Aranda CMDB Integrations

Aranda Field Service is a field personnel management solution that enables organizations to centrally monitor work orders, inventory, and personnel, thereby reducing the costs of mobile operations. It allows for the control of the lifecycle of service orders, managing services from the request process to their execution and closure. The platform optimizes time and resources, increasing productivity through optimal management of service requests with timely responses from field specialists, translating into efficient customer service and considerable cost reduction. It improves customer experience by automatically assigning field personnel, providing case characteristics via mobile devices, verifying necessary spare parts or configuration elements, and effectively solving work orders. The mobile application is vital for field specialists, offering detailed service information and necessary execution data, accessible via smartphones.

Aranda Enterprise Mobility Management (AEMM) is a comprehensive solution that enables organizations to securely manage mobile devices, applications, content, and security from a unified platform. It supports major operating systems, offering a centralized web console for streamlined management. AEMM's Mobile Device Management (MDM) capabilities allow for efficient device enrollment through various methods such as QR codes, email invitations, and manual server entries. Administrators can access detailed hardware and software inventories, perform remote actions like locking or wiping devices, and monitor real-time device locations with geofencing features. The Mobile Application Management (MAM) module facilitates the inventory, distribution, and updating of applications, enabling the creation of a centralized app catalog and the enforcement of usage policies through whitelisting and blacklisting.

Aranda Service Management is an IT Service Management (ITSM) software designed to enhance organizational productivity by providing automated service experiences. It is aligned with ITIL 4 best practices and offers a user portal and self-service options, enabling clients to register requests, monitor case statuses, and access a centralized knowledge base for 24/7 self-management. Advanced functionalities include a priority matrix, financial management, approval workflows, import/export capabilities, and satisfaction surveys. It integrates artificial intelligence and machine learning to deliver world-class self-service experiences while reducing support costs. It supports multi-project environments, allowing organizations to manage multiple service areas beyond IT without additional infrastructure.

Aranda Virtual Support is a remote control and support software that enables real-time technical assistance for customers, regardless of their location, connection type, or network. It allows specialists to establish remote connections to multiple Windows workstations within seconds, facilitating efficient troubleshooting. The platform includes integrated collaboration tools, such as chat functionality and session transfer between specialists, ensuring uninterrupted support processes. Secure file transfer capabilities are provided, allowing the exchange of files of any type, size, or extension without the need for external software. Key advantages of Aranda Virtual Support include encrypted remote connections that are unaffected by routers, firewalls, proxies, or NATs; optimized performance through adjustable color and screen resolution settings for slow connections; and flexible access options.

Aranda Device Management (ADM) is an IT asset management software that automates the management and configuration of computers, laptops, and servers, reducing operating costs and maximizing investment value. It enables full control of IT assets, increases resource efficiency, and optimizes return on investment. ADM allows for the management of up-to-date hardware and software inventories, execution of remote monitoring and control tasks, distribution and maintenance of software updates on devices, reduction of power consumption at workstations, and management of software licensing and usage within an organization. Key capabilities include asset discovery and inventory, remote administration, remote control, software use and licensing, patch management, software distribution, energy saving, and dashboard and reports. ADM performs automatic inventory of linked devices, providing relevant information about assets with a single agent installed on each workstation.

Aranda Data Safe is a comprehensive platform for centrally managing, backing up, protecting, and seamlessly migrating your data and endpoint devices. It offers automated hardware and software inventory, providing detailed information on devices, installed applications, and storage requirements. The Discovery Agent allows for unlimited deployment across devices, facilitating global-scale data analysis and reporting. Automated backups ensure secure, centralized data protection, with granular policy control enabling customization by branch, user, or department. It employs global source-based deduplication for efficient storage and minimal network impact, and utilizes zero-knowledge encryption key management for enhanced security. Fast and reliable data recovery is supported through independent snapshots and self-service restoration. Aranda Data Safe also addresses risks in collaborative SaaS environments, offering optimized Outlook PST file backups.

Aranda Security Compliance (ASEC) is a centralized, cloud-based solution designed to automate and manage your organization's security compliance. It enables the definition of compliance policies based on security standards, detection and visibility of security risks in endpoint devices, and control of applications, firewalls, and browsers. ASEC supports over 5,000 applications from recognized cybersecurity vendors, including Acronis, Avast, AVG, CheckPoint, ESET, Fortinet, Kaspersky, McAfee, and more. It allows for the identification of vulnerabilities affecting software across your device fleet, assessing their criticality to take proactive measures. Policies can be defined to monitor the status and configurations of various security solutions such as Antimalware, Antiphishing, DLP, Encryption, Firewall, Backup, VPN, and more. ASEC provides real-time visibility into the compliance status of devices.