace supplies an all-in-one platform for creating marketplaces. The Saas solution integrates in a single environment all the required functions to build and manage a marketplace. The plateform is based on a completed functional core with back office for administrator and sellers, and front office for clients. Wizaplace offers an easy-to-use, complete and strong solution for any type of marketplace : BtoC, BtoB, CtoC, products or services. Strengths of Wizaplace solution - Intuitive all-in-one solution - Quick implementation of marketplace - No commission on Wizaplace's customers' sales - A robust Saas technology Companies from all sectors and sizes have chosen Wizaplace to launch a marketplace : startups wanting to quickly validate their business model as large groups looking for growth levers. -
36
Kodiak Hub
Kodiak Hub
Transform the way you and your suppliers do business! Are you looking to unlock more value from your supply chain, suppliers, and partners? Join Kodiak Hub to accelerate procurement excellence, maximize top-line value and drive innovation together with the best suppliers. Kodiak Hub’s intuitive SRM platform boosts efficiency and performance through automation, data enrichment and advanced analytics leveraging your supplier data and market information into actionable insights. Kodiak Hub's platform offers a modular suite of supplier relationship management solutions that teams can plug n’ play to capture supplier data & information, spot supply chain risks, manage contracts, categories, documents, and products, assess and audit compliance, evaluate and improve performance and drive innovation. Unlock the value that resides in the different phases of a buyer-supplier relationship! -
37
VirtlX
VirtlX
VirtlX is an AI-enabled B2B, SaaS platform that spots hidden profit leaks before they hit your bottom line. Stop Leaking Profit Through People and Process Gaps AI-driven cycle analyses multiple data sources & identifies issues Perceive customer signals → Reflect on employee feedback → Enrich with instant training - No L&D Team Required! All in one platform VirtlX is a fully customizable solution for multi-industry business performance, designed to assist businesses of all sizes. VirtlX delivers a strong ROI with quantifiable deliverables & insights to assist in decision-making towards a people-centric, successful business. Simple approach to customer and employee sentiment as well as in-house training. Cost-effective, scalable subscription model with flexible commitment terms. Understanding customer engagement, feedback, experience and loyalty patterns are key fundamentals necessary for a company’s marketing efforts to be successful.Starting Price: $9.00 per month -
38
ClientTether
ClientTether
ClientTether’s leading franchise management software was designed and built by franchisors to fundamentally change their system’s ability to scale growth, provide customers with an incredible experience, and to create meaningful engagement to boost retention and bolster their online reputation. It has grown to be the #1 Franchise Software in 2024 and the leading Franchise Sales CRM in the industry. Because we’ve been in our clients’ shoes, we made our franchise platform incredibly easy to use, simple to deploy, and powerful, so they can spend their time running their business and not letting their business run them. We help service businesses and FranDev teams optimize their lead response, sales, quoting, online reputation management, and operations processes through natively integrated automation tools including text, phone, email, chat, and internal communication. This is all tied to a CRM platform designed to support franchising and multi-site service companies with Data. -
39
Microsoft Customer Experience Platform
Microsoft
Bring your customers into focus with the new Microsoft Customer Experience Platform. Siloed data can make it hard to get a holistic view of your customers and create long-lasting relationships. See how to gain the visibility you need. Unlock the value of your customer data to create personalized experiences. Deliver more relevant customer engagements and build deeper connections using a platform that puts you in control of your customer data. Directly connect with your own customers on your own terms with full ownership of data. Predict customer intent to deliver the right content in the right channel in the right moment. Deliver connected customer experiences across every touchpoint with AI-orchestrated journeys. Bring together transactional, behavioral, and demographic data in real time to create an enriched 360-degree view of your customers for actionable insights. -
40
CFN Insight
Clarivate
Clarivate Customer Experience (CX) Services, formerly CustomersFirst Now, is created on the principle that all companies must place customers at the center of their business in order to be successful both operationally and financially. We help companies place customers first – and do so with a sense of urgency. Every customer touchpoint is an opportunity to delight or disappoint a customer, so knowing what is working and not working for your customers is key to your success. Both B2B and B2C organizations who adopt our program see higher revenue, better retention rates and improved margins. Using our proven data-driven approach, we’ll help you identify the biggest drivers of churn and customer pain points to then develop actionable opportunities that drive financial and CX results. CFN Insight is the leader in customer journey mapping software with the most advanced visualizations, reporting, action scorecards, dashboards, and insights available. -
41
Locobuzz
Locobuzz
Locobuzz is a unified customer experience platform that converges technologies like Artificial Intelligence, Machine Learning, Big Data, Analytics to help brands forge stronger relationships with their customers and increase their lifetime value. We connect organizations with their customers across a spectrum of digital channels and leverage analytics and automation to increase efficiency across business processes and create a seamless experience for customers. Founded in 2015, Mumbai Headquartered Locobuzz's SaaS platform empowers prominent Fortune 500 companies’ marquee brands across sectors. Locobuzz Platform unifies various functions on its platform such as Marketing, Customer Experience, CRM, Analytics and Automation, Reputation and Crisis Management, Data-driven Social Media Management, Competitive and Market Intelligence, Rich and detailed Customer Intelligence, Monitor Brand Chatter, Identify Influencers all on a single Unified Platform.Starting Price: $300/month -
42
Sizze
Sizze
Designers can use Sizze's interactive prototyping features and additional design tools to create more engaging and functional user interfaces. They can also collaborate more effectively with their team and stakeholders, and quickly iterate on designs based on feedback. Marketers can use Sizze to create user interfaces that are more engaging and effective at communicating the value of a product or service. By working closely with designers and developers, marketers can ensure that the final product is aligned with the company's marketing goals and objectives. Developers can turn design prototypes into fully functional applications using Sizze's integration with other software and development tools. This can help streamline the development process and ensure that the final product meets the needs of both clients and users.Starting Price: $26 per month -
43
TIBCO Graph Database
TIBCO
To unveil the true value of constantly evolving business data, you need to understand the relationships in data in a much more profound way. Unlike other databases, a graph database puts relationships at the forefront, using Graph theory and Linear Algebra to traverse and show how complex data webs, data sources, and data points relate. TIBCO® Graph Database allows you to discover, store, and convert complex dynamic data into meaningful insights. Enable users to rapidly build data and computational models that establish dynamic relationships among organizational silos. These knowledge graphs deliver value by connecting your organization’s vast array of data and revealing relationships that let you accelerate optimization of assets and processes. Combined OLTP and OLAP features in a single enterprise-grade database. Optimistic ACID level transaction properties with native storage and access. -
44
AppO
Kepa Software
AppO turns very complex decisions into a simple process by breaking them into small consumable steps. Value measures can be any mix of tangible and intangible criteria in an unlimited hierarchy, for example including full cost/benefit complete with business ratios and ESG measures. AppO is typically used to select and prioritise project portfolios. AppO can analyse unlimited opportunities, prioritizing them in order of relative business value, and can identify unbalanced portfolios by highlighting overspend or underspend on any value measure. AppO can include unlimited opinions of what represents value, which will allow you to understand how any stakeholder or group will assess the available opportunities in detail. AppO can also generate the logical consensus among stakeholders, highlighting where differences occur and where compromise may be required. Inclusion of ESG value measures help prove your ESG credentials and including strategic drivers will increase strategic alignment.Starting Price: $59 per user per month -
45
Symbe
Symbe
Symbe is an intelligent business case platform that enables value‑based sales professionals to build deal‑winning business cases in seconds through an intuitive, enterprise‑ready interface. It automates the creation of standardized, data‑driven templates that map buyer needs, surface pain points, and quantify the cost of inaction to create urgency. By aligning solutions to customer priorities from day one and empowering champions with clear, shareable cases for stakeholders from finance to the C‑suite, Symbe accelerates sales cycles and boosts win rates without sacrificing pipeline volume. Integrated analytics and collaboration features standardize best practices across reps, while SOC 2 Type II certification and GDPR compliance ensure a secure, scalable rollout for global teams.Starting Price: $98 per month -
46
CogniSaaS
CogniSaaS
CogniSaaS is a customer-centric onboarding and implementation platform that helps enterprise SaaS businesses achieve faster time to value. It minimizes the usage of silos of tools; improves collaboration with customers and internal stakeholders; tracks and prioritizes hundreds of projects for value delivery through data visualization, visibility, and accountability.Starting Price: Custom Pricing -
47
Gemseek
Gemseek
Deliver outstanding customer experience where it matters Đ°nd grow your business. The GemSeek CX platform empowers companies to woo and grow customers worth millions of dollars. Measure how well you keep your promises at every touchpoint and get crystal clarity how to transform your business to indulge customers beyond satisfaction. A scalable solution to give you clarity and guide your everyday decisions. In the first 3 years after implemention it can help you increase customer satisfaction YOY by at least 15pp, retain 40% more customers, get 10% more revenue from closed-loop customer feedback initiatives, and spend 30% less on customer support. GemSeek customer experience platform enables multi-country programs where you understand what impacts customer satisfaction. Measure experience in real time across all channels and identify key satisfaction drivers. Provide AI-driven recommendations for retaining and growing customers. -
48
Orchestra
Orchestra
Orchestra helps companies connect with their investors and employees by providing an equity management software. We cater to businesses with many stakeholders helping them build better stakeholder relationships. We believe that investing in private companies can help build local economies and brings confidence in investors.Starting Price: $2 NZD per stakeholder per mo. -
49
ValueOps VSM
Broadcom
To compete in a fast-paced, competitive, evolving global marketplace, the way companies deliver value to customers determines their ability to succeed. Traditional methods have been proven to be too slow and expensive to keep up with the pace of the digital world. Value Stream Management is emerging as a key strategy to meet this challenge. It aligns teams across the enterprise and provides the data transparency and capabilities needed to optimize efficiency, reduce waste, and foster trust between stakeholders. Our latest research shows that leading organizations are adopting value stream management, and are experiencing faster delivery, improved decision-making, and greater transparency. Broadcom Software’s ValueOps platform delivers on the promise of value stream management (VSM) as the first to combine business and investment-oriented product management with advanced, operationally-focused agile planning and management capabilities. -
50
Jambo
Jambo™
Jambo is stakeholder relationship management (SRM) software built to help organizations and governments centralize, monitor, and report on all engagement and consultation data. It's designed for teams that need a clear way to review and demonstrate their history of engagement with stakeholders, communities, regulators, and other external groups. Jambo is widely used across many sectors, including government, infrastructure development, utilities, and resource development. By replacing scattered spreadsheets and manual tracking, Jambo enables users to securely and efficiently log every interaction, communication, issue, and commitment, creating a comprehensive record of engagement. Its reporting tools make it easy to generate project updates or produce detailed reports to satisfy regulatory consultation requirements. With an intuitive interface and fast data entry, Jambo simplifies engagement and consultation management, reduces risk, and supports stronger stakeholder relationships.Starting Price: $995 per month
