BMC Helix Enterprise Service Management Integrations

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

Share code, track work, and ship software using integrated software delivery tools, hosted on premisis. Use all the Azure DevOps services or just the ones you need to complement your existing workflows. Previously known as Team Foundation Server (TFS), Azure DevOps Server is a set of collaborative software development tools, hosted on-premises. Azure DevOps Server integrates with your existing IDE or editor, enabling your cross-functional team to work effectively on projects of all sizes. Azure DevOps Server is source code management software, and includes features such as access Controls/Permissions, bug tracking, build automation, change management, code review, collaboration, continuous integration, and version control.

Interact with channels that can be configured for more value-added experiences. No matter what channel you choose, integrated intelligent knowledge capabilities help you readily locate information to maintain productivity and job satisfaction. Employees expect to use modern tools to do their jobs, from anywhere, at any time, on any device. With BMC Helix Digital Workplace, employees can use multiple channels to find information, request services, and solve problems. Fully supported and embedded cognitive virtual agent delivers a personalized and intelligent end-user experience delivered to you. BMC Helix Virtual Agent understands your questions in the natural language of your choice.