Audience
Win-Loss Analysis solution for organizations
About Anova Consulting Group
Every day, your customers choose whether to continue their relationship with your company based on the quality of their experiences with you. Anova Consulting Group’s customer experience analysis is a customized program that produces unbiased and unfiltered feedback from your clients and customers. It can enable you to assess the quality of those experiences and the likelihood that your clients and customers will continue to do business with you. Define strengths, weaknesses and gaps within your company’s customer service delivery protocols and your overall suite of products and services. Track trends in customer views by measuring annual customer satisfaction levels against internal service quality benchmarks. Obtain qualitative “voice of the customer” feedback that identifies areas of improvement with regard to product features and service delivery mechanisms.
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Company Information
Anova Consulting Group
Founded: 2004
United States
theanovagroup.com/win-loss-analysis-solutions/customer-satisfaction-research/
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