CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.
Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats.
Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.
Learn more
AdaCare
Find the right caregiver for any client fast! Our database matches your caregivers with clients by skills, location, and availability. Monitor your leads and referral sources, with a complete history of your activities. You can even link your website to AdaCare's database. Keep records of all your staff, names, addresses, phone numbers, available hours, CEUs, and license expirations. Our "instant timecard" replaces paperwork, and sends alerts if caregivers are late. Less work, and better documentation. Your caregivers can sign in to view their schedules, calendars, maps, and more. Help your caregivers and your office staff. Print and export hours and mileage, for easier billing and payroll. Plus, reports and charts for managing your business. Secure and reliable, and you can work from anywhere, home, office, or in the field. Your caregivers can log in from home and print their own schedules and maps.
Learn more
Orbital Shift
Manage staff schedules easier, capture employee time accurately, on any device. Managers can review, approve and update employee work schedules from anywhere. With automatic alerts and notifications, scheduling conflicts and over-staffed shifts are easily avoided. Employees can clock in and out from their phones or from designated time clock stations. GPS geofencing allows managers to monitor staffs’ whereabouts when they’re on the clock. Admins can send targeted messages to specific departments, positions, employees or the entire staff via text or email. Employees can view daily shift notes when they log in, so everyone is prepared for every shift. Staying on budget is easier than ever with overtime alerts, conflict notifications and clock restrictions. Say goodbye to employee time theft and unplanned overtime costs. Increasing employee engagement is easy when you give your staff access to their work schedules - anytime, anywhere.
Learn more