Boatsetter

Pros: Nothing. The entire experience was negative. I’ve writer a detailed account of the transaction in the cons section.

Cons: I paid over $700 for what was supposed to be a fun, hassle-free day on the water with my family, but this experience was a complete nightmare and a blatant case of false advertising.

First, the owner failed to mention until the day before that we’d need to tow the boat ourselves — a major inconvenience that required last-minute scrambling and extra time. Many of the features listed in the rental — the GPS, depth finder, stereo, floating island, radar, cooler, and especially the large tube for our kids — were either broken or completely missing. We spent most of our “rental time” driving across the lake and to another marina just trying to get basic equipment like a tow rope and a tube that would stay inflated longer than two minutes.

Despite providing receipts and clear evidence of this mess, the owner continues to deny responsibility and Boatsetter has done the bare minimum, offering back only a tiny portion of their booking fee (a measly 10%) because they claim the rest is out of their control.

This entire experience was nothing like what was advertised — and cost us time, money, and a ruined family day. The only reason I didn’t immediately leave a one-star review was because the owner was polite — but politeness doesn’t excuse deception and lack of accountability.

Save yourself the frustration, wasted money, and disappointment — do not trust this boat owner or Boatsetter. This platform clearly doesn’t protect renters from false advertising or hold their owners accountable.

Overall: Overall awful. Renter beware! The company allowed for false advertisement and mishandling of the entire situation.