Audience
Organizations that need a cloud contact center solution
About 8x8 Contact Center
A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. Boost engagement, collaboration and operational effectiveness for customer success. Design better experiences, activate agent potential and support new ways of working. Explore patterns and trends, extract meaningful insights and act with confidence. Reduce IT dependency and ensure ongoing success with a reliable and secure platform. Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options. Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results. Gain complete visibility, capture insights, and act faster to optimize customer experiences. Customizable reports minimize the effort required to manage and monitor your contact center.
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Pricing
Free Version:
Free Version available.
Integrations
Company Information
8x8
Founded: 1987
United States
www.8x8.com/products/contact-center
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Training
Documentation
In Person
Support
Phone Support
24/7 Live Support
Online
8x8 Contact Center Frequently Asked Questions
8x8 Contact Center Product Features
Call Center
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Database
Queue Management
