Amdocs Customer Experience Suite Integrations

Junos Traffic Vision is a licensed traffic sampling application for MX Series 3D Universal Edge Routers. It provides details on network traffic flows that is useful for a wide variety of operations and planning activities. Junos Traffic Vision monitors packets as they are processed by the router, and captures details such as source and destination addresses, packet and byte count information. These details are aggregated and exported in a standards-based format for analysis and presentation by Juniper and third-party-based tools that support usage-based accounting, traffic profiling, traffic engineering, attack and intrusion detection, and SLA monitoring. Implemented inline and on service cards that provide high performance and scale, Junos Traffic Vision can be deployed in both active and passive configurations and can take place alongside lawful intercept filtering and port mirroring without impacting performance.

Deploy a unified platform to augment your organization with visual knowledge and automate processes over time. TechSee’s platform creates a single picture of customer issues across the organization, allowing warm transfer between channels and leveraging visual data to deliver AI-powered automation. The platform is proven to support large departments and tens of thousands of reps, with the ability to support more agents, technicians and end users in new geographic locations, without impacting availability or performance. The platform leverages visual data to automate processes using Computer Vision AI, including real-time decision support for agents and self- service for customers. A full record of the visual session history of each customer provides the organization with the context of each contact. This information can also be leveraged for internal collaboration, aligned with privacy policy.

A single AIOps platform to transform IT operations. Powered by machine learning, Interlink’s AIOps platform brings service-centric visibility and actionable insights to dramatically improve your organization’s defences against damaging outages. Interlink’s unified AIOps platform; data-driven, purpose-built to visualize service availability, automate IT operations processes across your entire technology stack. Mature, highly scalable, security-hardened solutions, proven in some of the largest enterprises in the world. Best of breed approach, leverage the tools you love, avoid vendor lock-in. Low cost, predictable and transparent pricing, rapid time to value. With support that’s second to none, we build real partnerships with our customers - for long-term success. Supercharge your DevOps environment with a single-pane-of-glass service-centric approach to monitoring.

SmartHub Analytics is a dedicated telecom big-data analytics platform that enables financial and subscriber-based ROI-driven use cases. Designed to support and encourage data sharing and reuse, SmartHub Analytics optimizes business performance and delivers analytics at the speed of thought. SmartHub Analytics eliminates silos and can assess, validate and model vast amounts of data from across TEOCO’s solution portfolio, including: customers, planning, optimization, service assurance, geo-location, service quality and costs. As an added analytics layer residing on top of other existing OSS & BSS solutions, SmartHub Analytics provides a standalone analytics environment with a proven return on investment (ROI), saving operators billions. We consistently uncover significant cost savings for our customers, utilizing prediction-based machine learning algorithms. SmartHub Analytics remains at the forefront of technology, delivering accelerated data analyses.

IBM InfoSphere® Optim™ Data Privacy provides extensive capabilities to effectively mask sensitive data across non-production environments, such as development, testing, QA or training. To protect confidential data this single offering provides a variety of transformation techniques that substitute sensitive information with realistic, fully functional masked data. Examples of masking techniques include substrings, arithmetic expressions, random or sequential number generation, date aging, and concatenation. The contextually accurate masking capabilities help masked data retain a similar format to the original information. Apply a range of masking techniques on-demand to transform personally-identifying information and confidential corporate data in applications, databases and reports. Data masking features help you to prevent misuse of information by masking, obfuscating, and privatizing personal information that is disseminated across non-production environments.

Communications service providers leverage Magma's open network core solution to connect people using LTE, 5G, Wi-Fi, and beyond. A cost-effective, open, flexible, and commercial-grade EPC. Meta Connectivity is a development contributor to Magma, an Evolved Packet Core (EPC) that enables Communication Service Providers (CSPs) to deliver fast, reliable internet connectivity with innovative features that only a robust open-source community of developers can bring. Magma is an open-source software platform enabling operators to easily deploy mobile networks in hard-to-reach areas at a price point that makes sense. When working with qualified partners to deploy and operate Magma, CSPs can rest assured that their most stringent requirements are met. Magma is vendor, hardware, and network agnostic. CSPs can use what makes sense for them from radio access network (RAN) equipment to commodity hardware to licensed or un-licensed spectrum.

viisights' behavioral recognition video-understanding technology transforms video streams into valuable & intelligent real-time actionable insights that increase urban security, safety, and resource optimization, thus creating safer and smarter cities with a higher quality of life. Infuse viisights' intelligent video analysis technology with other IoT sensors for reduced loss prevention, enhanced resource optimization, better work safety, and tighter workflow & environment control, with minimal false alerts. Recognize and predict security threats & safety hazards in transportation hubs, infrastructures, and sensitive locations by adding viisights' powerful ai video surveillance software to every video stream. viisights' highlights important events of interest within vast amounts of video content in real-time and from diverse sources and points of view. viisights’ in-cabin monitoring platform keeps vehicle occupants safe, secure, and vehicle protected when using shared mobility.

At Soft-ex, we assist Digital Service Providers (DSPs) to enhance customer experience and reduce billing and customer care costs with our B2B & B2C interactive billing communications solutions. For UC providers and their enterprise clients, we deliver innovative UC analytics solutions to optimize infrastructure, performance, and costs for collaboration. Our solutions deliver tangible results by consolidating and leveraging existing billing (CSG, Amdocs, Netcracker, etc.) and UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya, etc.). As an approved technical partner with UC market leaders, we also bring differentiated value-add to SBC’s resellers in response to established demand from enterprise clients. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all-important touchpoint of billing communication to your customers and collaboration analytics.

CereTax is a modern cloud‑native sales‑tax automation platform that handles complexity with lightning‑fast, dependable performance. It features a true multi‑regional AWS infrastructure ensuring 99.999 % uptime, hyper‑scalability, and the ability to process thousands of simultaneous API and batch requests without delays or timeouts. It supports real‑time transaction processing, validates purchase addresses, determines nexus and taxability, calculates precise taxes in milliseconds, populates invoices with accurate tax descriptions (truth‑in‑billing), aggregates data for reporting, updates financial records, and stores all data for audit readiness. A robust rules engine supports custom data, overrides, complex product bundles, revenue apportionment, and specialty taxes. With industry‑first GIS‑based rooftop accuracy, each transaction is linked to statute citations and explained at the UI level, delivering full visibility and control.

Reliable, secure, and flexible transport for live video. Prepare file-based video assets for on-demand broadcast and multiscreen delivery. Convert inputs into live outputs for broadcast and multiscreen video delivery. Originate and package live and on-demand video content. Originate and store video assets for live or on-demand media workflows. Personalize and monetize multiscreen video content with server-side ad insertion. Convert inputs into live outputs for broadcast and multiscreen video delivery. Prepare file-based content for on-demand broadcast and multiscreen delivery. Manage video networks for live and on-demand content. Connect a live video source to AWS Elemental MediaLive. The most purpose-built capabilities of any cloud to help customers transform content production, media supply chain, broadcast, direct-to-consumer & streaming, and analytics. Customers reinventing media and entertainment with AWS.