Audience
Companies of all sizes that need a help desk solution
About Aegis Help Desk
Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. It is designed for organizations that do not require the full ITIL based service management system. Aegis Help Desk simplifies the process of providing a high level of service to your customers. Whether you are servicing external customers or internal users, Aegis Help Desk enables you to share information across your company. It's the ultimate competitive advantage, because what you know about your clients and how you respond to their needs, directly affects your bottom line. It is a painless approach to providing a high level of support and service to your clients. In the past, many IT organizations were internally focused and concentrated on technical issues.
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Pricing
Starting Price:
$559.00/one-time/user
Integrations
No integrations listed.
Company Information
Abacus Systems
Founded: 1983
Australia
www.abacus-systems.com
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Product Details
Platforms Supported
Windows
Support
Phone Support
Aegis Help Desk Product Features
Help Desk
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Incident Management
Live Chat
Multiple Brands / Products
Self Service Portal