Audience
Companies seeking a tool to retain and grow their business by offering great customer service and help
About Basic Online Service Desk / Help Desk
Meet your customer demands with greater speeds and get them singing your praises. They'll want to deal with you more frequently! Speed up the creation of jobs and tickets, assign and resolve more accurately with loaded suggestions for calls. With defined templates, you minimize the need for typing repetitive text and so, therefore, generate tickets faster. With predefined solutions dependent on call types raised, you have the potential to provide more first call resolutions. Automatically create calls from emails and have them routed to the appropriate team member. Escalation email alerting for call assignments, overdue calls and task assignments. Export call data and key metrics to MS Excel for further analysis. Product and problem analysis option for quality control tracking. Costs / compensation & revenues option for financial reporting. Our web-based Service Desk app caters for complex workflow routing.
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Pricing
Free Version:
Free Version available.
Integrations
No integrations listed.
Company Information
Basic Business Systems
Founded: 1979
United Kingdom
www.basiconline.net/saas-cloud-service-desk-x.html
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online
Phone Support
Basic Online Service Desk / Help Desk Frequently Asked Questions
Basic Online Service Desk / Help Desk Product Features
Help Desk
Automated Routing
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management
Alerts / Escalation
Community Forums
Customizable Branding
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Real-time Chat
Ticket Management
