Alternatives to Avaya Aura
Compare Avaya Aura alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Avaya Aura in 2025. Compare features, ratings, user reviews, pricing, and more from Avaya Aura competitors and alternatives in order to make an informed decision for your business.
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GoTo Meeting
GoTo
GoTo Meeting provides a fast, easy and reliable online meeting solution designed to power workforce productivity. Build better relationships and drive business outcomes by meeting face to face, sharing presentations and chatting with colleagues all with the click of a button. Leveraged by many of the largest companies around the world, GoTo Meeting is trusted by millions of people everyday for professional real-time virtual communication and collaboration. Meet confidently with crystal clear audio and video over a simple and intuitive interface. GoTo Meeting Smart Assistant takes productivity to the next level with time saving features like meeting transcripts. GoTo Meeting mobile apps give you the power to meet seamlessly no matter where you are in the world.Starting Price: $12.00/month -
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Twilio Voice
Twilio
Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Create an engaging voice experience that you can quickly scale and modify with a wide array of customization options and resources, like our Voice SDK. Then, add on features like Interactive Voice Response (IVR), recording transcriptions, and speech recognition to create an experience that your customers will appreciate. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice. Find docs, code samples, helper libraries, and developer tools such as Twilio Runtime and our visual workflow builder, Studio.Starting Price: $0.0085 per min -
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Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.Starting Price: $1.00/user -
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MightyCall
MightyCall
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.Starting Price: $15 per month per user -
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Infinite Connect
Infinite Connect
One unified platform to run your entire business remotely. Improve productivity and simplify your communications with reliable voice, video, fax, conferencing and messaging in the cloud. Flexible unified cloud communications and contact center services designed, for small and medium sized businesses. Customize your settings and capabilities to have your conference calls work the way you want. Up to 100 callers included. In place of your traditional small business phone system, our VoIP phone system or hosted PBX uses your broadband connection to make communicating easier. From small meetings to large webinars, broadcast HD video, enable integrated teleconferencing and share your desktop with ease. No downloads required. Send and receive SMS & MMS text messages online and manage internet faxing from your dashboard. Infinite provides the most up to date VoIP Phones that arrive fully configured with plug and play functionality. All you have to do is turn on your phone and start talking.Starting Price: $22.50 per month -
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Five9
Five9
Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.Starting Price: $100.00 per user per month -
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Zoom
Zoom Communications
Enterprise video conferencing with real-time messaging & content sharing with Zoom Meetings & Chat. Simplified video conferencing and messaging across any device. Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device. Zoom Meetings syncs with your calendar system and delivers streamlined enterprise-grade video conferencing from desktop and mobile. Enable internal and external communications, all-hands meetings, and trainings through one platform. Bring HD video and audio to your meetings with support for up to 1000 video participants and 49 videos on screen. Multiple participants can share their screens simultaneously and co-annotate for a more interactive meeting. End-to-end encryption for all meetings, role-based user security, password protection, waiting rooms, and place attendee on hold. Record your meetings locally or to the cloud, with searchable transcripts. Zoom also offers a HIPAA compliant plan for healthcare.Starting Price: $14.99 per user per month -
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Vocalcom
Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place. -
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Vonage Contact Center
Vonage
Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations. -
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Amazon Connect
Amazon
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. -
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Enterprise unified communications and collaboration. Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. Consolidate your communications infrastructure and enable your people and teams to communicate simply with the Cisco Unified Communications Manager. The solution features IP telephony, high-definition video, unified messaging, Instant Message and Presence. Transform your workspaces. Attract and retain the best talent wherever they are and enable them to be productive by giving them Cisco Unified Communications Manager, the tools to succeed. The solution has extensive features to support mobile and remote workers. Regional, family run business or global mega-brand? Choose a solution that scales as your needs change.
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Tata Communications
Tata Communications
Grow your business, boost productivity and maximize efficiencies all at the same time with our comprehensive portfolio of unified communications and collaboration (UCC) solutions that seamlessly integrate with your existing systems while transforming your user experience. Our unified communications solutions allow you to easily connect, communicate and collaborate with employees and customers worldwide over video, web or audio conferencing. Radically improve customer experience and end-user loyalty using omni-channel cloud contact centre solutions with Tata Communications’ unified communications services. Improve efficiency and lower telephony costs across your business by unifying conferencing and leveraging Global SIP Trunking for IP telephony and video calling.” Seamlessly improve collaboration and productivity across audio, web or video (Unified Communications), while at the same time boosting productivity across your customers’ infrastructures. -
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MiCollab
Mitel Networks
Mitel MiCollab is an enterprise collaboration software and tools platform solution that securely and swiftly powers communications for whenever you need them, wherever you are. Mitel MiCollab is an enterprise collaboration software and tools platform solution that securely and swiftly powers communications for whenever you need them, wherever you are. Remove the need to flip between multiple apps to get the job done by providing employees with a single application for voice, video, messaging, presence, audio conferencing, mobility and team collaboration. Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos. Extend the power of teams beyond your walls so they can easily and intuitively do the same with clients and partners. Get a communications experience that’s consistent across all of your devices. Stop a conversation on one device and pick it up on another. It’s that simple. -
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Consortium III
Forum Communications
The new Consortium III Conference server is the next generation software based audio conferencing server application from Forum Communications. The new application is based on the features and functionality of the proven Consortium software application, and expands on that capability with additional features, a compact server platform, and a secure, web services based browser user interface, WebView. The new system supports a host of new features, including support for the iPhone and Android Smartphone applications, improved blast dial capabilities, and conference recording and playback. With our VOIP / SIP centric system, integration with your voice network or Unified Communications infrastructure is simple and cost effective. Implement a premised based server in your datacenter, or take advantage of a Cloud based, hosted service application, either way, start improving productivity and saving time, money and travel costs! -
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The Avaya Experience Platform is a comprehensive customer experience solution that integrates voice, video, chat, messaging, and more to deliver seamless interactions across all touchpoints. Designed to enhance both customer and employee experiences, it provides agents with real-time customer data in a unified desktop view, enabling personalized and efficient service. The platform supports the management of inbound and outbound communications, connecting customers through their preferred channels while equipping agents with the necessary tools to resolve inquiries effectively. By unifying various communication methods and offering advanced analytics, the Avaya Experience Platform empowers businesses to optimize contact center performance and deliver exceptional customer experiences.
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Avaya one-X Communicator
Avaya
Avaya one-X® Communicator is a Unified Communications client that helps enterprise users manage their communications tasks by providing simple, intuitive access to all of their everyday communications tools. one-X Communicator can be deployed: as a standalone client; as a client that integrates with one-X Client Enablement Services, Conferencing Enterprise, and Avaya Aura® Messaging or Avaya Modular Messaging. -
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UniVoIP
UniVoIP
UniVoIP’s innovative solutions and software drive performance, productivity, and efficiency while embracing and overcoming today’s most demanding business communication trends. The principle product, OfficeConnect™, is an extremely robust and highly flexible solution delivering 500+ PBX, Omnichannel Contact Center and Unified Communication features via private, public or hybrid networking options in a multi-instance infrastructure environment. UniVoIP also offers UniBridge, a powerful, high-definition audio, video and web conferencing, screen-sharing solution that offers meeting logs, timestamps, summaries, no software download required, and custom branding. -
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We provide cloud communication solutions that enable dynamic collaboration interactions for improved workforce efficiency, productivity and engagement. Cloud Communications is a division of NTT Ltd. and a core component of its Intelligent Workplace solution. Our mission is to provide leading cloud communication solutions that enable dynamic collaboration interactions for improved workforce efficiency, productivity and engagement. We specialize in unified communications, cloud voice and digital events, delivering tailored end-to-end consulting, value realization services and change management to empower businesses and enable their digital workplace transformation. Wherever your people and clients are in the world, whichever device and platform they use to collaborate and communicate with others, we can help streamline and optimize productivity across your hybrid workplace.
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Zero
Zero
Zero unites all your enterprise voice, video and messaging into a single, mobile ready, cloud platform designed for the modern workforce. Integrate all your business communications with Zero’s all-inclusive platform. Multi-level auto attendant, ring groups, business hours, voicemail and much more. Instant provisioning and activation of phone numbers in over 50 countries. Eliminate the cost of mobile and internal calls inside your company with our free VoIP apps. Host conference calls with up-to 40 participants and video meetings with up-to 6 participants. Accelerate team communications with secure one on one and group messaging. Simultaneous ringing, call transfer, three way call, hold, call recording and more. Make and take calls from your PC, mobile or desk phone using your business phone number. Access your voicemail, enterprise messaging system and conferencing service anywhere.Starting Price: $8 per user per month -
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Zultys ZAC
Zultys
Voice, real-time chat, web conference, file and image sharing, drag-and-drop call operations, and task management all come together in one easy-to-use workspace. Get a communications experience that’s consistent across all your devices, from desktop to mobile. ZAC's collaboration tools like voice, video, file and image sharing, and messaging allow employees to increase productivity and make collaboration simple. MX Mobile keeps your workflow moving even when you’re on the go. All ZAC's features are available at your fingertips, on any iOS or Android device. ZAC is available as a desktop application or via WebZAC's browser-based solution. It’s available with no downloads, on any OS, and supported by multiple browsers. -
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ZipDX
ZipDX
The ideal audio conferencing solution for executive and recurring meetings. When audio conference calls are crucial to the success of your business, you can leave nothing to chance. Only ZipDX lets you craft the perfect conferencing experience for the meeting types unique to your business. The wide range of configurations available with the ZipDX platform puts you in control of the experience, letting you solve and audio conference challenge you may have. ZipDX is the best audio conferencing solution available for multilingual conference calls with simultaneous interpretation, online focus groups observable through our patented One-Way Glass technology, and expert interviews conducted with the utmost of discretion and security. See and manage all flows of communications. Route participants into separate virtual rooms for private group discussions, then reconvene when and where appropriate.Starting Price: $0.08 per minute -
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ConferenceManager
Compunetix
The ConferenceManager (CM) has been a trusted staple in enterprise and federal spaces for over a decade. Known for its ease of use, flexibility, and dynamic functionality, CM continues to build on its maturity and reputation for reliability, quality, and functionality. While many solutions in the enterprise space take a “one size fits all” approach to communication and collaboration, ConferenceManager’s most distinguishing feature is its ability to meet the unique needs of almost any enterprise workflow. A traditional conferencing solution at its core, ConferenceManager is built for dynamic integrations with specific industry workflows and requirements. Its focus on flexibility, whether that be in scale or feature/functionality, offers a unique opportunity for customers to build a customized tool that streamlines business efforts and maximizes productivity. The Operator Console is a dynamic tool that allows for real-time support and monitoring of the ConferenceManager system. -
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VideoMeet
VideoMeet
Video conferencing allows the users to talk or communicate with each-other in real time through internet. The major goal of video conferencing software is to connect people with each other in face-to-face manner regardless of their physical location and time. VideoMeet is a video communications platform that lets you customize virtual audio and video conferencing, websites, and conferences to suit your work environment. High-quality audio and video capabilities ensure seamless and transparent conferencing and optimize business and sales productivity. VideoMeet is known for its unique and advanced collaboration features and capabilities. The new basic version of VideoMeet is free, while the premium version is paid. The free version allows meetings with up to 100 participants. The free version has everything that most people need. The meeting time is also limited by certain restrictions. Then you need to make an appointment or call. The paid version removes the restrictions on the number -
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Bria Teams
CounterPath
Bria Teams helps you regain productivity by streamlining all team communications into one application. Bria Teams Pro offers a secure, dedicated meeting room for HD video and audio conferencing, and screen sharing, on top of standard Bria Teams features. Bria Teams gives each user up to three downloads to use on the device of their choice. With apps available for Windows and Mac desktop, and iOS and Android smartphones and tablets, Bria Teams allows you to work on any device. It synchronizes communications across all your devices for ultimate reachability and productivity. With easy-to-use administrator tools, Bria Teams gets your team working together faster than ever. Invite teammates with just their email address, add more seats as your team grows, view team activity at a glance, and even add additional voice services - all from the convenient, web-based Bria Teams Portal. Developed by CounterPath - developer of X-Lite and Bria softphones, used by thousands everyday.Starting Price: $3.95 per user per month -
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CoPointer
CoPointer
Copointer is made for collaborative work, learning and leisure. Help your relative to shop online, run a virtual class, advice your colleague or gather a meeting - it’s easy now with copointer technology.Hold your virtual classes easy and efficiently with CoPointer. Invite learners in to the class with one click. Use all neсessary tools - whiteboard, broadcast / conference call, highlighting, file sharing - and beyond. Our technology, provides online meetings with teams and colleagues in different locations and devices. Room extension to 100 members, unlimited session duration, improved performance, conference calls, file sharing and on-screen highlighting tools - everything is possible. CoPointer solution allows you to get more than just a standard Support Button. With the text chat link codes which can be used on your website pages you will also get highlighting and conference calls, file sharing and site navigation. -
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Verizon Conferencing
Verizon
Verizon Conferencing has introduced a new access method that allows any customer to maximize their IP network infrastructure. It allows an enterprise to leverage its Private IP network investment for transport to Verizon Business' Internet Protocol (IP) enabled audio conferencing bridges. Using Private IP as the transport method, IP Audio Conferencing allows customers to access their Instant Meetings from any provisioned location using Session Initiation Protocol (SIP). Verizon Business can support both IP and Public Switched Telephone Network (PSTN)-originated calls on the same IP-enabled bridges, allowing any Instant Meeting participant to join the audio conference, regardess of access method. This "hybrid" call support provides enterprise users flexibility and the assurance that their meeting participants can join a conference call whether using an IP endpoint or PSTN endpoint from around the globe. -
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Source-Connect
Source Elements
The remote HD audio collaboration solution in real time. Record, review and approve with anyone, anywhere, using the industry standard in voice, music, and sound capture. When you can collaborate with creatives or talents around the world as if they’re in the same room, the possibilities are limitless. Source-Connect is your safety net for the unpredictable internet. With Auto-Restore, guarantee that your sessions are free from glitches, hiccups and drop-outs. Additionally, with Auto-Replace, reliably and easily swap in the original PCM audio with the compressed recording without requiring additional effort. Whether you’re sharing mono voice tracks, stereo masters, or multi-channel music and effects, count on HD audio and ultra-low latency, thanks to our Fraunhofer AAC codecs. Sync in real-time remote performances to local tracks with Remote Transport Sync (RTS). Works with mono, stereo and surround connections. Perfect for all uses including ADR, overdubbing and review & approval.Starting Price: $35 per month -
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TurboMeeting
R HUB Communications
TurboMeeting by R HUB Communications provides easy web, audio, and HD video conferencing, and collaboration for businesses of all sizes. A reliable conferencing, streaming, and remote server, TurboMeeting is trusted by more than 4 million people since 2005. TurboMeeting's key features include secure internal meetings, plug and play development, telepresence for HD video, real-time collaboration with live-streaming technology, free audio conferencing servive with dial-in numbers worldwide, and so much more.Starting Price: $995.00/one-time -
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Wire
Wire
Wire protects critical communications for the world’s most security-demanding organizations. Wire's highest security standards enable users to communicate securely, thanks to the most advanced encryption and its Zero-Trust architecture, while facilitating user administrators to manage and control their organization's information, guaranteeing the sovereignty of their data. Created by the founders of Skype, Wire provides end-to-end encryption for messages, audio and video conferencing, file exchange, external collaboration, and beyond. Used by most of the world's G7 governments and other security-critical organizations globally, Wire is pushing the limits of secure communication, pioneering work for standardized encryption with Messaging Layer Security. To learn more, visit wire.comStarting Price: 7.45€ -
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Flock
Flock
Your team’s communication hub. Team messaging, video+audio calling, productivity apps and more. Flock makes communication and collaboration effortless. Get all the features you need in one easy-to-use tool. Work smarter with Flock's all-in-one messaging, video conferencing, and productivity tool. Stay connected with Flock's powerful built-in video conference feature. Up to 20 attendees can meet in real-time. You can even screen share with just a click. Powerful search helps you find anything shared in Flock, whether it’s a message, file, or link. Use our powerful suite of business collaboration tools - Shared To-Dos, Polls, Note Sharing, Reminders, and more - to optimize project management. Flock offers over 50 integrations with tools like Asana, Twitter, Googe Drive, and Todoist. Add your apps in Flock with one click and you’ll never need to switch tools to get work done.Starting Price: $4.50 per user per month -
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voximplant
voximplant
The industry’s true serverless platform for voice, video, and messaging APIs trusted by thousands of developers around the world to innovate and scale real-time communications for businesses of any size. -
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MeetingOne Web Conferencing
MeetingOne
Enhance engagement in important calls, webinars, & virtual classrooms with MeetingOne’s products, personalized services, & tailored solutions. MeetingOne has developed a broad portfolio of secure, compliant, and use-case tailored product & service packages engineered to solve industry-specific demands. Proven communication solutions for diverse industry needs – all in one place. From marketing webinars to company-wide meetings, our solutions help you customize events, drive engagement, & track outcomes. Get the highest level of control and security for your conference calls and business-critical meetings with our reliable, quality audio. We provide custom development for enterprises chasing dreams of specific functionality for audio conferencing, eLearning, or webinars. We can make it a reality! With our dependable expertise & resources, your goals for more impactful virtual events, conference calls, or online trainings can be achieved FAST.Starting Price: $500 one-time payment -
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Veeting
Veeting
Solidify and enrich your business relationships with face-to-face meetings and audio conferences with supporting collaboration features for effective meetings. Scale to all your employees globally, instantly. You don't need additional hardware or software and can concentrate on your business meetings right away. Veeting Rooms implements the latest text, audio and video chat technology that allows clear voice and video communication. Upload your slide deck and present it live to your meeting participants. Share your screen or upload and share documents with all meeting participants. Veeting Rooms offers a virtual meeting environment with WebRTC based audio and video conferencing, online slideshow presentation, whiteboard, documents and screen sharing, text chat, and tools to take your meetings virtual. Since most of our clients use Microsoft Outlook to handle email, manage contacts, and arrange schedules, we’ve made the development of a Veeting AddIn a top priority. -
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AT&T Office@Hand
AT&T
A flexible cloud-based solution that provides voice, fax, text messaging, and audio and video conferencing so workers can be more productive in the office or on the go. Let employees work virtually anywhere from smartphones, tablets, softphones or desktop IP phones and enhance their ability to connect with their customers. Utilize just one number to connect callers with the right person to help ensure your customers can always reach you. Leverage instant local numbers, toll-free access, internet fax, and time of day service. Take advantage of a single solution that provides video meetings and online collaboration. Avoid maintenance, software, setup, and support fees, and CapEx with a cloud-based service. Enjoy an easy-to-use phone, fax, messaging and conferencing system that lets you spend more time serving customers, not managing communications. Get up to 3 company numbers for your business: a local main number, a toll-free number, and a local number for faxes.Starting Price: $25.40 per month -
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Free HD audio & video conferencing, and team collaboration. Unlimited meetings, no meeting time limits, free dial-in with toll-free numbers. Make it Simple: One click, no downloads when using a WebRTC-compatible browser like Chrome. Make it Limitless: Unlimited meetings, unlimited minutes, dial-in capabilities with toll-free numbers for free. Intuitive user interface, instant join with full-screen experience using desktop and mobile apps or the Web. HD video plus 8x8's patented audio quality, easy screen sharing, remote desktop control, Cloud-based recordings. Integrate natively with your favorite enterprise apps including calendars, Single Sign-On and directory. Share your meetings with an unlimited number of attendees by live streaming directly to YouTube. Full-featured 8x8 Video Meetings integrated with Virtual Office takes video conferencing to the next level by adding voice and chat capabilities in one unified Cloud platform.
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Linkello
Linkello Solutions
With one click, generate a link to be able to create an online communication room, directly in your browser. There is nothing to install. From your computer, phone, or tablet, enter your email, and that's it. Your link to your personal discussion space is immediately created. You can make an audio call, video call, and exchange documents. Our business model is not based on data collection. Very concerned with respecting the GDPR, through a "Privacy by design" approach, our services are hosted in French environments and all our flows are end-to-end encrypted. Linkello for professionals: video calls, audio, screen sharing, text chat and secured document exchange. Invoicing and online payment of your online services. Offer video in your services and applications in 1 click with our Linkello office and Linkello medical APIs. Completely secure, easy to integrate, API rest, you are free to offer video services with your own business model.Starting Price: €12.50/month/user -
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Avaya Cloud Office
Avaya
Avaya Cloud Office is a cloud-based unified communications solution that combines voice, video, messaging, meetings, and collaboration tools into a single platform. It seamlessly connects office, remote, and mobile workers across multiple devices, ensuring smooth and consistent communication. With features like business phone numbers, voicemail transcription, team messaging, and document sharing, it enhances productivity and collaboration. The platform also prioritizes security with encryption and integrates with over 100 business applications, including Salesforce, Office 365, and G Suite, helping businesses streamline workflows and improve efficiency.Starting Price: $19.99/user/month -
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iNexus
NexInteractive
iNexus by NexInteractive is an innovative cloud contact center. Fast to setup and highly scalable, iNexus offers powerful tools for inbound and oubound contact centers. These include shotgun ACD, call back manager, multi-level voice conferencing, host swap transfer, dynamic scripting, and so much more. iNexus is built on HTML5 and WebRTC standards to deliver greater versatility and amazing audio quality.Starting Price: $49.00/month/user -
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Avaya IP Office
Avaya
Our award-winning, globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on your premises. To keep improving both your customer and employee interactions and experiences, explore all your IP Office-ready capabilities. Study your customer calls by setting up call recording, tracking, and reporting. This Avaya Call Reporting capability can be delivered through IP Office to record and document incoming calls. You can also add real-time call center agent seats and dashboards for more efficient call handling. Combine Avaya IP Office with a subscription for Avaya Spaces and you gain a single app for voice, video, messaging, conferencing, and a calendar—all available on any device, in any location. -
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Voxtelesys
Voxtelesys
Voxtelesys is a "Preferred Carrier" for multiple PBX and Dialer vendors. We support what we sell with an in-house staff of software and hardware engineers. We are custom coding new applications every day to advance connectivity to Voxtelesys services. Once you experience how Voxtelesys supports customers, you will know that your decision to partner with Voxtelesys is a great decision! We answer the phone and we take care of business. Voxtelesys provides scalable IP Communications services for contact centers and businesses of every size. Our High Capacity SIP Trunking with next generation routing supports contact centers from 4 lines to 4,000 lines and more. Our carrier-grade SIP termination services are fully redundant with 99.999% (five-nine) reliability, and offer an unparalleled level of integration power with your network infrastructure and dialer platforms. Based on the G711-ULAW/ALAW and G729 codecs, our SIP service delivers the best call quality available today.Starting Price: $19.95 per month -
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Microcall
Micro-Tel
Microcall integrates with any kind and any number of Voice or Hosted platforms / Session Border Controllers (SBC) / CUBE’s / Gateway, analyzes this data in real-time and immediately provides interactive, meaningful dashboards to managers at all levels. Microcall dashboards give managers the information needed to make fast, informed business decisions. Automate Microcall integration with Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin., HR systems, and more, so Reports also contain Employee Names, Locations, Departments, Cost Centers, Sessions, Devices, MAC Addresses, Shared-Line Assignments, etc. Combining voice data with additional detailed information enhances the level of reporting. Microcall comprehensive features and system automation makes reporting so simple that every manager (Telecom Infrastructure, Network Administrator, Security, Finance, Sales, HR & Customer Service) benefits from Microcall. -
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VideoMost
VideoMost
VideoMost Server is like Zoom, but self-hosted video conferencing server and available for licensing at a fraction of competitors cloud prices Enterprise video conferencing with mobile messaging and content sharing: enable people team work from any device / any network by using powerful and complete VideoMost enterprise-grade secure communication platform. 300 video participants in a conference room with extensive collaboration tools, including docs and screen sharing, whiteboard, mobile messenger, polls and more. Using both Scalable video coding (SVC and MUX) and traditional MCU (MIX) architecture VideoMost automatically and dynamically adjusts video quality to available network conditions and CPU utilization throughout a conference session, and provides total legacy HW (Cisco, Polycom, Avaya, etc) and Microsoft software (Outlook, Exchange, Skype) interoperability.Starting Price: $7 per conference room -
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Soft-ex
Soft-ex
At Soft-ex, we assist Digital Service Providers (DSPs) to enhance customer experience and reduce billing and customer care costs with our B2B & B2C interactive billing communications solutions. For UC providers and their enterprise clients, we deliver innovative UC analytics solutions to optimize infrastructure, performance, and costs for collaboration. Our solutions deliver tangible results by consolidating and leveraging existing billing (CSG, Amdocs, Netcracker, etc.) and UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya, etc.). As an approved technical partner with UC market leaders, we also bring differentiated value-add to SBC’s resellers in response to established demand from enterprise clients. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all-important touchpoint of billing communication to your customers and collaboration analytics. -
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Avaya SBC
Avaya
The Avaya Session Border Controller for Enterprise (SBCE) is a robust solution designed to secure and optimize real-time communications across enterprise networks. It serves as a critical component in SIP-based Unified Communications (UC) environments, providing essential functionalities such as security, interoperability, and scalability. The SBCE is available in two versions: Standard Services and Advanced Services, catering to varying organizational needs. In an HA configuration, SBC servers are deployed in pairs. Each pair has one SBC acting as the primary, while the other SBC is the secondary. Both servers are controlled by a single EMS or a replicated EMS pair. With this product, customers can benefit from Avaya’s extensive experience in SIP trunk deployments and supporting large numbers of enterprise users. -
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OpenText CX-E Voice
XMedius
Deployed on-premises or in the Cloud, CX-E offers seamless integration with all major communications platforms – Avaya, Cisco, Microsoft, Mitel, NEC and more – complimenting any telephony and email infrastructure. Industry-leading functionality with end-to-end voice message encryption. Mobile application, single number reach, smart call forwarding, separated business & personal communications, inbound call screening, mobile number protection, and more. Ties together voicemail, email, and fax into one inbox. Text-to-speech, voicemail transcription, and secure messaging available. Speech enabled, hands-free/ eyes-free access to calendar, email, fax, and voicemail. Federated presence to calendar to play an informative personal greeting. Supports multiple attendants, speech-recognition interfaces, greetings for different departments, multilingual interfaces, scheduled messages, and more. Perform customized automated outreach via telephone calls or text messages. -
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Softdial Contact Center
Sytel Ltd
Softdial Contact Center™ (SCC) is Sytel’s flagship suite of feature-rich contact center applications and services, currently driving 50,000+ users in 50+ countries. Maximize agent productivity, with high-performance predictive dialing, and a tailored omnichannel desktop allowing work on several open text sessions at once. As a platform, SCC is uniquely flexible, allowing users to either run the full suite or choose which modules to deploy. It can be extended via SCC’s comprehensive, robust APIs, modified, adapted and even white-labeled to fit any business requirements. SCC manages communication on all media channels – voice, chat, email, messaging – automatically blending and load balancing contact sessions between all agents, all queues and campaigns with its Automatic Session Distributor (ASD®). -
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ConVox
Deepija Telecom
ConVox is a comprehensive call center software solution that caters to various communication needs. It offers features for both inbound and outbound calling, making it a versatile tool for call centers of all sizes. One of the standout features of ConVox is its predictive dialer, which helps call centers optimize their outbound calling operations by automatically dialing numbers and connecting agents to live calls, thereby increasing efficiency and productivity. In addition to traditional voice calls, ConVox also supports audio conferencing, allowing multiple participants to join a call simultaneously. This feature is particularly useful for virtual meetings or training sessions. Moreover, ConVox integrates WhatsApp messaging solution into its platform, enabling businesses to communicate with customers through this popular messaging app. This integration enhances customer engagement and provides an additional channel for customer support. -
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Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.Starting Price: $10/month
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TeleMate.Net Predictive UC Analytics
TeleMate.Net Software
TeleMate.Net's Predictive UC Analytics product transforms complex communication into actionable business intelligence with secure, role-based access controls to provide proven value across the entire organization. See faster time to resolution in quality of service issues. Drive operational efficiencies for both IT and other business stakeholders. Use a single platform for both UC&C service assurance and workplace analytics. Link communication events by any possible means, providing 'super' views and further visibility. Create role-based controls, allowing employees to access simple, interactive dashboards. Statistically model all session activity to deliver foresight into what to expect tomorrow, next week, or next month. Publish information anytime, at any frequency, and in any format to have what you need when you need it. Provide complete visibility into voice, video, contact center, and collaboration technologies with a single solution.Starting Price: $9,995 per user per year -
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Cisco Finesse
Cisco
Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives. Finesse offers transparent integration with the Cisco Collaboration portfolio and is standards-compliant. It provides low-cost customization of the agent and supervisor desktops through open web 2.0 APIs and facilitates integration of value-added applications. Cisco Finesse integrates traditional contact center functions into a thin-client desktop. It implements a browser-based desktop through a web 2.0 interface, no client-side installations required. A single, customizable interface or cockpit that offers customer care providers quick and easy access to multiple assets and information sources. This helps ensure faster, more accurate service.
