Audience
Education institutions and administrators seeking a solution to track detailed information about students, parents, and operations
About BlackBeltHelp
BlackBeltHelp produces OneStop, the leading artificial intelligence, and predictive analytics-powered higher education customer service and student success SaaS platform which is used by over 200 institutions and supports over 6 million students. Colleges and universities partner with BlackBeltHelp to provide an Amazon-like customer service experience, retain students and increase enrollment. BlackBeltHelp also supports schools districts and healthcare organizations. Delivers relevant information for students’ multiple requests at a single place while reducing the number of help desk interactions. Technology-driven & personalized 24x7 support to ensure student as well as institutional success. Implement conversational AI to create a robust self-service experience that supports your institution & students. A personalized & focused outbound SMS campaign to communicate right information to students that empowers them to take a specific action.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
BlackBeltHelp
Founded: 2012
United States
www.blackbelthelp.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
BlackBeltHelp Frequently Asked Questions
BlackBeltHelp Product Features
Artificial Intelligence
Chatbot
Process/Workflow Automation
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Rules-Based Automation
Virtual Personal Assistant (VPA)
Help Desk
Real-time Chat
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Higher Education
Admissions Management
Financial Aid Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal
