Alternatives to Backsy.ai
Compare Backsy.ai alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Backsy.ai in 2025. Compare features, ratings, user reviews, pricing, and more from Backsy.ai competitors and alternatives in order to make an informed decision for your business.
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1
Jotform
Jotform
Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. -
2
SurveySparrow
SurveySparrow
Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. -
3
Userback
Userback
Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.Starting Price: $7 per month -
4
Usersnap
Usersnap
Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. Usersnap is right for you if want to: ✔️ Create a user-centered and welcoming feedback culture ✔️ Streamline all product feedback to identify top roadmap contenders ✔️ Save time on communicating technical and design improvements ✔️ Conduct more in-product user research and unleash UX insights ✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.Starting Price: $69.00/month -
5
Feedback Widget
Feedback Widget
Feedback Widget is a user-friendly tool designed to simplify the process of collecting and analyzing user feedback directly from your website. With easy installation and integration, it allows you to embed customizable widgets or utilize a straightforward API to gather insights from visitors in real-time. The platform offers intuitive graphs and charts for quick analysis, enabling data-driven decisions to enhance your product and marketing strategies. By capturing user input at the moment they experience your site, Feedback Widget helps identify feature ideas, report bugs promptly, and refine your sales pitch using customers' own words. It provides a lightweight, cost-effective solution without unnecessary features, offering both free and one-time payment options for unlimited usage.Starting Price: $49 one-time payment -
6
Roadloom
Roadloom
Roadloom is a customer feedback management platform designed to help businesses turn feedback into actionable insights. With features like centralized feedback collection, data-driven prioritization, and strategic roadmap planning, Roadloom empowers product teams to make informed decisions and build products that truly meet customer needs. By aligning teams around clear priorities, improving collaboration, and utilizing a public roadmap, Roadloom enables companies to drive product success and reduce customer churn.Starting Price: $39/month -
7
Feedio
Feedio
Feedio is an all-in-one customer feedback and analytics platform built for digital professionals, SaaS companies, and e-commerce businesses. It helps teams collect, analyze, and act on customer feedback to improve satisfaction and retention. Using tools like sentiment analysis, trend tracking, and NPS scoring, Feedio transforms raw feedback into actionable insights. Businesses can identify promoters and detractors, refine product strategies, and deliver better customer experiences. The platform also allows users to curate verified testimonials to strengthen brand trust and credibility. With an intuitive dashboard and automation features, Feedio empowers businesses to turn feedback into meaningful growth. -
8
Feeedback
Feeedback
Decode customer Feeedback and build what matters! Understanding your customers is the key to growth, but collecting and analyzing feedback can be overwhelming. Feeedback is your AI-powered solution to gather real-time user reviews, track churn, and uncover actionable insights to shape the future of your SaaS. AI-Powered feedback analysis : Instantly decode user sentiment and key pain points. Churn prediction and monitoring : Identify and reduce customer drop-off before it happens. Automated review collection : Seamlessly gather insights without disrupting user experience. Opportunity discovery : Uncover trends to prioritize the right product improvements. Customizable Dashboards : Track and visualize customer feedback in real time. Unlike generic survey tools, Feeedback uses AI to automate, analyze, and extract meaningful insights instantly, so you can act fast and stay ahead of your competition. Ready to build what your customers actually want? -
9
Unwink AI
Unwink AI
Unwink AI is an advanced customer intelligence platform designed to process and analyze both structured and unstructured feedback data. It uses AI-powered tools to extract valuable insights, automate complex workflows, and provide real-time reports that help businesses enhance customer experiences, boost product development, and improve operational efficiency. With features like sentiment analysis, multilingual support, and personalized AI assistants, Unwink AI enables teams to quickly detect trends, manage feedback loops, and make data-driven decisions that elevate customer satisfaction and optimize business strategies. -
10
RecRam
RecRam
RecRam is an AI-driven platform designed to enhance customer support and feedback collection through video and voice solutions. It allows customers to record and share their experiences, demonstrate product usage, and report technical issues via interactive video responses, eliminating the need for time-consuming interviews or on-site visits. It offers browser-based recording with multi-camera support, voice recording, screenshot capabilities, and file uploads, ensuring comprehensive issue documentation. RecRam's AI-powered analysis automatically transcribes, summarizes, and extracts key insights from these video responses, including sentiment analysis to detect customer emotions. Businesses can embed customizable video-enabled survey buttons and pop-ups on their websites, facilitating seamless visitor feedback. It integrates with existing workflows through RESTful API, webhooks, and Zapier, and prioritizes data security with GDPR compliance, and SSL/TLS encryption.Starting Price: $65 per month -
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Hello Customer
Insider Metrics
Hello Customer is the end-to-end customer feedback management platform that lets you collect, analyse and react to customer feedback in real-time. Set up customer satisfaction surveys with NPS, CSAT or CES and open feedback fields. Our AI engine ISAAC provides you with sentiment analysis and categorisation of the feedback so you can immediately see where your product or service is doing well or where you need to improve. -
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Seven24
Seven24
Capture real feedback when users interact with your product. Our AI then turns it into actionable tasks. Gather direct insights from customers. Address issues quickly and privately while celebrating positive feedback publicly. Topic modeling turns feedback into prioritized tasks, sorted by feedback volume. Provide a link or CSV file during onboarding, and we'll turn your feedback into tasks. Use sentiment analysis to guide positive feedback to review platforms. Analyzing thousands of hours of recordings used to be impossible without a massive team. Seven24 collects and analyzes feedback to determine sentiment. Positive feedback prompts users to leave reviews on platforms like Google Maps and Trustpilot. Negative feedback generates actionable tasks in your dashboard, helping you address issues quickly and earn customer loyalty. Analyzing thousands of hours of feedback used to require a large team. Now, with Seven24’s generative AI, the process is effortless.Starting Price: $49 per month -
13
HappyOrNot
HappyOrNot
The genuine feedback collected with our Smileys helps you improve customer experience and drive growth, efficiency and profit. Happy customers buy more! Capture emotions here and now. Improving customer experience is a continuous cycle of gathering high quantities of reliable feedback and taking action. Transform your business with real-time customer insights. If you’d like to learn more about our Smiley feedback solution and how it can work for your specific business needs, we’re here to help. HappyOrNot enhances your customer experience, uncovers issues and presents ways to fix them. Let the feedback flow in and share it across the organization and inspire service excellence. It’s one of those things that simply work. Our Success Services give you the tools and best practices to transform your organization. A successful analytics tool is fun to use and provides accurate predictions and real-time insights. -
14
Zonka Feedback
Zonka Feedback
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth. With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.Starting Price: $199.00/month -
15
ClientZen
ClientZen
All your customer feedback is automatically consolidated and transformed into actionable insights with AI. Consolidate scattered feedback across all channels and teams (sales, support, customer success). Never miss a valuable insight again. Save hours by replacing the slow feedback analysis process with fully automated tagging that you can control. Easily measure if your latest release causes happiness or complaints. Understand the timeline evolution of a problem with each iteration. Spot emerging trends and potential customer pain points on the rise. Validate the topics that matter the most for any of your customer segments. All your feature requests are counted, tagged automatically and made even more powerful with advanced sentiment analysis. Understand how your product updates solved a problem or improved a pain point through feedback from your customers. ClientZen helps you answer questions faster, so you can focus on the vision.Starting Price: €100 per month -
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Syncly
Deep BlueDot
Syncly (YC W23) turns daily customer feedback into actionable product and operations insights, helping you make sense of the voice of the customer data and proactively address issues before they churn. With Syncly, you can: - Centralize feedback from various sources: Syncly integrates seamlessly with your CX tech stack, even aggregating app reviews, surveys, calls, and more. - Dynamic Sentiment Analysis: Syncly tracks customers' sentiments from their feedback, allowing you to engage them at the right moment. - VoC Report Automation: No more manual tagging and Excel marathons. Syncly automates VoC reports with powerful charts and dashboard features. - AI Search: Ask Syncly AI to answer critical business questions and get a concise overview of customer feedback from everyday queries. -
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Survicate
Survicate
Survicate is an effortless survey software for getting continuous customer insights at scale. - Run customized surveys via email, link, website, in-product, or mobile apps - Connect with tools through native integrations - Collaborate with teammates - Get insights from customers at all stages of the user journey - Automate feedback collection and track metrics - Analyze and act on feedback to improve satisfaction, reduce churn, build better products, and develop effective marketing strategiesStarting Price: $0 per month -
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Clarity
Clarity
Empower your whole team to stay close to your customers. Powering teams building something people want. You spend hours getting customers on the phone and get the most out of every minute. Track every follow-up and never drop the ball. Track speaker and sentiment to improve your pitch. Automatic feedback extraction to spot trends across calls. Upload call scripts to track answers to important questions. Share and rewatch the important parts of a call. Share product feedback directly from the voice of the customer. Clarity will enrich your Linear tickets with customer context. Send notes and highlights to Slack after every call to keep your team in sync. Clarity automatically extracts requests, pain points, and more. Track every piece of feedback a customer gives to close the loop. Feedback is aggregated into trends so you can spot opportunities. Insights form across conversations, not just in individual calls. -
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UserJot
UserJot
UserJot centralizes customer feedback from Slack threads, support tickets, emails, and spreadsheets into public or private boards where users and team members can vote, discuss, and prioritize ideas in one place. Smart grouping automatically clusters similar requests, while vote counts surface feature trends so engineering teams know exactly what to build next. It generates a public roadmap that updates as ideas advance and produces synchronized changelogs that notify users when features ship, closing the feedback loop. It supports anonymous guest submissions, seamless setup with no credit card required, and intuitive management of boards, votes, and discussions without manual effort. By unifying feedback collection, prioritization, roadmap publication, and release communication into a single, easy-to-use interface, UserJot empowers SaaS product teams to make data-driven decisions, ship the right features faster, and reduce customer churn.Starting Price: $29 per month -
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UserVitals
UserVitals
Capture feedback in seconds, plan roadmaps, and share product updates,all within a user-friendly and affordable platform. A seamless feedback management process was created for high-growth teams. Create a unified feedback collection process for your entire team that ensures no customer insights slip between the cracks. Stories in UserVitals are collections of insights and feedback from different platforms. Gain a deeper understanding of your user needs, evaluate feature requests, and tailor your solutions accordingly. Improve alignment and transparency across your team with a road mapping tool that organizes, visualizes, and tracks a project's progress in real-time. Filter and group users and analyze cohort numbers. Inform your customers about new product changes made based on their feedback. Your team is making great product changes. Make sure your customers can see them. Introducing changelogs and custom widgets. Involve users in every step of your product improvement.Starting Price: $50 per month -
21
Quickhunt
Quickhunt
Quickhunt is a modern tool that helps product and customer-facing teams manage user feedback in one place. It simplifies the entire feedback process—from collecting insights to prioritizing what to build next. With features like a visual roadmap, in-app surveys, and a built-in changelog, Quickhunt makes it easy to keep users informed and involved. You can centralize feedback from different channels, spot trends, and turn real user input into meaningful product decisions. Whether you're building a new feature or planning long-term goals, Quickhunt keeps your team focused on what matters most to your users. It’s built for speed, clarity, and collaboration, so your team can stop guessing and start building with confidence. Simple to use, easy to set up, and free to get started—Quickhunt is the smarter way to stay connected with your customers and grow your product the right way.Starting Price: $79/month -
22
YesUsers
YesUsers
YesUsers is an AI-powered platform designed to centralize, manage, and act on user feedback effortlessly. It collects feedback from multiple channels like email, Slack, and social media, then organizes it with AI-driven tagging and categorization. Features include AI-powered impact scoring for prioritizing requests, intelligent product roadmaps, and a smart changelog to keep users informed. YesUsers saves teams 15+ hours weekly, boosts user engagement with voting and collaboration tools, and improves customer satisfaction with real-time updates. Ideal for building user-driven products, fostering loyalty, and driving business growth. -
23
UseResponse
UseResponse
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.Starting Price: $149.00/month/ 2 Agents -
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Aptitude
Aptitude
Let our AI conduct and analyze conversations with hundreds of customers, delivering the depth of an interview at the scale of a survey. Replace manual research methods with AI-moderated interviews and understand your customers at speed and scale. Customize your own AI interviewer by building your own discussion guide, adding moderator instructions, and adding relevant files about your study. Conduct hundreds of interviews at once. Our AI interviewer engages participants in meaningful conversations and delves deeper to uncover the reasoning behind their responses. Effortlessly summarizes transcripts, identifies key themes, and delivers actionable insights to help you make informed decisions that drive business growth. Aptitude offers a range of use cases to fully understand your customers, inside and out. Get deep qualitative and quantitative feedback on new products. Automatically interview churned users so you can get feedback immediately.Starting Price: $99 per month -
25
Emotics
Adoreboard
Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions. Measure the intensity of emotion expressed by customers across 8 emotion indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX. Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk. Emotics makes sentiment analysis redundant and goes further than NPS.Starting Price: $289 per month -
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Kaleido
Kaleido
Turn user pain points into product decisions that matter. Four steps to meet your team's needs. From raw ideas to actual results. Collect quantitative and qualitative user data in a unified workspace. Convert 1000 user feedbacks into 10 projects or features using AI pattern recognition and atomic research approaches. Use Kaleido's automatic reports to identify the most critical projects to work on. Help team members understand the idea behind each product task. Analyze input and identify patterns. Let Kaleido's AI help you. Simplify user data structures, consolidating 1000 ideas into 50 projects. Once patterns are identified, access all relevant user data gathered inside. Make informed decisions about which areas of your product to focus on. Determine which points are most frequently highlighted by your users. View the overall data of your user base. Identify trends in the issues. See the important user data.Starting Price: $120 per month -
27
Zence Feedback
Easyrewardz
Capture real-time customer feedback, analyze sentiments, and enhance customer experience with automated feedback collection and analytics Key Modules 1. NPS (Net Promoter Score) Detractor Management Sentiment Analysis Google Reviews 2. CSAT (Customer Satisfaction Score) Customer Data Insights Automation & Optimization 3. Reviews Customer Insights & Engagement 4. Surveys & Polls Custom Feedback Collection Common Features Omnichannel Feedback Collection – Gather insights via Email, SMS, WhatsApp, and Surveys Real-Time Analytics – Monitor sentiment trends with AI-powered reports -
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KoalaFeedback
KoalaFeedback
Stop juggling scattered user feedback! KoalaFeedback is your free, all-in-one platform for B2B businesses to capture ideas, prioritize features, and keep users in the loop. Centralize all feedback in a dedicated portal. Understand user needs by surfacing popular requests through voting and comments. Organize feedback into logical boards (by product area or feature set) to identify key themes and make data-driven product decisions. Build trust with public roadmaps, clearly showcasing what's planned, in progress, and completed using customizable statuses. Customize your portal with your domain, logo, and colors for a seamless brand experience. KoalaFeedback empowers your team to collaborate, manage feedback efficiently, and build better products users love – all for free.Starting Price: $0 -
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Monterey
Monterey
Copilot for product-led growth companies to collect, analyze, and drive user insights at scale. Set up feedback infrastructure in seconds. Design a feedback experience that encourages users to share more. Integrate Monterey with your everyday essentials. Consolidate all feedback, free your product and engineering team from endless categorizing and tagging feedback, so they can spend more time talking with users (with engaging questions). Stop prospecting for hidden gems in your customer feedback. Make sense of a large quantity of messy data in seconds. Give product, support, and user research teams a powerful kaleidoscope to zoom in & out on the data points that matter.Starting Price: $90 per month -
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CX Index
CX Index
On the platform, you can capture feedback and utilize a host of tools designed to augment that feedback and help you deliver better customer experiences. You can also use a suite of tools that allow you to improve brand reputation, listen to and message your customers across all the leading social media platforms. Sophisticated integrations and automation make contacting your customers easier than ever. Improved customer loyalty and retention contribute directly to ROI. A greater understanding of feedback means enhanced operational efficiency and better CX delivery. Capture and analyze customer feedback on any channel at any time. Take your feedback and turn it into actionable insights to improve your bottom line. Empower your teams to turn your unhappy customers into your biggest fans. Understand how your customers really feel about your brand with robust analysis and of important customer feedback and sentiment from all channels. -
31
AlloReview
AlloBrain
Create more effective campaigns and improve your customer knowledge by connecting the customer information collected in feedback to your CRM. Thanks to real-time analysis, leverage positive feedback and engage with your unsatisfied customers. Engage 100% of your customers based on their feedback. Our AI analyzes each feedback in real-time to provide a personalized response to the customer based on their comments and satisfaction. Maximize the potential of your promoters and engage your detractors with a response to their dissatisfaction. Improved customer experience when they want, customers receive an answer to their needs. Cost optimization reduces your department's expenses: a cost-effective solution with a 600% ROI. -
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AskNicely
AskNicely
Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. AskNicely also integrates with the top tools businesses use every day. -
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Netigate
Netigate
Netigate is a feedback platform that allows you to collect and manage valuable business insights using online surveys. Specialising in Voice of the Customer and Voice of the Employee feedback, Netigate is the complete GDPR-compliant solution for companies of all sizes. We combine a user-friendly survey platform with in-house expertise to bring you advanced data analysis, numerous survey distribution methods, real-time reporting, expert-crafted templates, text analysis for open-text-answers and much more. -
34
Usabilla
SurveyMonkey
Optimize your digital channels with customer feedback. Collect real-time feedback across all your digital channels to improve your customer experience. Use digital customer feedback to understand the “why” behind your data. Ask your users the right questions at the right moment in their customer journey to make better informed decisions. Collect real-time feedback to optimize your website. Eliminate assumptions and get the real insights you need from website visitors. Knowing what’s working (and more importantly, what’s not) means you can proactively improve your website’s conversion rates. Collect in-app feedback on how to improve your mobile app experience. Integrate feedback seamlessly into your app and target users at a specific moment in their user journey. Uncover what you need to improve to get those 5-star app store ratings! Get data that goes beyond open and click-through rates. Find out what users think of the content you send them and use their feedback to improve. -
35
VoiceNest
R2H Technologies
VoiceNest by R2H Technologies is a smart, cloud-based feedback management platform designed to collect, analyze, and act on feedback from employees, customers, and partners. It supports multi-channel feedback via web, mobile, QR, voice, email, and chat apps. VoiceNest offers customizable forms, voice and video feedback, real-time dashboards, sentiment analysis, and automatic routing of issues to relevant teams. It enables campaign-based surveys, follow-up tracking, alerts, role-based access, and detailed reports. With multilingual and mobile support, VoiceNest boosts engagement, transparency, and decision-making—helping organizations improve services, resolve issues faster, and drive continuous improvement.Starting Price: $18/month -
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Upland Rant & Rave
Upland Software
Respond to customer feedback and close the loop efficiently with real-time alerts. See what customers are saying with data analysis, visualizations, and taxonomies tailored to your organization. Collect, analyze, and act on internal feedback to create champion employees that thrive on keeping customers happy. Create a seamless delivery process with proactive communications. Reduce call center volume and create a culture of customer care. Reduce operational cost with a digital-first approach. Easily capture multi-channel feedback from any point in the customer journey. Reduce cart abandonment and hear the voice of the ‘silent shopper’ with listening posts. Prevent churn and make service improvements with real-time feedback. Address tenant needs faster while reducing the volume and complexity of complaints. Reduce inbound calls and keep customers informed with proactive communications. -
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Beupify
Beupify
Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of the eye-catchy widgets! Leverage customer feedback to enhance your brand identity, increase conversion rates and eventually create long-term customer relationships. Raising business value is easy with Beupify's eye-catchy and targeted notification widgets. Update your customers with eye-catchy widgets and targeted notifications. Customer feedback is the key to your success! Make sure you have channels to collect task-based feedback and analyze user behavior. You'll be happy to see how your business grows and product improves based on the one-of-a-kind tools and collected feedback.Starting Price: $11.96 per month -
38
Emojics
Emojics
Emojics is an incredibly fast and easy way to engage with your users and learn from them. Allow your users to give you useful feedback in a quick and accessible way with fun reactions. Get more user feedback, effortlessly and faster to analyze your data better. Analyze your users' feelings in real time and see what content or products are liked the most by them. - Get more leads & feedback from your users based on their feelings - Reaction buttons make giving & getting feedback fun for users and easy for companies - Analyze the users’ feelings and see which content or products are more successful among your audience - Get fresh data that will help to improve your content or products & increase your growthStarting Price: $14.00/month -
39
Idiomatic
Idiomatic
Idiomatic unlocks the "why" behind your customer feedback with world-class AI that's customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster. See everything organized in one place, at one time. Turn feedback into data-driven actions in real-time. Understand which issues drive key metrics (NPS, CSAT, surveys, and more). Gain from our hyper-custom approach to your unique business data. Idiomatic takes the guesswork out of strategic decisions by transforming all of your customer feedback into a complete, data-driven voice of the customer picture. Take a proactive approach with Idiomatic's real-time notifications about specific changes in customer experience. Our hyper-custom approach allows you to partner your business logic with our AI and get the results you need. Connect insights from all customer feedback channels. -
40
Feedbackify
Feedbackify
Collect real-time feedback from your website visitors. Feedbackify is the quickest and easiest way to receive private feedback from your website visitors. Protect your brand by being the first to know about problems with your website. Gather ideas and suggestions from your most valuable asset, your visitors. Measure and improve visitor satisfaction by continuously listening. For you, 30 second signup and 5 minute integration. For your site visitors, instant feedback process with no registration required leads to vastly lower feedback drop-out. Everything you need & nothing you don't. We believe that customer's conversations with providers should always, in the first instance, be conducted in private in order to protect both your brand and just as crucially, your customer's privacy. Do you really want YOUR visitors to leave YOUR site in order to give feedback about YOUR products and services? With Feedbackify, we keep your visitors right where they belong - on YOUR site.Starting Price: $19 per month -
41
SmileBack
SmileBack
SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.Starting Price: $58 per month -
42
FeedBear
FeedBear
No more spreadsheets and messy Slack channels. With FeedBear, you can centralize feedback, ideas and feature requests, quantify them, plan your roadmap, and improve new feature adoption and retention. It's so simple you can start collecting customer feedback in just minutes. Use your logo and colors, and set it up on your own domain. Add custom CSS. We keep things simple, intuitive, and fast. Try our feedback board. FeedBear helps you listen to your customers, collect ideas and feature requests, prioritize them, and then keep customers in the loop. Collect ideas, feature requests, and feedback all in one place. One for feature requests, one for bugs, etc. Keep requests neatly organized. Users can post their requests and upvote existing ones. And if there are duplicate requests you can merge them seamlessly. Keep customers engaged with updates on your progress. Send automatic status updates as you work on your product.Starting Price: $29 per month -
43
Feedspace
Feedspace
Feedspace is a testimonial collection software. It collected audio, text, and video testimonials.. Users can grow their business with Feedspace by collecting and sharing reviews, feedback, etc. Businesses can increase engagement and awareness on social media by sharing audio and video testimonials. Businesses can add testimonials and reviews on their website for increased conversions. Feedspace also enables importing reviews from multiple platforms like Google, Product Hunt, etc. This makes data-sharing across platforms simple. Display the best testimonials you receive, with Feedspace and from other platforms, on the Testimonial Wall of Love for a higher impact on the audience. Share it on social media and websites to build trust and get more users/clients. Feedspace is a testimonial platform for businesses, freelancers, product teams, influencers, designers, etc., looking to increase revenue with social proof.Starting Price: Free -
44
FullSession
FullSession
Track clicks, taps, mouse movements, and hovers to visualize user frustration and help you improve your digital customer experience. Go beyond static heatmaps and track dynamic elements such as pop-us, hidden items, drop-down menus, etc. Understand the UX complexity of your mega-menus through our interactive heatmaps and remove user frustration to increase conversion. Never miss any click, scroll, hover, and identify key elements that capture users’ attention. Measure sentiment across different pages and target groups. Connect quantitative and qualitative insights. Collect and analyze your NPS score and get real-time feedback. See why users are unhappy by viewing session recordings for low feedback scores. Get insights behind every user action every step of the way. Utilize dynamic and interactive website heatmaps to see where users drop out. Increase conversion rates, fix issues, and segment optimize for better growth.Starting Price: $39 per month -
45
Perspective AI
Perspective AI
Perspective AI is an AI‑powered customer research platform that scales authentic, natural conversations to uncover deep customer insights and drive data‑informed decisions. From a single topic prompt, it auto‑generates conversation guides and conducts engaging, voice‑ or text‑based interviews at scale, then delivers instant summaries, interactive analyses, and shareable highlights to align teams around customer motivations, frustrations, and future intentions. Its persistent VOC memory ensures every new interaction enriches a centralized knowledge base, while real‑time dashboards reveal patterns, sentiment, and decision drivers without manual setup or complex integrations. Launching in minutes, Perspective AI equips product managers, customer success leaders, and market researchers with on‑demand, AI‑mediated dialogues that transform qualitative feedback into precise, actionable strategies. -
46
UserEcho
UserEcho
Do you need targeted feedback? Our Forum lets you create a space for your customers to openly and productively interact with you and each other in an organized way. Our statistics show this will help you to increase customer engagement, collect insights, optimize your processes and enhance brand recognition. Keep track of customer conversations by converting them into tickets. Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people. Save your solutions, workarounds and best practices into your Treasure Box in order to be able to share knowledge and use for repetitive issues. Help your support team in reducing the time of response and in becoming more efficient. Every customer deserves your attention. Live Chat helps you to be in the right place at the right moment. Start a conversation and provide assistance, when people need you the most and let them be your loyal customers.Starting Price: $15 per month -
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BuildBetter
BuildBetter
Make better product decisions 5x faster. Find the signal in the noise - BuildBetter's proprietary Signal Engine powers everything from search to extractions, organizing, and summarizing your qualitative data. Find 78% more insights from your customers with existing data compared to teams using manual product research tools. A quantum leap in qualitative analysis. Save on average 200 hours a year on organizing insights from your customers into topics, themes, problems, and more. Summarizations that are so good it almost feels like cheating. Whether it's a summary of a call, a topic, a feature request, and anything else BuildBetter can process, we can turn it into sharable insights. Internal, external, and everything in between. BuildBetter's proprietary Call Intelligence powered by Signal Engine allows you to track and analyze every call that comes into your product team. -
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Visionari
Visionari
Save 220+ hours per month on your feedback collection, analysis, feedback-to-task creation, roadmap and changelog process, powered by AI. Build what your users love and are willing to pay for.Starting Price: $19/month -
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WebMaxy Analyzer
WebMaxy
Webmaxy Analyzer provides real-time user insights, heatmaps, surveys & polls, funnel view and form analytics. Get access to your users’ journey videos and know the features that appeal the most to your customers. By knowing your visitors, you can enhance their website experience and boost conversion rates. WebMaxy Analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make an informed decisions. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior. Get qualitative data that improve your web app and website by understanding how your users interact with your website and where they click through heatmaps, you can position your CTAs accordingly. Webmaxy Analyzer can help you make data-driven & informed decisions. With Webmaxy Analyzer, you can know and understand your visitors, enhance their website experience and boost conversion rates.Starting Price: $33/month -
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eTrusted
eTrusted
Feel the pulse of your brand by capturing continuous feedback at any relevant touchpoint online or offline. Foster a customer-centric culture with actionable insights gained from feedback data. Shape the net reputation of your organization with active feedback management and marketable content. Transactional feedback is generated when you ask a person (i.e. customer, supplier, agent, etc.) for feedback after an interaction with your organization. Typically this will be at one or more touchpoints and can include: purchase order, claim entry, product delivery, check-out, a visit by a service technician, and many more. Each feedback is associated with somebody who really did interact with your organization, making feedback both valuable and authentic. The great benefit of transactional feedback is the ability to capture opinions when they change. Because the perception of your organization rarely changes without a reason, people are much more likely to change their opinion.