BMC Helix Operations Management Integrations

BMC Helix Discovery Automatically discover assets and their relationships with up to 100% accuracy. BMC Helix Discovery is a SaaS-based, cloud-native discovery and dependency modeling system that provides instant visibility into hardware, software, and service dependencies across multi-cloud, hybrid, and on-premises environments. Make informed decisions about IT service management, asset management, and infrastructure/operations management. BMC Helix Discovery helps IT operations teams discover assets and their dependencies across today’s increasingly complex IT infrastructures which span multi-cloud, hybrid, and on-prem environments. BMC Helix Discovery provides instant visibility into hardware, software, and service dependencies across multi-cloud environments. Its discovery capabilities are designed to handle the complexity of managing wide spectrum of configurations including mainframe, traditional and hyper-converged infrastructures, container management, and cloud services.

Engaging omni-channel experiences that simplify the way business service gets delivered. BMC Helix Business Workflows is a modern case management solution built for lines of business, including HR, facilities, and other groups—in a scalable, managed, and automated way. BMC Helix Business Workflows is an intelligent service management solution for Lines of Business that empowers business leaders to manage, automate, and scale service delivery to drive peak efficiency. BMC Helix Business Workflows transforms the way businesses interact, manage, innovate, and scale services across the enterprise, through a single platform— empowering employees to create the workflows they need to be self-sufficient and agile. This personalized employee experience fuels and drives engagement and productivity— redefining the relationship between the business and IT and helping the business transform into a cognitive enterprise.

The BMC Helix Configuration Management Database (CMDB) enriches ecosystem workflow with a business aware, single source of reference for your assets and services. Maintain accurate data and service models for hundreds of millions of configuration items, including on-premises and cloud services. Track and manage hardware, software, and cloud service configurations and relationships. Measure the success of your configuration management process or policy with pre-defined KPIs. Automatically populate and update the CMDB in minutes with BMC Helix Discovery, BMC Helix Client Management, and other out-of-the-box connectors. Import and federate data from other sources with powerful integration tools using a rich set of APIs. Define granular role-based access for all items and attributes.

Control-M is an end-to-end workflow orchestration platform that simplifies how organizations build, schedule, and manage application and data workflows across hybrid environments. It provides a single, unified view that eliminates complexity and ensures critical processes run reliably and on time. With built-in integrations for cloud, mainframe, DevOps tools, and leading data platforms, teams can orchestrate everything from batch jobs to modern data pipelines. Control-M enhances operational efficiency through proactive monitoring, SLA insights, and predictive analytics that prevent delays before they impact the business. Developers and operations teams gain shared visibility and self-service controls, enabling faster delivery cycles and reduced manual effort. By consolidating workflow management into one system, Control-M improves reliability, accelerates innovation, and reduces operational costs.

Interact with channels that can be configured for more value-added experiences. No matter what channel you choose, integrated intelligent knowledge capabilities help you readily locate information to maintain productivity and job satisfaction. Employees expect to use modern tools to do their jobs, from anywhere, at any time, on any device. With BMC Helix Digital Workplace, employees can use multiple channels to find information, request services, and solve problems. Fully supported and embedded cognitive virtual agent delivers a personalized and intelligent end-user experience delivered to you. BMC Helix Virtual Agent understands your questions in the natural language of your choice.

BMC Helix ITSM is an integrated, AI-driven service management platform designed to improve support outcomes, speed resolution, and modernize IT operations. It uses agentic AI to automate tasks, surface insights, and guide service teams with intelligent recommendations. Unified knowledge management and conversational assistants enable faster, more accurate responses for both agents and end users. AI-powered incident clustering and risk analysis help organizations detect issues earlier and reduce change-related failures. With integrated discovery, AIOps insights, and seamless collaboration across service and operations teams, Helix ITSM ensures proactive, data-driven decision-making. The result is a more resilient service environment with dramatically improved efficiency, productivity, and user satisfaction.

BMC HelixGPT is an enterprise-grade generative and agentic AI platform designed to transform IT service and operations management. It deploys autonomous AI agents that help users resolve issues, fulfill requests, and access knowledge instantly through contextual, conversational automation. The platform enhances IT teams’ capabilities with intelligent change risk analysis, vulnerability evaluation, and proactive incident clustering to surface emerging problems in real time. By automating repetitive tasks and accelerating root cause analysis, HelixGPT significantly reduces toil and speeds up incident resolution. Enterprises can deploy it on-premises or in their preferred cloud environment while leveraging existing agreements with leading LLM providers like OpenAI, Microsoft, or Google. With HelixGPT, organizations unlock faster support experiences, improved operational efficiency, and scalable IT innovation.

Optimize IT resource cost and capacity with continuous insights and automated actions. BMC Helix Continuous Optimization helps IT organizations effectively plan for changes in business demand and continuously optimize both IT cost and capacity. Get ahead of changing business demands. Make informed decisions with visibility and insights into IT resource use and cost. View IT resource use and cost across your hybrid environment. Identify risk, efficiency, and cost of IT resources by business services, applications, or technology. Create self-service views of cloud cost or resource use that meet the needs of your stakeholders. Visually identify applications, technology, or other resource groupings to manage with BMC Helix Discovery integration. Gain daily insights into your cloud resource use and spend.