Audience

IT support teams searching for an advanced Help Desk solution

About Anakage

Anakage End User Support Automation platform for IT Service Desk provides multi pronged approach to reduce support tickets at source, proactive resolution of tickets before user notices it, maintain compliance and automate your high volume processes. With our Cobots we empower users to solve their machine and application related problems themselves. Our Cobots can be designed like intelligent agents. Agents can monitor endpoints, keep an eye and act proactively. They can deploy our Cobots on needed endpoints to solve issues even before user notices it. The complexity and size of systems are increasing. You can support greater number of users and environment compliance without needing more support agents.

Integrations

No integrations listed.

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Company Information

Anakage
India
anakage.in

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Product Details

Platforms Supported
Cloud

Anakage Frequently Asked Questions

Q: What kinds of users and organization types does Anakage work with?
Q: What languages does Anakage support in their product?

Anakage Product Features

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

IT Service

Self Service Portal
Knowledge Management
Ticket Management
Service Catalog
Release Management
Incident Management
Service Reporting
IT Asset Management
Contract Management