51 Integrations with Avaya Aura
View a list of Avaya Aura integrations and software that integrates with Avaya Aura below. Compare the best Avaya Aura integrations as well as features, ratings, user reviews, and pricing of software that integrates with Avaya Aura. Here are the current Avaya Aura integrations in 2025:
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1
CallTools
CallTools
Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results. -
2
Zoho CRM
Zoho
Zoho CRM delivers a basic and clean interface layout that has a variety of unique features that drive to help lead conversion rates. With an intuitive dashboard, the CRM can run 'macros' to streamline how a lead is contacted and tracked through the process of a sales. Administrators can monitor missed opportunities and best performing agent users, and also make business-impacting decisions using the sales report function.Starting Price: $14.00/month/user -
3
LumenVox
LumenVox
Transforming customer engagement with AI-driven speech recognition and voice authentication technology. We’ve spent the last 20 years empowering our partners’ success through collaboration. Our curiosity keeps us innovating for the next 20. Our flexible speech-enabling technology enables you to build a solution that fulfills all your customers’ demands, affordably and reliably. We do one thing, and we do it well. And that's speech-enabling your applications. Finally, deliver great voice automation and interactions. Whether short and simple commands, or conversational questions, LumenVox ASR and TTS is accurate and affordable, helping you improve efficiencies on both sides of the phone line. You’ll never repeat yourself again. We provide you with the utmost flexibility from a capabilities, deployment and monetization perspective. If you can think it, you can build it with LumenVox. Shorten your development to deployment time with our easy, intuitive technology and toolsets. -
4
Graphlogic GL Platform
Graphlogic
Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs). Key components: - Conversational AI Platform - Natural Language understanding - Retrieval augmented generation or RAG pipeline - Speech-to-Text Engine - Text-to-Speech Engine - Channels connectivity - API builder - Visual Flow Builder - Pro-active outreach conversations - Conversational Analytics - Deploy everywhere (SaaS / Private Cloud / On-Premises) - Single-tenancy / multi-tenancy - Multiple language AIStarting Price: $75/1250 MAU/month -
5
Dialogflow
Google
Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers. -
6
Dynamics Telephony
Dynamics Telephony
Dynamics Telephony unifies your telephone system with Dynamics 365 giving: - Embedded call controls in Microsoft Dynamics 365, unifying the desktop for your sales & service staff - Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements - Pop relevant customer information at the moment of interaction for your staff on every call - Speed through outbound calling campaigns with the fully integrated progressive dialer - Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365 - Auto-create links to call recordings in Dynamics 365 for easy access or connectivity to Microsoft Call IntelligenceStarting Price: $15.00/month/user -
7
WebRezPro
WebRezPro Property Management System
WebRezPro is a feature-rich and powerful cloud property management system [PMS) purpose-built for the hospitality industry. Trusted by lodging operators since 2003, WebRezPro serves a wide range of hospitality segments such as inns, hotels, lodges, campgrounds, cabins, hostels and vacation rentals. More than just a reservation system, WebRezPro helps property managers effortlessly handle front desk, housekeeping, reservations, and accounting via a single interface.Starting Price: $96/month -
8
Oreka TR
OrecX
OrecX's audio capture platform was founded on the principles of openness, transparency, and collaboration – creating strategic, economic and technical benefits for its users, with millions of end points spanning the globe. Our flagship software, Oreka TR (total recorder), includes all of the call recording capabilities you will need, at about half the cost of competing call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto tagging (for speech analytics and phrase spotting) and so much more. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as “can my order” or “not happy”) to have the recording system automatically track. -
9
Spok Care Connect®
Spok
Communication among care team members involves a complex relationship between people, devices, and hospital systems. You might be struggling with an overwhelming surge of data, gaps in your communication, or inefficient communication workflows. These challenges make your job harder and negatively impact patient outcomes. There’s a solution to help – Spok Care Connect®. Spok Care Connect is the unified communication platform that provides care team collaboration, closed loop communication, and secure messaging to enhance your clinical workflows. It’s possible for one unified communication platform to solve the multiple challenges across different areas, departments, and locations in your health system. -
10
Minitab Statistical Software
Minitab
For 50 years, Minitab has helped thousands of companies and institutions spot trends, solve problems, and discover valuable insights in their data through our comprehensive, best-in-class suite of data analysis and process improvement tools. Our namesake product, Minitab Statistical Software, leads the way in data analysis with the power to visualize, analyze and harness your data to gain insights and solve your toughest challenges. Access trusted, proven and modern analytics combined with dynamic visualizations to empower you and your decisions. The latest version of Minitab Statistical Software includes access to Minitab on the cloud so you can analyze from anywhere, and Graph Builder, our new interactive tool to instantly create multiple graph options at once. Minitab offers modules for Predictive Analytics and Healthcare to boost your analytics even further. Available in 8 languages: English, Chinese, French, German, Japanese, Korean, Spanish, and Portuguese. -
11
Creatio
Creatio
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. With Creatio, you can take advantage of a ready-to-go industry-leading CRM while also enabling users - whether business users without coding skills or professional developers - to create powerful business apps and easily automate various aspects of the company’s operations with no code. Creatio CRM is a full-fledged suite of products for marketing, sales, and service automation integrated on one no-code platform. Creatio products can be deployed as a single CRM bundle or as standalone solutions to fit your company’s exact needs. Accelerate lead-to-revenue with 360-degree customer view, advanced lead & opportunity management, omni-channel campaign automation and more. Featuring a variety of built-in tools for workflow automation, the Creatio platform allows you to create business applications of any complexity and scale.Starting Price: $25 per user per month -
12
OfficeWatch Call Reporting
Metropolis Technologies
OfficeWatch Call Reporting is a powerful telemanagement application for the enterprise to simplify the management of the communication system and increase voice network visibility. Among the enhanced features include a dashboard with Top-10 tabs listing the most expensive, frequently dialed, and highest cost calls to enable users to get an at-a-glance view of all call activity in their organization. Reduce liability with automatic notifications via screen popup, email, and text to key personnel when an emergency call has been placed. Quickly determine misdials from a true crisis. Improved dashboards and configuration settings provide users a truly customizable experience to optimize the system around their business needs with intuitive, easy point and click navigation. OfficeWatch Call Reporting includes a flexible reporting engine that gives users the freedom to automatically schedule reports without interrupting telecom administrators.Starting Price: $1 -
13
Empirix
Empirix
Empirix is a global solution provider of service assurance automation that protects brand quality by offering cloud-native, open, and flexible, by design best-in-class test automation and network visibility software. Service providers, enterprises and equipment manufacturers all over the world recognize Empirix as the best – the most thorough and reliable – vendor of IP communications service quality in the market, and they readily accepted Empirix results as a credible standard for resolving inter-vendor problems.Starting Price: $30/Month Transactions -
14
Daisee
daisee
Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.Starting Price: $89/month -
15
PBXDom
PBXDom
Department managers often don’t have the call insights they need to make smart decisions. This data is either impossible to recover, is too tedious to collect, or is only available historically. You might be experiencing all of these issues. With PBXDom, you can finally start reporting on phone calls and phone system usage, and get what you need in seconds. It’s easy to install and the dashboards are customizable to the insights you want most. Discover opportunities to reduce or maximize resources, learn who your top performers are, and more. Get notified when anyone from your organization makes a call to 911 so you can mobilize resources. Learn about your estimated bill before your bill actually arrives and take action before it’s too late.Starting Price: $39 per month -
16
MiaRec
MiaRec
MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more. -
17
Balto
Balto
Sales software that helps you close more on every call. Sell more, optimize your sales team, and grow your business with Balto. The first live call guidance software. Balto is the first real-time call guidance software. Powered by AI, Balto analyzes speech on both sides of the call and immediately delivers critical information to reps using Balto. Balto, tracks 100% of your calls. Tracking conversations means there’s always clear data on which reps say what they are supposed to, what questions or value propositions convert best, and how you can optimize. Included with Balto is an easy to use data studio that allows for deeper insights into call strategy. Reps making calls get automatic real-time call guidance, so they always know the best thing to say and can close more deals. Scale insights at the push of a button. Deliver excellent conversations every time. Prevent mistakes before they happen. -
18
Studio Creatio
Creatio
Studio by Creatio: Intelligent low-code and process management platform with out-of-the-box solutions and templates. Creating business processes of any complexity is as easy as playing with LEGO: move elements, engage peers, comment on actions and manage all processes in a single environment. Leverage low-code technology to provide non-IT employees with the ability to build apps and processes they need. Effortlessly build custom solutions using low-code technologies. Thanks to powerful and flexible low-code tools even users without deep technical skills can build new apps and make changes to the existing ones. This includes building user interfaces and business logics, defining data models, setting up machine learning models for better decision-making.Starting Price: $25 per user per month -
19
Boost.ai
Boost.ai
Introducing the world’s most user-friendly no-code, no-fuss conversational AI platform. Powered by proprietary self-learning AI, and equipped with an enterprise-ready feature set, the boost.ai platform is the fastest, easiest and most scaleable way for enterprises to automate and streamline internal business processes and external customer interactions. Boost.ai utilizes deep learning and natural language processing (NLP) technologies with its proprietary automatic semantic understanding (ASU) technology to interpret and respond to queries via a chatbot or applications like Skype, Messenger, and Slack. It offers a host of features such as centralized information repository, authentication management, pre-defined templates, language detection, conversational IVR, and more. Gain insights into conversation data, quality rating, and other metrics via analytics and statistics to optimize customer engagement, with support for Microsoft Teams, Zendesk, Salesforce and more. -
20
Korbyt Anywhere
Korbyt
Powering the hybrid workplace experience for the modern enterprise, Korbyt Anywhere is the workplace experience platform. Publish once and reach everyone in the workplace with personalized content and data on any screen, anywhere. Smart Signage. Create and configure digital signage content based on targeted players, audiences, roles or locations. Then set and forget as the platform automates the delivery of engaging data, content and experiences. Space Management. Welcome employees and guests back to the office with a smart, interactive solution that manages the safety, display and reservations of your in-house and remote work environment. Transform the workplace to be here, there, anywhere. With more people distributed and working remotely, it’s time for your workplace to be on-the-go with access to tools and information from anywhere. Korbyt Anywhere leads the industry with hundreds of data connectors simplifying access to data and applications. -
21
TCS MasterCraft DevPlus
Tata Consultancy Services
To drive competitive advantage using digital technologies, enterprises need high performance IT teams that deliver high quality products and services faster. TCS MasterCraft™ DevPlus is a scalable, Agile and DevOps product, that helps your teams tailor their workflow to track and manage Scrum, Kanban or any other Agile framework, perform continuous testing, and automate release management. Build the right product by ensuring transparency and alignment across all levels of the enterprise. Accelerate your demand to deploy journey through automation, enabling businesses to realize value rapidly. Ship a minimum viable product and enhance it iteratively by receiving continuous feedback from end users. Maintaining end-to-end traceability of application delivery by ensuring transparency and alignment of all enterprise teams that work on various platforms, applications, teams etc. Enterprise level governance and reporting during your demand to deploy journey. -
22
TCS MasterCraft DataPlus
Tata Consultancy Services
The users of data management software are primarily from enterprise business teams. This requires the data management software to be highly user-friendly, automated and intelligent. Additionally, data management activities must adhere to various industry-specific and data protection related regulatory requirements. Further, data must be adequate, accurate, consistent, of high quality and securely accessible so that business teams can make informed and data-driven strategic business decisons. Enables an integrated approach for data privacy, data quality management, test data management, data analytics and data modeling. Efficiently addresses growing volumes of data efficiently, through service engine-based architecture. Handles niche data processing requirements, beyond out of box functionality, through a user-defined function framework and python adapter. Provides a lean layer of governance surrounding data privacy and data quality management. -
23
TCS MasterCraft TransformPlus
Tata Consultancy Services
TCS MasterCraft™ TransformPlus is a cognitive transformation platform that provides clear visibility into core business applications, with an intelligent blueprint, and centralized knowledge repository, which is technology agnostic and implicit knowledge driven. Its automated conversion platform for modernization and faster roll outs, helps enterprises in their digital journey without business disruption. Cognitive code analysis based application knowledge repository with business rule externalization. A platform for designing and executing data transformation and migration for enterprises, especially during legacy application modernization. A solution for development of new digital applications using automatic code generation platform, based on model-based development. An automated migration platform for DB and language conversion, which accelerates application transformation. -
24
TCS OmniStore
Tata Consultancy Services
Customers walking into stores are trading transactions for ‘aha’ moments and experiences, the convenience of picking up or returning an online order at the store or a micro moment such as an irresistible discount offered by the store associate on a ‘wishlisted’ item. However, retailers are struggling with a point of sale (POS) solution that is unable to step up to offer the new customer centric capabilities of today. TCS OmniStoreTM is a unified commerce platform that completely revolutionizes the way customers shop and will be at the heart of everything you do. It serves as an antidote to retailers who had to contend with a patchwork of haphazard systems that fall short of meeting evolving customer expectations. Orchestrate integrated multichannel customer journeys. Build new services and apps quickly without worrying about channel constraints Enable customers to checkout anywhere in the store. Ensure their stores are ‘always on’ to drive unique, interconnected micro-experiences. -
25
TCS Optumera
Tata Consultancy Services
As retailers strategize for the post-COVID world marked with rising costs, changing shopping behavior, stifling competition and implementing safety norms, an imperative need is to be able to respond swiftly. This requires a tectonic shift in the way retailers operate. The way forward is providing the required resilience to unlock exponential value and make decisions with confidence backed with big data, predictive analytics, intelligent real-time, personalized and localized insights. TCS Optumera™ AI-powered retail optimization suite, helps to optimize merchandising and supply chain decisions in an integrated manner. Retailers have seen 3-5% increase in sales, ~50% reduction in time spent, 5x more strategies and 20-30% reduction in costs. Complete customers basket across channels considering demand transferability, customer choice sets, predictive analytics and competitive assortment. -
26
TCS TAP
Tata Consultancy Services
Technology breakthroughs are enabling organizations to reimagine their sourcing and procurement functions into a virtual organization in order to drive agile and integrated processes, while aligning buying decisions with sourcing strategies. The new age of agile sourcing and smart procurement brings a different set of opportunities for the leaders, along with stakeholder expectations. Sourcing and procurement leaders are aiming to overcome functional silos, unifying end-to-end source to pay processes while exploring ways to leverage supplier relationships that can drive innovation as they try to improve performance and mitigate risks. Procurement 4.0 is characterized by boundary less source to pay functions, capability to act on “here and now” spend insights, zero-touch smart buying, and ability to leverage ecosystems. TAP can be deployed as an integrated source to pay suite as well as an independent module including TAP Sourcing, TAP Quick Bid, TAP Procure to Pay. -
27
TCS HOBS
Tata Consultancy Services
In an era of digital business, we are helping organizations in their strategic pivot towards subscription business models, data monetization and device management. We drive mass personalization, leverage ecosystems, and deliver as-a-service models at scale. We help monetize ‘smart, connected devices’, unlock new revenue streams and improve profits, revenues and cash flows. The next-generation digital business platform for subscription, device and data, delivering 'growth and transformation' for your business. Improve margins and net promoter scores with world class revenue assurance. Big Data based, robust, and non-intrusive diagnostic methodology to improve customer experience. Acquires, converts, and collates data obtained from different applications of service providers. Leverages a workflow based case manager that enables creation of user defined workflows. Employs a business process engine for rule-based data processing. -
28
WatchTower Security Management App
Check Point
Monitor your network with Check Point’s WatchTower Security Management app and quickly mitigate security threats on the go with your mobile phone. The intuitive WatchTower Security Management App provides real-time monitoring of network events, alerts you when your network is at risk, enables you to quickly block security threats, and configure the security policy for multiple gateways. View the devices connected to your network and any potential security threats. Real-time notification of malicious attacks or unauthorized device connections. Quickly block malware-infected devices and view infection details for further investigation. Customize notifications for your top-priority security events. View all security events by category and drill down for further information. Configure the security settings for multiple gateways. Manage advanced security policy settings securely via web user interface. -
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Multi-Domain Security Management
Check Point
Multi-Domain Security Management delivers more security and control by segmenting security management into multiple virtual domains. Businesses of all sizes can easily create virtual domains based on geography, business unit or security function to strengthen security and simplify management. Enable granular and isolated role-based administration of a multi-tenant security management architecture. Single security management configuration for VPN, Firewall, IPS, and other protections. Create, view and control all network security management domains from a single console. Create and centrally manage multiple administrators in the multi-domain security management environments. Give administrators permission to manage specific domains or different aspects of the multi-domain system. Allow multiple administrators to work on different security management domains simultaneously. -
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Today’s customers expect prompt and professional communications. LumenVox’s next-gen Call Progress Analysis (CPA) software with Voice Activity Detection empowers businesses to more effectively reach and engage customers in real-time. LumenVox CPA leverages the strength of LumenVox speech recognition and tone-detection technology to distinguish machines from live humans and business from residence, empowering auto-dialers with superior precision in call-to-agent routing or message delivery. Benefits include: • Payload Accuracy: Improves delivery of voicemail or agent contact from sub-80 percent to nearly 100 percent. • Deployment Flexibility: Can be tailored to behavior based on the application, or per call, and work with several default profiles across the operation. • Filter Noise: AI-powered technology interprets and distinguishes background noise from human voice. • Legal Compliance: Maintains regulatory restriction compliance while benefiting from predictive dialing.
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LumenVox Voice Biometrics
LumenVox
Using voice biometrics authentication, companies can provide a delightful customer experience without sacrificing security. LumenVox Voice Biometrics technology screens customers by comparing input voice audio to a collection of stored voice samples (“voiceprints”) that are known to be authentic or fraudulent. Just like a fingerprint, each voice is unique. This makes Voice Biometric Authentication an incredibly effective way to validate identity. LumenVox’s flexible voice biometrics technology can be deployed in the method of choice and gives organizations the ability to create a seamless and secure process to verify its customers. LumenVox Voice Biometrics not only creates a better user experience, but also reduces operational costs and strengthens security. Anti-fraud measures such as liveness detection provide an additional security layer. -
32
3CLogic
3CLogic
3CLogic is the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SAP. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations. -
33
Avaya one-X Communicator
Avaya
Avaya one-X® Communicator is a Unified Communications client that helps enterprise users manage their communications tasks by providing simple, intuitive access to all of their everyday communications tools. one-X Communicator can be deployed: as a standalone client; as a client that integrates with one-X Client Enablement Services, Conferencing Enterprise, and Avaya Aura® Messaging or Avaya Modular Messaging. -
34
ice Contact Center
Computer Talk Technology
ice Contact Center is an all-in-one customer communications solution, designed to serve all of your contact center needs. Stay ahead of the curve by providing more than just a simple call center. Evolve into an omnichannel contact center solution with enterprise-class features. An all-in-one solution lets you invest in your platform and infrastructure once. No need to add technologies or support diverse systems. Know which processes need to be updated and when with over 100 pre-built reports and a highly configurable monitoring tool. Add social media and mobile channels to your contact center so customers can reach your where it is most convenient for them. ice Contact Center was developed with users and customers in mind. This means that we provide an all-in-one solution to meet all of your needs, enabling you to serve your customers effectively. -
35
ServEngage
Servion Global Solutions
ServEngage from Servion is a powerful video engagement solution that makes it easy for customers to connect with organizations in the context of their service journey (website, mobile app, kiosks, etc.). Customers can get started anytime with the click of a button using any device with a working Internet connection (laptop, smartphone, tablet, smartwatch). The solution readily integrates with existing contact center platforms and digital channel systems (i.e. website, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, SMS) using open APIs and SDKs. ServEngage is built to complement your existing processes and technology stack while enhancing the way customers use video to interact, engage, and connect with your brand. The solution empowers agents to visually guide customers, offers personalized customer support, prevents unnecessary travel, and improves Net Promoter Score (NPS) with more than a dozen key features. -
36
ServSecure
Servion Global Solutions
ServSecure from Servion is a remote workforce monitoring solution that improves employee productivity, ensures data security, and facilitates seamless collaboration. In a new world of at-home work, ServSecure helps organizations adapt with ease and confidence by providing better visibility of and analysis into the remote employee experience. ServSecure enables your enterprise to elevate work at home security, compliance, and data protection to the same degree of an in-office contact center. Improves employee efficiency via actionable productivity insights with apps, website, and time tracking. Enhances data security with advanced face detection, device detection, and desktop monitoring capabilities. Increases collaboration via integration with existing contact center and collaboration tools. Improves operational efficiency and control for supervisors with access to customizable reports, real-time alerts, and notifications. -
37
Yellow.ai
Bitonic Technology Labs
Headquartered in San Mateo, Yellow.ai is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Zalora, Zenyum, JD.ID, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network, Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. Recognised by Frost & Sullivan, Forrester, Gartner, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries. -
38
Replicant
Replicant
With the world’s first autonomous contact center that brings always-on, elastic capacity to every customer experience with voice AI. Solve customer issues over the phone with flexible, natural-sounding AI-powered conversations that accurately recognize customer intent for fast resolutions. Answer every call immediately and eliminate hold times with 24/7 service available anytime, anywhere. Scale customer service up or down without ballooning costs, training new agents, offshoring, or planning for seasonal fluctuations. Dramatically reduce your customer service costs; only pay for what you use without committing to capacity. Measure overall customer satisfaction, track average handle time, and discover new trends like competitor mentions, defective products, and upsell opportunities to serve customers like never before. -
39
TCS CHROMA
Tata Consultancy Services
With shift in mindset from talent hunting to harnessing, connecting employees has become the need of the hour for talent development in an organization. Also, the need for engaging workplaces and agile teams is on the rise. HR practitioners are actively looking for an agile HR function, which brings a different set of opportunities for the leaders along with the stakeholder expectations. Organizations can capitalize on this new paradigm by orchestrating a highly cohesive HR function to drive greater level of employee engagement while leveraging potential across the enterprise. CHROMA™ is TCS’ Talent 4.0 solution helping enterprises to rapidly adopt HR best practices, foster collaboration, and effectively nurture talent with intelligent hiring, seamless on-boarding, comprehensive benefits covering diverse needs, simplified and mobile native features such as leave, attendance, and claims management, agile and cohesive social collaboration, flexible compensation, etc. -
40
TCS Intelligent Urban Exchange
Tata Consultancy Services
As urbanization continues at an unprecedented rate, planners and administrators are find it increasingly difficult to provide intelligent, safe, and sustainable cities and work environments to the occupants. The challenge before them is to achieve more viable and modernized urban living conditions and workplaces with limited resources. For this, city leaders need to leverage data from multiple Smart City 1.0 sources to provide services that promote sustainable living and economic development. Designed to accelerate the implementation of smart IoT initiatives in a cost-effective manner, the TCS Intelligent Urban Exchange™ (IUX) IoT Analytics for Smart Cities and Businesses is a modular, insight-centric platform that provides smart software solutions to address the challenges of a modern-day city. This cloud platform leverages data from multiple domains, systems, and IoT devices and runs advanced analytics that support real-time decision-making. -
41
TCS ADD
Tata Consultancy Services
TCS ADD platform accelerates speed-to-market for pharmaceutical industry across the entire clinical R&D value chain and helps make clinical trials more agile and safe. TCS ADD enables digital ecosystems, simplifies data complexity and provides faster access to new and effective drugs for the patients. The platform is powered by cognitive artificial intelligence engine called TCS Decision FabricTM, smart analytics and IoT that provides superior business value to pharmaceutical industry. A next-generation and end-to-end metadata-driven solution to manage industry & sponsor clinical standards. A data science-driven platform that leverages AI & ML technologies to enable quicker decisions, faster study start-up and targeted interventions. A solution that digitizes the entire clinical trial supply management process while putting the patient in the center, increasing patient’s safety and overall efficacy. -
42
Verint EdgeVMS
Verint
Verint EdgeVMS provides scalable, enterprise-class video monitoring, recording, and analytics capabilities specifically designed for banks and credit unions. Verint Op-Center is the video management solution for today’s modern-era financial organization. An advanced enterprise-class video management solution, Op-Center enables organizations to monitor and manage Verint-networked NVRs from a central location in a secure, centralized manner. Verint Guard Center is specially tailored for the real-time, command-and-control environment and allows security personnel to monitor up to 96 live camera views simultaneously. It is a simple and direct replacement for traditional analog matrix solutions, and familiar keypad and joystick controls facilitate transition of any command-and-control center to a networked video environment without additional training of the workforce. Identify security threats in near real-time, mitigate risk, ensure operational compliance, improve fraud investigation. -
43
eMite
eMite
eMite is the operational intelligence platform that combines advanced analytics, data correlation, KPI management and threshold alerting into a single, out-of-the-box browser-based solution that provides actionable insights from both real-time and historical data. eMite provides a very flexible and powerful data onboarding ETL (extract, transform, load) framework using several technologies to extract data, including APIs, XML, JSON, SQL, and others. eMite has developed over 80 pre-built adaptors to automatically ingest data from common third-party solutions from vendors like Salesforce, Microsoft, Oracle, Atlassian, Snare, and Genesys. eMite also provides adaptors to onboard data from more generic data sources like a database or an Excel file. eMite includes a KPI (Key Performance Indicator) management system, allowing users to build custom KPIs that are relevant to their operations. -
44
InfiBot
NovelVox
Drive real results with omnichannel conversational AI. Serve customers in real-time, no matter when and where they choose to contact you. Deliver world-class service at scale by employing both human agents and InfiBot. Design tailored AI Chatbots to meet your customers’ unique needs from first visit, to purchase, to ongoing customer service. Solve issues and accept requests where your customer needs it, with AI Bot – InfiBot's omnichannel engagement solution. Start conversations on any channel and continue them on any other channel seamlessly, without losing context. Manage all conversations in one place – no matter what channels your customers use. The right questions to uncover customers’ challenges, verify identity, provide accurate responses, and automatically route conversations to agents with advanced NLU. -
45
Parloa
Parloa
AI is disrupting customer service now & forever – with our AI platform you enter a new generation of contact centers. We provide an AI contact center platform where people and AI join forces to shape customer service of the next decade. Parloa orchestrates and tailors the best AI components, so you get up to 15% better results out of the box. The most common use cases are ready to use, with no extra effort on your end. Enable your business units to have easy access to all the AI technologies they need, without IT dependency. Simply drag & drop your automation processes and control the AI without a line of code. Our technical infrastructure ensures full control over all aspects of a call and chat – with unparalleled automation quality. -
46
A10 Defend DDoS Mitigator
A10 Networks
A10 Defend DDoS Mitigator (formerly Thunder TPS) is a scalable and automated DDoS protection solution powered by advanced machine learning, leading the industry in precision, scalability, and performance. The solution minimizes downtime with multi-vector DDoS mitigation, leveraging FPGA-based acceleration and various clustering techniques to provide protection at scale. Auto policy escalation, intelligent zero-day mitigation, and streamlined SecOps elevates efficacy while lowering TCO. -
47
Cogito
Cogito Corp
The nature of conversations at the contact center is radically changing. With the introduction of digital technology, the conversations that come through the voice channels are of higher complexity and gravity that require a human touch. Customer loyalty in these moments is won or lost based on the human connections that are formed during these emotionally charged conversations. However, organizations struggle with consistently training their phone professionals – whether in-house, remote, or in a BPO — on the important soft skills that are now vital for success with customers. They also lack key behavioral insights to drive improvement and understand the impact for each and every customer interaction. Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals. -
48
Cylera Platform
Cylera
Cylera's cybersecurity and analytics solution is designed to deploy quickly and seamlessly integrate into your network saving you time, money, and headaches. Passive integration reduces risk of disruptions. Complete on-prem and cloud network visibility provides full deployment. Out-of-the-box integrations with pre-built APIs allow for quick deployment. Flexible architecture enables multiple sites and teams to collaborate. Cylera is more than just another cybersecurity platform. Purpose-built for complex, high-impact environments, our platform combines comprehensive contextual awareness with a deep understanding of operational workflows. Enabled by our AI-driven cybersecurity & intelligence platform, we provide real-time visibility to solve information technology and cybersecurity obstacles. Passively monitor your existing networks with Cylera. Cylera integrates with several of the platforms you use every day. -
49
CommunityWFM
CommunityWFM
CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts. -
50
WEBTEXT
WEBTEXT
CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today. The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data. Contact center messaging: Enables Voice Agents in real time to identify a cell phone caller and text them information while they’re speaking. Agent also has a complete history of all messaging sent to / from a caller’s number. Enables Chat Agents to use their toll or tollfree numbers to interact with customers by SMS or MMS. Gives customers the option to skip being placed on hold and move from voice to messaging.