Audience

Aircall is designed for sales, support, and customer experience teams that need an AI-powered communication platform to improve performance, streamline workflows, and deliver better customer interactions at scale

About Aircall

Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 21,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships.

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Pricing

Starting Price:
$30/user/month
Pricing Details:
ESSENTIALS PLAN - $30/user per month, billed annually
PROFESSIONAL PLAN - $50/user per month, billed annually
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 4.5 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.5 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Aircall
Founded: 2014
United States
aircall.io

Videos and Screen Captures

Play Video Track your team's call activity, all in one place. Access your business phone on any device, take notes and integrate with your critical software immediately. Optimize the performance of your sales and support teams with real-time data and advanced KPI analytics.
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Aircall Frequently Asked Questions

Q: What kinds of users and organization types does Aircall work with?
Q: What languages does Aircall support in their product?
Q: What kind of support options does Aircall offer?
Q: What other applications or services does Aircall integrate with?
Q: Does Aircall have a mobile app?
Q: What type of training does Aircall provide?
Q: Does Aircall offer a free trial?
Q: How much does Aircall cost?

Aircall Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Preview Dialer
Predictive Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Employee Directory

Business VoIP

Call Recording
Contact Management
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Parking
Encryption

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Campaign Management
Database
Escalation Management
Predictive Dialer
Progressive Dialer

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition
Keyword Tracking
Call Log
Campaign Management
Conversion Tracking

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Voice Customization
Voice Mail
Survey Management
Text to Speech

Remote Work

Collaboration
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Remote Access
Remote Support
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
Screen Sharing
Credential Management
Project Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration
Predictive Dialer
Telemarketing Management

Unified Communications

Calendar Management
Audio / Video Conferencing
File Sharing
Call Recording
Multi-User Collaboration
Call Routing
Fax Management
Mobile Access
Chat / Messaging
Voice Mail

Aircall Additional Categories

Aircall Verified User Reviews

Write a Review
  • An Aircall User
    Product
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Aircall Review"

    Posted 2022-12-18

    Pros: Integrates with popular CRM and project management software and has very Affordable pricing along with Easy setup and no contracts or setup fees.

    Cons: Limited customization options and limited support for international numbers, I do think needs to be improved.

    Overall: Overall, Aircall is a great phone system for small businesses. It is easy to set up and use, and offers a range of features that make it a great choice for businesses looking to upgrade their phone system. The customer service is also good and the pricing is reasonable. However, there are some drawbacks such as limited customization options and no on-premise installation.

    Read More...
  • Shruti K.
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple and effective cloud based phone system "

    Posted 2020-07-22

    Pros: Aircall provides cloud based phone system. Accessible by both desktop and mobile app. Free travel packages available. Seamlessly integrates. Pretty easy to understand and use. Simple interface. Works very well as we can take or make calls anytime anywhere. Easy to download and setup. Recognise international dial codes as well.

    Cons: It makes everyone's life easy. Good software. Easy to understand and use. No cons.

    Overall: Absolutely excellent and extremely helpful software. Easy customisable. Simple to manage and start. Beautifully designed UX. Copy paste feature saves time. Intuitive software. Very easily we can keep an eye on users. Multitask features.

    Read More...
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