CareAR
CareAR is an augmented reality (AR) platform that helps businesses improve service experiences. By providing remote visual support and self-guided instructions, CareAR can help resolve issues faster, reduce unnecessary dispatches, and improve customer satisfaction.
Benefits:
Faster resolutions with remote AR assistance
Higher first-time fix rates with visual guidance
Reduced dispatches through self-service options
Improved knowledge transfer with remote expert access
Increased customer satisfaction and loyalty
Lower carbon footprint by reducing travel
CareAR products:
CareAR Assist: Enables real-time collaboration for remote problem-solving.
CareAR Instruct: Provides step-by-step instructions for self-service.
CareAR Experience: Allows businesses to build interactive AR guides easily.
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urLive
The urLive cloud service makes it easy for your customers to make live, high-definition video calls to your team.
A single click on an endlessly reusable URL that can be shared anywhere – known as an Infinity Link™ – instantly starts a secure, private call with your designated team. No download, install, account creation, or password required.
Unlike teleconferencing services, urLive allows your team to answer multiple, simultaneous inbound video calls from the same link.
Calls are automatically routed and queued to your staff or even specific individuals based on a set of rules, such as expertise, skills, and availability.
Once a call is answered it can be manually routed and shared through Attended Call Transfer.
The service includes an option for customers to schedule calls.
urLive is a no-code deployment service. It is configured, managed, and supported through a straightforward web portal.
Strengthen engagement with customer-initiated live video calls.
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LogMeIn Rescue
LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work.
LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.
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TXTImpact
TXTImpact is a trusted Mass Texting and Business Messaging Service provider, delivering reliable and affordable solutions for businesses of all sizes. Designed for simplicity and efficiency, the platform enables organizations to send mass text messages, bulk MMS campaigns, SMS polls, surveys, and automated reminders effortlessly. TXTImpact caters to diverse industries, including retail, healthcare, education, and nonprofits, offering customizable features to meet specific needs. Its intuitive dashboard simplifies the entire process, making it accessible even for non-tech-savvy users. With real-time analytics, message scheduling, and robust automation tools, it ensures seamless communication and engagement with your audience. Backed by a comprehensive knowledge base, tutorial videos, and responsive customer support, TXTImpact empowers businesses to achieve their messaging goals effectively. Whether you're running marketing campaigns, sending updates, or improving customer interactions,
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