Audience

Banks seeking an investigation management solution to manage their clients

About ACI Case Manager

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.

Integrations

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Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager

Videos and Screen Captures

ACI Case Manager Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

ACI Case Manager Frequently Asked Questions

Q: What kinds of users and organization types does ACI Case Manager work with?
Q: What languages does ACI Case Manager support in their product?
Q: What kind of support options does ACI Case Manager offer?
Q: What other applications or services does ACI Case Manager integrate with?
Q: What type of training does ACI Case Manager provide?

ACI Case Manager Product Features

Investigation Management

Incident Management
Reporting & Statistics
Subject Profiles
Data Management
Contact Management